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John Eagle Honda of Houston

Houston, TX

4.4
527 Reviews

18787 Northwest Fwy

Houston, TX

77065

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527 Reviews of John Eagle Honda of Houston

February 11, 2024

Chris did a great job locating a car with all the features we were looking for when purchasing our vehicle. Mike Ma in the service dept. is always very helpful. Great team! More

by dbrock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick in finance, Chris Spisak, Yukuo Ma
Feb 12, 2024 -

John Eagle Honda of Houston responded

We're so glad to know that Chris and Mike were able to assist you in finding the perfect car with all your desired features at John Eagle Honda of Houston. Thanks for acknowledging our team's efforts! Enjoy the ride!

February 08, 2024

Chris Spisak, John Eagle Honda, was great to work with in helping me purchase my new car. Great personality and found the car I was looking for quickly. More

by MKelly33
Recommend Dealer
Yes
Employees Worked With
Chris Spisak
Feb 08, 2024 -

John Eagle Honda of Houston responded

We love to see a happy customer! It's fantastic to know that Chris was able to assist you efficiently in finding your new car at John Eagle Honda. We appreciate the positive feedback!

February 06, 2024

The battery was the least of the concerns in regards to the faulty vehicle sold at John Eagle Honda I have attempted to contact Tim, Mike and the sales team in regards to the vehicle repairs and negligence More

by lisamtz25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Turosik
Feb 07, 2024 -

John Eagle Honda of Houston responded

Hello Lisa, I'm really sorry to read about your experience. It's crucial for us that our customers feel secure and satisfied with their purchases. Your concerns are taken seriously and we want to address them promptly. Please reach out directly so we can discuss this further and find a resolution together. Best, George Turosik gturosik@johneaglehonda.com 713-929-1803 General Sales Manager

Feb 07, 2024 -

lisamtz25 responded

REPLACED THE BATTERY, the battery was NOT EVER the issues! AND YOU OFFERED NO OTHER HELP OR RESOLUTION! LIES!!! That is a bold faced LIE!!! Look at the response the dealership gave to the BBB. UNETHICAL, lacks integrity and just flat out doesn’t care! According to the BBB, your response is you will not be helping in any way to make this situation better. The NEW battery is sitting in the car that will not move it was not fixed by John Eagle Honda even though your dealership was aware of the car shaking prior to me completing paperwork in November, I brought the concern up and it was “nothing to worry about”, “the car shakes like that” Negligence and lack of integrity for customers safety is by far the worst. No refund, no solution, no help, and now I have no car because it will not work thanks to John Eagle Honda. MESSAGE FROM BUSINESS: The customer purchased an as is 2010 (13 year old vehicle with 121,000 miles) AS- IS. We specifically have the consumer sign an AS-IS document (attached). We replaced the battery for the customer and offered other solutions to her issue which she rejected. The vehicle was purchased back in Nov 2023 and past a state inspection. We will not pay for the repairs the customer is now claiming as the car was sold as is and the customer has had the car for months.

Feb 08, 2024 -

John Eagle Honda of Houston responded

Hello Lisa, I'm sorry that you are frustrated with how we've addressed your concerns. I understand your disappointment and it's unfortunate we could not come to a resolution that meets your expectations. If you do wish to continue this conversation, please reach out through the email below. If not, we wish you well moving forward. Best, George Turosik gturosik@johneaglehonda.com 713-929-1803 General Sales Manager

February 05, 2024

I purchased a new Honda CR-V from John Eagle at the end of January. Overall I had a great experience! Especially with my salesman, Chris Spisak. He was very down to earth, candid, and never made me feel pr More

by raven_e
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Spisak
Feb 05, 2024 -

John Eagle Honda of Houston responded

Thanks for choosing to shop with us, Raven! We're glad to know you had a great experience with Chris and Duck at John Eagle Honda of Houston. We appreciate your understanding about the late hour during finalization. Enjoy your new Honda CR-V!

February 04, 2024

The dealership is mostly clean and Chris was knowledgeable about the vehicle. Everything was relatively fine and we went back and forth a little on the price (about 3 times until we made a deal) More

by Megan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Spisak
Feb 05, 2024 -

John Eagle Honda of Houston responded

Hello Megan, Thank you for sharing your feedback. We're glad to know that Chris was knowledgeable and helpful during your visit but it's clear we fell short in other areas. Your time is valuable and we apologize if the process took longer than expected. If there are any further concerns or questions you'd like to discuss, please feel free to reach out directly using the contact below. Best, George Turosik gturosik@johneaglehonda.com 713-929-1803 General Sales Manager

February 03, 2024

There was a mix-up with getting the plates sent to us for our new van we purchased from Fred Eagle. The temporary plates were expiring today and the new plates wouldn't get from the dealership to our house f More

by Emma
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Avellaneda
Feb 05, 2024 -

John Eagle Honda of Houston responded

Emma, we're glad to know Maria was able to assist you in such a timely manner! We always strive for top-notch customer service at John Eagle Honda of Houston, and we appreciate your patience and understanding. Thanks for sharing your experience and enjoy the new van!

February 02, 2024

The customer service was great especially Mateo’s. We always get a great deal. Thanks. More

by Ateebbashir23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mateo Hidalgo
Feb 02, 2024 -

John Eagle Honda of Houston responded

It's great to hear we've been able to provide consistent quality service for you here at John Eagle Honda of Houston! We're glad to know Mateo was able to provide you a 5-star experience. Come see us again soon!

February 02, 2024

They are nice people to work with and helped me find what I was looking for. More

by Steelers
Recommend Dealer
Yes
Employees Worked With
Key in Finance and the Air Force. Vet sales manager, I forgot his name. , Chris Spisak
Feb 02, 2024 -

John Eagle Honda of Houston responded

Thank you so much for the 5 stars! We strive to provide a professional and friendly environment for our customers, so it's great to hear we hit the mark for you! Come back and see us again soon!

February 01, 2024

The customer service was great especially from Mateo. We always have a great experience here. More

by ateebbashir
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mateo Hidalgo
Feb 02, 2024 -

John Eagle Honda of Houston responded

Customer service is our top priority here at John Eagle Honda of Houston, so we're thrilled to have hit the mark for you. Thanks for taking the time to leave us a 5-star review!

January 31, 2024

Excellent and personable dealership All questions were answered This is the 2nd vehicle I have purchased from John Eagle Honda More

by ti
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Herrin, Maria Avellaneda
Jan 31, 2024 -

John Eagle Honda of Houston responded

We're so glad to know you had another excellent experience with us at John Eagle Honda of Houston. It's wonderful that all your questions were answered and we appreciate your continued support! Enjoy the new ride!

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