John Eagle Honda of Dallas

Outstanding Turnaround and Excellent Customer Service Last weekend, I left a very negative review regarding a frustrating online interaction. However, I decided to give John Eagle Honda of Dal Service Last weekend, I left a very negative review regarding a frustrating online interaction. However, I decided to give John Eagle Honda of Dallas another opportunity this past weekend—and I am so glad I did. Upon arriving, I was immediately greeted outside in 100+ degree heat by an attentive salesman who asked how he could assist my wife and me. I shared the vehicles I had seen online, and he went to work right away. We test-drove a few options while staying mindful of my target budget. When I mentioned my previous negative online experience, both the salesman and the representative involved went above and beyond to make things right. Ultimately, I purchased the exact vehicle I had originally inquired about. A special thank you to Eugene, Roger, and Sales Manager Eugenio for taking such great care of us throughout the process. I also appreciate receiving a follow-up email from General Manager James Mitchell today. Please know that your team turned my experience completely around. I truly appreciate everyone’s professionalism and dedication to outstanding service! More

**Very Disappointed With the Sales Process and Follow-Up at John Eagle Honda** I recently contacted John Eagle Honda because I was seriously interested in purchasing a Honda CR-V Hybrid. I had identified at John Eagle Honda** I recently contacted John Eagle Honda because I was seriously interested in purchasing a Honda CR-V Hybrid. I had identified three specific vehicles on their website and was prepared to purchase within a very short timeframe. Unfortunately, my experience with the dealership's sales process and follow-up was extremely disappointing. I initially spent **at least 30 minutes communicating through the dealership's online chat**. I provided detailed information about the vehicles I was interested in, (color, stock number, vin number etc... my budget, my military/veteran status, my status as an educator, and the fact that I already had financing approval through Navy Federal Credit Union. The biggest problem was that the information I provided during that conversation apparently was **not properly passed along to the salesperson**. Instead of the salesperson receiving the complete conversation and background information, I received a call from the sales representative who proceeded to ask me for much of the same information I had already spent 30 minutes providing to the chat representative. That was frustrating, but I was still willing to move forward. I specifically asked the salesperson to provide me with his email address so I could send him the information I had already provided and give him the complete background and context of what I was looking for. He told me, **"I'm sending you my email now."** Nothing was sent. There was no email. There was no follow-up call. There was no text. There was no attempt to reconnect or continue the conversation. The salesperson simply ended the call. I then took the initiative to send another message specifically addressing the salesperson and explaining what I was looking for in a vehicle. After that? **Crickets.** No response. No follow-up. Nothing. What makes this particularly disappointing is that I wasn't simply shopping casually. I had identified specific vehicles, had a clearly defined budget, had financing already approved through Navy Federal Credit Union, and communicated that I was prepared to purchase between the end of the week and the following week if we could reach an agreement. **The issue wasn't that they couldn't meet my price. We didn't event discuss pricing The issue was that they didn't appear interested enough to have the conversation. The entire purpose of an online chat and sales process should be to make the customer's experience easier—not make the customer repeat the same information multiple times and then chase down a salesperson for a response. A better process would have been simple: take the information from the chat, provide it to the salesperson, have the salesperson review it before calling, and then contact the customer prepared to discuss the vehicles and numbers. Instead, I spent 30+ minutes providing information, had to repeat that information to a salesperson, was told an email was coming that never arrived, and then received absolutely no follow-up after I reached out again. **John Eagle Honda may have some good vehicles and competitive pricing, but based on my experience, the sales communication and follow-up process needs significant improvement.** When someone tells you they are ready to buy and gives you everything you need to earn their business, at minimum, **communicate with them.** More

Had a great experience buying a Prelude here, Mo was very helpful and coordinated things so it went smoothly when I arrived. helpful and coordinated things so it went smoothly when I arrived. More

The car buying experience of a 2024 Honda Odyssey sport with Ja'Quory Webster was fantastic. His knowledge, friendly demeanor, positive attitude and no pressure sales were all greatly appreciated. Alexande with Ja'Quory Webster was fantastic. His knowledge, friendly demeanor, positive attitude and no pressure sales were all greatly appreciated. Alexander Golbuff handling of the finances without pressuring any add ons was appreciated as well. Would definitely return here. More

Mo at John Eagle Honda was fantastic to work with. He clearly explained every detail and provided all the important information upfront, before checking our credit, so we could make an informed decisi He clearly explained every detail and provided all the important information upfront, before checking our credit, so we could make an informed decision without feeling pressured. He also prepared side-by-side vehicle comparisons, which made it much easier to choose the right one. Mo was calm, knowledgeable, and very efficient throughout the entire process. We highly recommend asking for him! More

I had a great experience with Joel in the service department. My first time going to John Eagle Honda for my new CRV. They got me in and out for my oil change in an hour. Will be returning for future department. My first time going to John Eagle Honda for my new CRV. They got me in and out for my oil change in an hour. Will be returning for future services! More