John Eagle Acura

I went in to this dealer on my way back from a Mercedes dealer. Dealer is very close to my house and my wife wanted to take a look at TL after driving MB C class. She loved the car and wanted me to make dealer. Dealer is very close to my house and my wife wanted to take a look at TL after driving MB C class. She loved the car and wanted me to make the deal. I can never make a good deal when my wife is around so I cut my negotiation short so that I can come back alone. Also, this was gonna be a surprise for my wife's Valentines Day. When I came back, Tom Chau, salesman that I initially talked to, was busy with someone. A different person came up to me and introduced me as the sales manager. From the beginning, I did not like this person's attitude because he gave off signals that he didn't think that I was a serious buyer. He quoted a price that Tom initially gave me in my prior negotiation and said that was the best price for the car. But, at the same time, he asked for my numbers so he can "take it back" and see what he can do. I countered and he immediately said, no. We were only about $1700 apart but he would not even counter me and flat out said NO. So I got up and left, not wanting to waist my or his time haggling for price with a person who had no interest in customer service. I got a call back from Tom Chau on Monday and he apologized for what transpired at the dealer. He said the owner of the dealer was upset and wanted to make up for it by offering me a truly great deal on a new car. He told me what he had the authority to do and when I went back to the dealer, they kept all their word. Got all the papers signed and was out of the dealer in 2 hours. I don't know about anyone else in the dealer, but Tom and finance manager Joshua came through and made me a great deal on a great car. Go see Tom if you are in Houston or Katy and are thinking about purchasing a new Acura. More

The sales team was decent. Friendly and helpful They The sales team was decent. Friendly and helpful They seemed confused when I wanted the deal emailed to my dad who was away at a business trip. I am The sales team was decent. Friendly and helpful They seemed confused when I wanted the deal emailed to my dad who was away at a business trip. I am an adult, but with a big purchase I believe it never hurts to have more experienced eyes look over a deal. I had already done my homework. But they seemed to be working hard to help. They were very close to the price I had in my head. I did not have to haggle. I was pleased with the sales team service. If I that had been the whole experience I would gladly suggest to a friend to go there. The customer service specialist, Robyn was very nice, and accepted that I did not need any extras. I had gone by the dealership that evening to make sure that they had the car I wanted and find out what they would need for a down payment. I did not plan to buy the car then, but decided to go ahead when they suggested we go ahead and get the paperwork done. I figured why not. My first huge mistake. I my car was not ready. It did not matter to me I was not planning on getting the car that night. The problem was with Josh in the financial department. He started by announcing what my monthly income was to the whole dealership. Suggested I needed a down payment for half of the car price to get the terms and rate I needed to make the deal make sense. This was ridiculous. Then he had the nerve to try to show me how to make a financial budget. When I challenged him on why I would not qualify for the loan terms I wanted. He was extremely condescending. When I continued to question him on the loan. Pointed out to him that I understood my income and budget just fine. He decided pointed to the camera and said you are on camera smile. He seemed completely annoyed with me and was jumping to conclusions. He had not even spoken to the bank. I honestly started to think he did not want me to buy the car from them at all. I did not have my insurance card and needed to use their computer to print it out. (We had a previous car deal fall through because they could not get what I wanted. My car had been totaled by a drunk driver a few weeks before. Many of my insurance copies had been used already.) This had not been a problem at the dealership before so i was surprised it was a problem now. Josh used that excuse to say I could not have the paperwork, which made me feel like I was being conned. They did not give me any information on the warranty or even a price sheet. I realized immediately that I should have just walked out, but I was anxious to get a new car and get on with my life. When my dad wanted to discuss the extended warranty, he also had a negative experience with Josh. Lesson learned. Research the dealer. It was not just me and personalities clashing. From the reviews I have now read, John Eagle seems to have a company wide policy on being extremely patronizing in the financial department. The reports suggest that I am not the first woman to have this experience. No one wants to continue to buy cars from them. The reviews were terrible. Their bad reputation is deserved. I feel bad for the sales team because the financial department is taking away from their referral business. I rated rates are based purely on our experience with the finance department, no one else. I would give the sales teams 4s. More

Contacted dealership via email and same day was contacted via phone by Tom Chau with Internet sales. Told him what I was looking for, he said he had it. Discussed pricing and I told him I also had a trade in via phone by Tom Chau with Internet sales. Told him what I was looking for, he said he had it. Discussed pricing and I told him I also had a trade in, I let him know the deal would revolve around the sale price of the vehicle as well as what they would give me for my trade in. Tom gave me a price gave me pricing with a $200.00 range. I had also contacted 2 other dealerships as well as doing my homework on pricing of the vehicle in the Houston area. At the conclusion of the phone call with Tom, we set an appointment for today so I could see and test drive the vehicle. Met with Tom as planned, test drove the car and loved it. Negotiated the deal and got a fair price on my trade in, sales price on my new vehicle came in lower by $100.00 than lowest figure he had given me on our phone call yesterday. I told him upfront I did not want to have aggressive pressuring from the finance person when I went in to close the deal and sign the papers. Finance person was Adeola Oyemade, he could not have been nicer, no pressure, he went over everything with me prior to my signing the papers and after approximately 3 hours I drove off the lot in my 2011 RDX. I felt as if the whole process had been the best experience I have ever had in purchasing a new vehicle. More

Deal negotiated over phone/email with Avery B. (Internet/Fleet Sales Mgr) -- went in to finalize the purchase of the vehicle and the dealership somehow "forgot" to include certain options in the p (Internet/Fleet Sales Mgr) -- went in to finalize the purchase of the vehicle and the dealership somehow "forgot" to include certain options in the price quoted (even after confirming prior that the price quoted included said options). Dealer would not honor quote and claimed they would lose money on the deal -- purchased identically vehicle next day with all quoted options for a few hundred LESS at a different dealer (and I doubt they lost money on the deal). More

We took our 2010 Acura TL to John Eagle Acura for an oil change and to rotate the tires, our Appointment was at 9:30 a.m. and we waited for over 2 hours for them to complete this service. At other Acura de change and to rotate the tires, our Appointment was at 9:30 a.m. and we waited for over 2 hours for them to complete this service. At other Acura dealers it has only taken a maximum of 1 hour to complete this type of service. Not acceptable. With other choices for Acura dealers in Houston I will not go back to this dealer in the future. More

This complaint regards an issue I encountered when my vehicle, 2010 Acura MDX, was washed at John Eagle Acura on 11-5-2010. Upon completion of the service, my vehicle was inspected before leaving. It w vehicle, 2010 Acura MDX, was washed at John Eagle Acura on 11-5-2010. Upon completion of the service, my vehicle was inspected before leaving. It was then that we noticed one of my rims were scratched. After discussing it with the service department, we were told the rim was not scratched at the dealership and we must have scratched it before arriving. This is actually the second time my rim has been scratched after allowing John Eagle Acura to wash my vehicle. Since it was fixed the first time by the service department, we decided to forgive them and continue using their car wash service. When the sales manager came outside to look at my vehicle, he told me it couldn't have happened at their dealership and that I was wasting his time. He was a complete jerk. I asked him if that's the way he treats his customers and he responded with "can't please everyone". At that point, he walked back in the building and didn't speak to me again. The spot where the service department parked my vehicle was next to a curb. On the curb was multiple tire marks and a couple scratches in the cement where it looks like it was hit with a rim. Yet they continued to tell me it couldn't have happened at their dealership. All I asked was for them to fix my rim. Now I'm stuck with a $50,000 vehicle that has a scratched rim. More

They have the worst customer service that I have ever seen. My dad and I were driving in a funeral processional when we ran out of gas. We were able to coast into John Eagle Acura. We went inside to ask seen. My dad and I were driving in a funeral processional when we ran out of gas. We were able to coast into John Eagle Acura. We went inside to ask for some help. WE wanted to purchase enough gas to get to a gas station. They told us that they could not help us. After we waited for my mom to bring us gas, which was after the funeral was over we left. The next day I called to speak with the general manager and ask why they were not willing to help us. He told me that if they helped everyone who asked for it then that would not be smart business. We did not want a handout, we were willing to pay for what we wanted. He then continued to tell me that I was taking my frustation out on him. I was upset because if it had just been another day and I was out running errards and not in the middle of a funeral I could understand, but that was not the case. I will never buy an Acura becuase of this experience and espeically not from John Eagle. In a time of a recession I think customer service should be a top priority. More

they promised freee hand was for the life but the acually have a car wash center in the back which has big rotating brush this thing has scrached up my TSX. the also promised free oil change for life tuns have a car wash center in the back which has big rotating brush this thing has scrached up my TSX. the also promised free oil change for life tuns out that only alternate oil change is free. More

Whole transaction excellent! Bobby is a great salesman, not pushy or pressuring, and extremely knowledgable about the products he's selling. David in sales, Mark and Joshua in finance, Jesus in servic not pushy or pressuring, and extremely knowledgable about the products he's selling. David in sales, Mark and Joshua in finance, Jesus in service, all excellent easy going and a real pleasure to do business with. Would recommend John Eagle Acura to anyone interested in a new Acura. More

Car in for addition of accessories. All work completed to my satisfaction and car ready at the time Jesus said it would be. Car was washed, tires dressed, and interior vacuumed. I am extremely pleased w to my satisfaction and car ready at the time Jesus said it would be. Car was washed, tires dressed, and interior vacuumed. I am extremely pleased with my first service experience. Would highly recomend John Eagle Service to others. More