Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
John Eagle Honda of Houston
Houston, TX
555 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
555 Reviews of John Eagle Honda of Houston
December 30, 2009
I have dealt with Gillman, Goodson, Ruselle & Smith, Streater Smith, Honda Cars of Katy. My experience at John Eagle Honda has been THE WORST. My first complain was their service. I have never spent mor Streater Smith, Honda Cars of Katy. My experience at John Eagle Honda has been THE WORST. My first complain was their service. I have never spent more than 3 hours at a dealership. This time, my husband and I spent 5 hours. Not that the sales were working with us the entire time. The sales would talked to us for a few minutes and then told us to hold on and disappear for 30 plus minutes. The dealership that day was NOT packed. I believe the purpose of doing this is to see how much we want to buy. The car is for my husband and he had searched many Hondas and only very few has it. When he found it, he wants it very much. From willing to sit there for 5 hours, the sales knew that my husband wanted the car very much. Therefore, the sales on purposely played games and would not negotiate / lower the price. Even the price was not good at all, my husband still would buy it if the trade in for his old car was reasonble. "Reasonable" in our mind was $500. Guess how much John Eagle offered us? $100 !!! We understand that the car was very beat up and had many many problems. But, we also know that as long as the car moves, it will still worth a couple of hundred. ONE HUNDRED DOLLARS? Come on! For five hours, I sat there patiently because I know how much my husband wants this car. But, I had enough and advise to leave. Later that day, we sold the car to Carmax for $1200. More
by Cat0921
Employees Worked With
David Sharp and Alex
September 19, 2009
We had previously purchased two vehicles from this We had previously purchased two vehicles from this dealership. We called and received a price on a new Pilot. We went in the following day, for a tes We had previously purchased two vehicles from this dealership. We called and received a price on a new Pilot. We went in the following day, for a test drive and gave them a deposit to find the vehicle for us. Lewis had given us pricing (about $2000)on some things they put on their vehicles (tinting, windshield protection, paint protection, data dots, and a Pro Pack with accessories). I did some research over the weekend and determined I did not want all the extras , and called on Monday to let him know. The position he took was that they "do not renegotiate". We had not even signed paperwork at this point. Ammar is the sales manager, and he had told my wife he would contact me, which he did not do. I ended up cancelling the check and going to a more reputable dealer. Apparently options aren't optional at John Eagle Honda. By the way, their pricing on accessories at the time of sale is almost double what you can buy them for at the same dealership later. More
by deadhead71
Employees Worked With
Lewis Byrd and Ammar Sheikh
April 19, 2008
This is back in July 2006 but I should have posted it back then. We were in a hurry to replace a vehicle that had been totalled. We seriously considered a 2000 (maybe 2001?) Accord with 100,000 miles on back then. We were in a hurry to replace a vehicle that had been totalled. We seriously considered a 2000 (maybe 2001?) Accord with 100,000 miles on it. We were told it had been meticulously maintained and even that the service work had been done at that dealership. The sales person supposedly knew the prior owner. After consulting with our auto mechanic, he told us to find out if it had the original timing belt. The sales person hemmed and hawed and eventually had to admit that the service work had not been done at that dealership, he couldn't verify any prior maintenance and he couldn't contact the prior owner. A total change in story. The sales person knew we were in a hurry and thought he could give us a snow job. We ran the other direction and will never go back to John Eagle Honda. More
by CarWoes
Employees Worked With
used car sales
February 17, 2005
I took my wife's 2002 Odyssey to have oil changed and specifically asked not to run it through their scratch-o-matic car wash. The van came back wet! After voicing my displeasure loudly, I got the oil specifically asked not to run it through their scratch-o-matic car wash. The van came back wet! After voicing my displeasure loudly, I got the oil change for free and an apology from the service mgr. I've also tried on many occasions in the past to buy a car from this dealership (including the Odyssey) and always found a better deal elsewhere. More
by Steve2002
February 19, 2004
'91 Civic failed emissions but runs strong. Took in to have them diagnose problem. They did a compression test and basically told me I needed a whole new engine $3K+ !! Found a small garage with an hone have them diagnose problem. They did a compression test and basically told me I needed a whole new engine $3K+ !! Found a small garage with an honest mechanic. After cleaning the intake manifold (~$60), the car passed with flying colors! John Eagle Honda didnt even suggest this alternative, nor were the compression numbers that bad for a 13 year old car. Service reps at John Eagle are friendly and they have nice facilities, but the technical department and advice is lacking. Go there for their bigscreen tvs and coffee, but not if you have a real problem with your car. More
by PSI
