John Eagle Honda of Houston

Beware of the service experience. I lost my trust. I went to John Eagle Honda on 08-09-14 to have my AC repaired. After the initial inspection, the expansion valve needed to be replaced and I went with I went to John Eagle Honda on 08-09-14 to have my AC repaired. After the initial inspection, the expansion valve needed to be replaced and I went with the recommended replacement of the evaporator as well, (an up-sell), but with the Texas heat I went for it. Summing up my experience are as follows: Pro Parts (Expansion Valve & Evaporator) were discounted to competitively match what other dealers were offering. They were charging me list price on these parts and I could have easily ordered them from Majestic Honda at 30% off. They agreed to give me a 25% discount. (Note: Including the shipping and handling charges Majestic Honda would still have been cheaper). Cons Inaccurate information on when parts were arriving - This is when I got a call on Tuesday, 08-19-14. Dave Johnson, my service representative, informed me that the car was finally ready however there were minor parts that needed to be installed and that it would be received the next day. Upon arrival on Wednesday, I was told that the parts were not there and I have to come back another time. No consideration was placed on my time and the distance I have to travel for the remaining parts. Inaccurate billing - Aside from the Expansion Valve & Evaporator there were additional parts added to the invoice at 45% OVER list price. In addition, all of which are suspect to being mishandled, leading to it breaking or misplaced. After going back to the dealer yet again on 08-26-14, the mechanic admitted that a few parts were lost and so I was refunded those parts. This was after much argument with my service representative and him accusing me of trying to get stuff for free. Another thing to note was I trusted my service representative, Dave Johnson, knew his math as he calculated the refund. Once I got to the office and began to put the invoice away, I noted his numbers did not add up. I had to call back to have the additional amount credited back. Deep Scratches on the firewall and bent access hole - The expansion valve has a cover which comes in two pieces and is held together by locking push tabs. Instead of pushing the locking tabs to release the cover it is very apparent that it was pried off the firewall using a flat head screwdriver which lead to deep scratches on the firewall, bending the lip of the access hole and breaking the part. Broken turn signal - Leaving the dealership, I directly proceeded to work. Upon arrival I then noticed that the passenger side turn signal was hanging from just its wires. It appears during work was performed it had been accidentally knocked off. In the process, one of the retaining tabs broke. It seem to appear that it was returned to its place with the intent to conceal the damage until I drove out of the lot. Without the retaining tab the light easily worked itself out of its place from wind and road vibration. I ended up ordering this part online. To sum up my experience, I am quite displeased with the service I got especially with my service representative, Dave Johnson. I truly wished that our conversations were recorded as he flat out lied. He aims to please and would say things that are untrue. Second, the notion of taking pride of your work is most certainly absent. The scratches on the engine bay shows the lack of care. Lastly, the burden was place on me to scrutinize the invoice/bill. Aren't we customers owed a fair and accurate billing? More

Superb 1st Class experience! Love Love my new 2014 Honda Accord coupe. I ask for MY previous salesman CK Ede. He is the best! Ammar Sheikh General Manager came over , such an Love Love my new 2014 Honda Accord coupe. I ask for MY previous salesman CK Ede. He is the best! Ammar Sheikh General Manager came over , such an awesome person. Jeff Schramme in finance was excellent. All gentlemen were polite and professional. Thank you JOHN EAGLE. More

Frandulent Dealership!!! John Eagle Honda Houston is fill with scammers, liars, dishonest people. Daniel from finance told us that in order for us to get a low APR we needed t John Eagle Honda Houston is fill with scammers, liars, dishonest people. Daniel from finance told us that in order for us to get a low APR we needed to buy insurances offer by the dealer. Now I know this was not only a lie but also against the law. Go somewhere else, don't waste your time and money with this cheaters. More

I had a pleasant experience at John Eagle Honda! It was more than" just a car sale". The staff were proffessional, skilled, and well experienced in their area of expertise. Their customer service was excel more than" just a car sale". The staff were proffessional, skilled, and well experienced in their area of expertise. Their customer service was excellent, and they made me feel like part of a new family. I felt important as a customer even from the first moment that I arrive on the lot. The dealerships environment was pleasant, clean, and refreshing. It's very evident that the dealarship is dedicated to the needs and desires of their customers. They prove this with all of the incentives that are offered with the purchase of your new car. I was very comfortable with my saleman Cameron Shaffar. He was very proffessional, curteous, fun, and detailed in explaining my Honda Accords features. He took time out to explain everyrthing, and made sure to answer any of my questions. It was a pleasure to have him as my saleman. Bryan Sharp was also very proffessional, and made me feel valued as a customer. He was upfront with me, understanding of my needs and supportive threw the process. He reassured me that the John Eagle Honda family would be there for me even after the sale. Daniel Richardson was also proffessional, he was very understanding of my needs, and answered any questions that I had about the fiancing process. I would recommend John Eagle Honda to anyone, and I would purchase future cars from the company. God has truly blessed me with my new 2014 Honda Accord Sport, and he sent me to the right dealership! I thank him for it! I also thank all of you for such a great experience! More

I purchased my new 2014 Honda Accord on March 22, 2014. I went to the this dealership to get a Vin# (better priced) for the bank who was going to finance my buy. I was approached by Evan Alomepe, Salesman j went to the this dealership to get a Vin# (better priced) for the bank who was going to finance my buy. I was approached by Evan Alomepe, Salesman just wanting to know if I had been helped. He was so professional, informative, and cordial. He did not pressure me into buying, yet answered all of my questions. At that point I knew I could trust him. At the end of my questioning, he offered me an opportunity to let Honda finance my purchase. I accepted, thus began the friendship. He introduced me and my sister who was with me for support to Allan, Sales Manager. Allan sat and talked with us like we were old friends, then we were introduced to Steve, Finance Manager, who made the majic happen. We laughed the whole time while in his office, processing and signing papers. From the beginning until the end, each gentleman presented themselves very knowledgeable and professional of their duties. Within two hours I was driving home in my NEW 2014 HONDA ACCORD. Would I recommend JOHN EAGLE HONDA; not yes, HELL YES. Keep up the fabulous work guys. More

I drive 40-minutes to get to John Eagle Honda. It is not convenient, but I continue to make the trek because I honor the cheerful professionalism, and expert counsel and respect that has always been extende convenient, but I continue to make the trek because I honor the cheerful professionalism, and expert counsel and respect that has always been extended to me and to my wife. We have purchased or leased at least 5 vehicles from John Eagle. I always have my Hondas serviced at John Eagle. I appreciate that all estimates are exact; and if there appears, upon closer inspection, any additional need then I am informed and involved in the discussion, then I can decide whether or not to incur any extra expense to fix it. I am treated respectfully and warmly. A recent case in point, a year or so ago I leased a Honda FIT. My sales team (Jean Jean and Alan) made the process a breeze. I really surprised myself in how much I love this car. I'm 6' 5" tall, so I find it a continual source of personal amusement that I fit comfortably in my FIT. I've really LOVED it. A few weeks ago, Jean Jean called me to say he thought it possible for me to trade in my FIT for the newest model and still save me money. I made the appointment, not so much because I thought it was even possible to improve upon my current deal - with a car that I was completely happy with - but I knew John Eagle Honda has always valued my time. So, what the heck. True to his word, Jean Jean put me into a brand new FIT - exactly matching every aspect of my current car - with only one exception: the terms of THIS lease saved me approximately $3,000 over the other lease. Jean Jean is a joy to work with - buoyantly friendly. I also greatly value Bryant Sharp, general sales manager. Bryant had helped my wife and I years before when he was in the finance department. We hold Bryant in highest regard, and we are always welcomed into the dealership like visiting family. Yep, that's why I drive 40-minutes out of my way to remain a loyal John Eagle customer. More

Jean Jean is not a high pressure sales person, which I loved about him, very friendlly, outgoing and just plain nice! Elhadji explained all the financial information to me in laymans terms so that I co loved about him, very friendlly, outgoing and just plain nice! Elhadji explained all the financial information to me in laymans terms so that I could understand and was very helpful as well as being very professional. More

Just bought a new accord and Walter was amazing. Personable, honest, good conversation through the process! If you're looking for a Honda, give Walter a call! Personable, honest, good conversation through the process! If you're looking for a Honda, give Walter a call! More

When we came here to purchase a vehicle, we were in a pretty tight situation but needed something asap. The Sales person, Ali, was extremely friendly, very knowledgeable, and did not give us the run aro pretty tight situation but needed something asap. The Sales person, Ali, was extremely friendly, very knowledgeable, and did not give us the run around and haggling you get from most other places. Steve, in finance, was just as wonderful. There were no games. When the first offer we got back did not fit our goal payments, there was no pushing or haggling. They got right back at it, kept researching, and got us within the budget we needed. And all this with far less than perfect credit. They were amazing and I'd recommend them to anyone. More

The first thing the salesman did was to ask for my SSN. It took three hours to test drive a new car, get a price on the new car, and a trade in price. The new car price was inflated with $2000 of options l It took three hours to test drive a new car, get a price on the new car, and a trade in price. The new car price was inflated with $2000 of options like leather protection for $499. The overall price of the new car was around $1500 above the kbb.com average fair price and the trade in was $2500 below kbb.com. The negotiation ended when the sales manager started to argue that I want retail on my car and wholesale on the new one. My old van was purchased at this dealer and the attitude of the salesman and managers at that time were much more reasonable and I was relatively happy with my purchase, it was much closer to the kbb estimates in terms of trade in and purchase price, and the whole process was a lot faster. Stay away from this place! More