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John Eagle Honda of Dallas

Dallas, TX

4.8
3,273 Reviews

5311 Lemmon Ave

Dallas, TX

75209

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3,273 Reviews of John Eagle Honda of Dallas

August 10, 2025

They do good work but the wait is always a little too long. 2 hours for tire rotation & oil change. More

by tjfinn1016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Fine, Jennyfer Lopez, Liliana Romero
Aug 11, 2025 -

John Eagle Honda of Dallas responded

I'm sorry that there was some dissatisfaction regarding your service wait time. Our expert technicians always strive to work as quickly and efficiently as possible to provide the best vehicle care. We hope to better match our 5-star standard next time!

August 10, 2025

Was in for few inspections to complete FMVSS requirements for Out-of-country vehicle registration. Greg and Supervisor assisted with a very detailed job. Nice ambience, great service, plus free tea and coffe More

by Izuchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Nice, Marcus Yates, Marcus Yates
Aug 11, 2025 -

John Eagle Honda of Dallas responded

Thank you for choosing John Eagle Honda of Dallas and for sharing your recommendation of Greg and the team! We hope you come back and see us soon!

August 10, 2025

Am tell the guys fix my brakes and they don’t do anything about.bad service never came back there More

by Jc_ev2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcus Yates, Vartan Mikhitarov, Joel Vargas, Anyssa Valenzuela, Jennyfer Lopez, Liliana Romero
Aug 11, 2025 -

John Eagle Honda of Dallas responded

Hello, I'm sorry to hear that your experience with us didn’t meet your expectations. I’d appreciate the chance to understand what happened and how we could have made your visit better. If you're open to it, please reach out using the contact below—I’d be happy to discuss any concerns you may have. Best, Marcus Yates myates@eaglehonda.com Service Manager

August 10, 2025

Excelente atención, recomendable 100% lo mejor Me siento seguro llevando mi vehículo a este consecionario More

by frankvidaurre11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Yates
Aug 11, 2025 -

John Eagle Honda of Dallas responded

Gracias por sus amables palabras sobre nuestro equipo, Frank! Gracias por confiar en John Eagle Honda of Dallas.

August 08, 2025

We had the smoothest car-buying experience at John Eagle. ZERO instances where we had to haggle a discount or argue over a fee. Mark Shipman made it like a walk through a garden path where every stone was pe More

by dsapkota
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Patel, Mark Shipman
Aug 08, 2025 -

John Eagle Honda of Dallas responded

Thank you for sharing your glowing feedback! We're overjoyed to hear Mark created such a seamless experience, making your decision a pleasant one. Congratulations on your new purchase; we hope to work with you again at John Eagle Honda of Dallas.

August 08, 2025

Great Customer service from Greg, very help during my first visit for an oil change More

by Karla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Aug 08, 2025 -

John Eagle Honda of Dallas responded

Thank you for the kind words! We're thrilled to hear Greg made your first visit a positive one. We'll be sure to pass along your appreciation, looking forward to seeing you again here at John Eagle Honda of Dallas!

August 07, 2025

This dealership is excellent in service and reliability! They are consistently proving their excellence. I will continue to use their services! More

by rspink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Vargas
Aug 08, 2025 -

John Eagle Honda of Dallas responded

Thank you for taking the time to leave us a five-star review! We are grateful to have you as a customer and hope to see you again at John Eagle Honda of Dallas!

August 06, 2025

If you plan ahead, it’ll be a breeze. Without a plan? There’ll a shuttle waiting. More

by iloanusi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Fine
Aug 06, 2025 -

John Eagle Honda of Dallas responded

Thank you for taking the time to leave us a stellar review here at John Eagle Honda of Dallas! We're proud to know that you enjoy working with our service team and found our shuttle service convenient. We appreciate your business and look forward to helping you with any questions or future vehicle needs.

August 01, 2025

Mine was a routine oil change, air filter replacement and tire rotation, which was administered and executed by service associate Sean with professionalism and timely service. I was also grateful for the sh More

by HerbieC2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Aug 01, 2025 -

John Eagle Honda of Dallas responded

We’re grateful for your business and feedback! It was a pleasure to work with you at John Eagle Honda of Dallas, and we’ll pass your praise along to our team. We look forward to seeing you again down the road!

August 01, 2025

Sales person was a good person, I purchase a 2013 BMW X1, only thing I was disappointed/upset. I was never told that the sunroof did not function at all. It was not on the CarFax as well. The cost to fix More

by Francisco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole
Aug 05, 2025 -

John Eagle Honda of Dallas responded

Francisco, I apologize for the oversight regarding the sunroof. Transparency is indeed crucial, and we regret any inconvenience this has caused you. If you'd like to discuss further or need assistance, please feel free to reach out. Thank you. Vartan Mikhitarov New Vehicle Sales Manager vartanmikhitarov@lithia.com

Aug 11, 2025 -

Francisco responded

Hello Mr Mikhitarov My apologies for reaching out so late I have been traveling. Yes if we could talk sometime tomorrow that would be great. If you could send me your number I would gladly call you.

Aug 11, 2025 -

Francisco responded

Good Morning Mr Mikhitarov If John Eagle Honda would like to make it right. I would request the reimbursement of what I paid to fix the sunroof that was never disclosed. I called BMW of Dallas and the quote was 8k to fix and that was the worth of the BMW. I was able to find a repair shop that fix it for 2k. I can provide the invoice for reimbursement. That would be de honest thing for John Eagle Honda of Dallas to do.

Aug 11, 2025 -

Francisco responded

Good Morning Mr Mikhitarov If John Eagle Honda would like to make it right. I would request the reimbursement of what I paid to fix the sunroof that was never disclosed. I called BMW of Dallas and the quote was 8k to fix and that was the worth of the BMW. I was able to find a repair shop that fix it for 2k. I can provide the invoice for reimbursement. That would be de honest thing for John Eagle Honda of Dallas to do.

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