John Eagle Acura

Tom was very helpful when looking for a car I had a couple ideas coming in and he was very informative and I knew i didn't have to worry about getting pushed into something I wasn't ready for overall I couple ideas coming in and he was very informative and I knew i didn't have to worry about getting pushed into something I wasn't ready for overall I thoroughly enjoyed my experience and will be referring you to everyone i know!! thanks for everything! More

John Eagle Acura goes out of their way to make sure you’re happy I really enjoy the service and the salesmen and managers are all so friendly! And I know I'm going to get the best price whether it’s bu you’re happy I really enjoy the service and the salesmen and managers are all so friendly! And I know I'm going to get the best price whether it’s buying car or getting repairs More

I just bought a new Acura from John Eagle and it does not get any better. They are the best dealership I have ever visited and I will definitely recommend them to everyone I know. get any better. They are the best dealership I have ever visited and I will definitely recommend them to everyone I know. More

The salemsmen on the floor are friendly, reasonable, and not too pushy. Watch out for the "closer"/finance guy he's extremely aggressive on selling you the extended warranty; I found him very off-putting. not too pushy. Watch out for the "closer"/finance guy he's extremely aggressive on selling you the extended warranty; I found him very off-putting. More

Excellent customer service. They helped me find what I wanted and were very understanding if I ended up buying elsewhere. Thank you very much for all your help. wanted and were very understanding if I ended up buying elsewhere. Thank you very much for all your help. More

Tom is the most honest man in car sales. He never let me believe something that ended up being false later, and he started off my experience right. believe something that ended up being false later, and he started off my experience right. More

I went to Carmax and Planet Ford, and neither could get me financed. Luis Garcia got me a car with only $1500 down. Good dealership and excellent salesman.  me financed. Luis Garcia got me a car with only $1500 down. Good dealership and excellent salesman.  More

The internet sale manager, Thom Chau, was easy to deal with. Very straight forward guy, I tell him what I want, he'll let me know if he can do it or not. He doesn't bombard you with email or call trying t with. Very straight forward guy, I tell him what I want, he'll let me know if he can do it or not. He doesn't bombard you with email or call trying to push for a sale. The Finance Department is a BIG DIFFERENCE. Joshua Conry is a very annoying liar. I wasted almost 2 hours in finance for nothing. The guy added extra money to deal price, saying that's tax for accessories blah blah. He tried to switch me to leasing, pushing extended warranty while I keep reminding him I don't want. Told me that you can only buy GAP insurance through dealer and even tried to google that lol? Quoted me $600 for GAP insurance then we agreed on $450 but he put $535 in the contract! I simply walked out and asked my saleman for a different guy. The second guy tried to add another $100 to the total price and switched my rate from 0.9% to 1.9%, saying the promotion already expired! At that point I was ready to go to Sterling McCall but Thom Chau came and had him do everything right. Be very careful when dealing with these thefts, do your homework at home, have a loan calculator software on your phone to know exactly your monthly payment with correct interest rate. Everytime you buy any extra package ask for the exact amount, don't let they scam you by saying it's only $15, $20 extra per month, that's almost $1000 extra you're paying. I hate liars! More

The most horrible experience of my life. Spent 7 hours by the time we made the deal on an X5, got a signed paper on the agreed to price and took it to a BMW service center to get it checked. Paid $100 to get the time we made the deal on an X5, got a signed paper on the agreed to price and took it to a BMW service center to get it checked. Paid $100 to get it checked, all with the dealership agreement to pay after it checks out. It got late in the day, they said take it home and come back tomorrow morning to finish paper work. Got home and got a call from the manager threatening me if I do not bring the car back, he will report it stolen. Reason is because they got a better price that night. Biggest liars ever. horrific experience. The funny thing is they had made a deal that the upper manager did not approve of and insisted I bring the car back. The piece of paper they had signed was not honored, not even by their highest manager. Just sorry we can not sell it for this price. wasted $100, 9 hours of my time, and a lot of stress on the way I was treated. could not have been worse. More

I went in to this dealer on my way back from a Mercedes dealer. Dealer is very close to my house and my wife wanted to take a look at TL after driving MB C class. She loved the car and wanted me to make dealer. Dealer is very close to my house and my wife wanted to take a look at TL after driving MB C class. She loved the car and wanted me to make the deal. I can never make a good deal when my wife is around so I cut my negotiation short so that I can come back alone. Also, this was gonna be a surprise for my wife's Valentines Day. When I came back, Tom Chau, salesman that I initially talked to, was busy with someone. A different person came up to me and introduced me as the sales manager. From the beginning, I did not like this person's attitude because he gave off signals that he didn't think that I was a serious buyer. He quoted a price that Tom initially gave me in my prior negotiation and said that was the best price for the car. But, at the same time, he asked for my numbers so he can "take it back" and see what he can do. I countered and he immediately said, no. We were only about $1700 apart but he would not even counter me and flat out said NO. So I got up and left, not wanting to waist my or his time haggling for price with a person who had no interest in customer service. I got a call back from Tom Chau on Monday and he apologized for what transpired at the dealer. He said the owner of the dealer was upset and wanted to make up for it by offering me a truly great deal on a new car. He told me what he had the authority to do and when I went back to the dealer, they kept all their word. Got all the papers signed and was out of the dealer in 2 hours. I don't know about anyone else in the dealer, but Tom and finance manager Joshua came through and made me a great deal on a great car. Go see Tom if you are in Houston or Katy and are thinking about purchasing a new Acura. More