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John Eagle Honda of Houston
Houston, TX
545 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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545 Reviews of John Eagle Honda of Houston
June 19, 2017
Great service Mike Ma in Express Service really treats his customers well. Very professional and dedicated to making sure your problems are fully resolved. He even Mike Ma in Express Service really treats his customers well. Very professional and dedicated to making sure your problems are fully resolved. He even followed up with me a week later just to make sure car was still running smoothly. Highly recommended. More
by apt912
Employees Worked With
Mike Ma
June 16, 2017
"Exceptional Service!" Mike Ma, the service advisor in the Express Service department always provides exceptional, expeditious, and professional service each and every time Mike Ma, the service advisor in the Express Service department always provides exceptional, expeditious, and professional service each and every time I bring one of my Honda vehicles in for routine maintenance intervals, inspections, etc. Mike is always polite and takes the time to explain services needed as well as provide recommendations for additional service as needed in order to prevent any future issues. Mike always makes my service experience great! More
by Jay
Employees Worked With
Mike Ma
June 09, 2017
Worth The Visit Zane Pruett was a great help and guided me towards a decision. Went with the 2014 Honda Accord. He is definetely a great salesman. Thank you Zane Pruett was a great help and guided me towards a decision. Went with the 2014 Honda Accord. He is definetely a great salesman. Thank you More
by Eman210
Employees Worked With
Zane Pruett
June 07, 2017
Wonderful buying experience with Zane! Thank you again Zane for helping me get the Honda I wanted!! I LOVE IT! You have excellent customer service skills and I will recommend you to every Thank you again Zane for helping me get the Honda I wanted!! I LOVE IT! You have excellent customer service skills and I will recommend you to everyone in the market for a new car! All the best to you! Deborah Stuchly More
by Hondagirl#1
Employees Worked With
Zane Pruett
May 24, 2017
5 cars and counting. I love John Eagle Honda I have purchased 5 cars from here. Painless process and great customer service. After the sale, the service department takes great care of us. This I have purchased 5 cars from here. Painless process and great customer service. After the sale, the service department takes great care of us. This is my only place to buy cars and I always recommend it to friends and family. More
by Oralia Galvan
Employees Worked With
Roger Hickey, Mac Delaup
May 22, 2017
Great service! I recently had to visit John Eagle Honda twice in the same week. Both Emilio and Edward, the two service advisors in the Express Service department w I recently had to visit John Eagle Honda twice in the same week. Both Emilio and Edward, the two service advisors in the Express Service department who helped me, were wonderful! Both took the time to explain to me what services were needed, as well as made some recommendations for some additional services. More
by Carol
Employees Worked With
Emilio and Edward
May 20, 2017
Fast, efficient and professional "Eddy" Edward Martinez was quick to come and assist me with my oil change. Offered to rotate my towers which is recommended and I agreed since the pri "Eddy" Edward Martinez was quick to come and assist me with my oil change. Offered to rotate my towers which is recommended and I agreed since the price was right. Also got me a car wash to boot. Great and fast customer service that I thought would be a little harder to come by considering i came in on a Saturday More
by Aaron Espinosa
Employees Worked With
Edward Martinez
May 18, 2017
Oil change and tire rotation Edward Martinez was polite amd made sure that all of my concerns were addressed. I would prefer that he handles all of my future service requests. Edward Martinez was polite amd made sure that all of my concerns were addressed. I would prefer that he handles all of my future service requests. More
by Morgan O Glasgow
Employees Worked With
Edward Martinez
April 27, 2017
Deceptive financing tactics to sell warranty Everything went great for us until we got to the financing part. The finance guy, George, gave us a huge run around filled with nothing but half-truth Everything went great for us until we got to the financing part. The finance guy, George, gave us a huge run around filled with nothing but half-truths and outright lies in an attempt to convince us that Honda's bumper to bumper warranty is somehow applicable only to the initial 12months or 12,000 miles of service, after which bumper to bumper is reduced down to manufacturer defect. In reality, the only thing covered in the vehicles initial 12 months that expires after that is wheel alignment. Every time we asked George a question about the extended warranty's cost, he refused to answer directly and goes back to monthly payments. When pressed, he told us that it would cost $600 after he fudges around with financing, which turned out to be on an 18% APR that he also refused to disclose. We could have financed it through a third party on our own for around 2%! Throughout the ordeal, George never gave us a clear answer on the total loan amount, the APR, or the extended warranty he was so desperately pushing on to us. Like clockwork, every time we asked him anything related to the actual terms of the loan, ranging from principal to APR, to cost with and without the supposedly miraculous extended warranty, George ALWAYS went back to monthly payment amount. When I asked him why he isn't answering our questions, he blamed US for misleading him into thinking that we care more about monthly payment, which is an outright lie since we repeatedly asked him for the net cost and terms of loan. He then said that 90% of customers care about payment rather than loan, which is completely irrelevant since we weren't asking ANY question about monthly payment. Finally, when we got upset over his dishonesty, he threw his paper pad on the desk and wrote the loan amount with and without the warranty. Turns out, what he told us would've cost $600 is actually $1600. To add insult to injury, he then asked us to sign an affidavit that we turned down his offer for $1,100, which was again an outright lie. When I clarified this point, he had the audacity to ask us if we would do it for $1,100. Totally unacceptable experience. Shady and aggressive sales tactics have moved from the stereotypical used car salesman to thieving finance salesman. The salesman, Keith, was absolutely phenomenal and should serve as an exemplary employee. The finance guy, George, needs to start giving answers to questions he was asked rather than answers he wants to give to sell warranties. You are a finance guy. You facilitate the sale. Do your job. Give a straight answer, because our experience yesterday was in blatant violation of the Truth in Lending Act. More
by Henry Jin
Employees Worked With
George, Keith
April 14, 2017
We had a great experience at John Eagle Honda. We just purchased a 2017 Honda Accord EX-L and everyone we dealt with at the dealership was wonderful and very knowledgeable. They made us feel comfo We just purchased a 2017 Honda Accord EX-L and everyone we dealt with at the dealership was wonderful and very knowledgeable. They made us feel comfortable and appreciated. More
by vmecstone
Employees Worked With
Zane
