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John Hiester Chrysler Dodge Jeep Ram
Lillington, NC
377 Reviews
At the Hiester Automotive Group our core focus is to love and inspire our employees to create relationships that last forever....
We constantly meet and review the day to day experiences that our customers have. It is our belief that by seeing the buying and service transaction through our customers eyes we can improve the overall ownership experience. ASK US TO BRING YOU THIS VEHICLE !!!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:30 AM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 377 reviews
June 25, 2026
Bought a 2026 ram 3500 dually in December 2025 just before Christmas for a work vehicle. I did not utilize the vehicle until Febuary 1st of 2026. It has been in for service twice now for the same issue before Christmas for a work vehicle. I did not utilize the vehicle until Febuary 1st of 2026. It has been in for service twice now for the same issue. Trailer tow module recall, and every warning light the vehicle has comming on randomly. This causes the trailer brake system and engine braking to be non operational. The transmission will begin to slip and overheat making it.almost.impossible to stop while towing a trailer. I have video of this happening. The first time I brought it in I was told that I was 60th on the list and 6 weeks before I could have the trailer tow modual could be replaced. Thankfully after countless calls the GM was able to find the modual and get it in the next day. They changed transmission oil and and filter. Apparently they updated ecm software. 2500 miles later it does it again, and again, and again. This time I dropped it off June 11th and here we are June 25th and I just received a message that the parts for repair that I was told would be here June 26th are now on backorder with no new eta. The problem is that it cannot be driven because they ordered a new instrument cluster and once they do that the vehicle is VIN locked and cannot be driven. Let's cap this review off. I am yet to receive a call from any manager after atleast 25 different calls to them asking for a return call. Still nothing. This truck is the one and only unit I have for.my business and it runs $2000 per day 5 days a week. So far I have lost 20k just this time. Then I said let's look at another truck I will pay the difference because it is a bigger unit. I was shocked when they came back with an offer for my current unit of 52k when I paid 79k for it not 6 months ago. The offer was 102k for the 2025 unit that we were trying to get into. I have also been told that parts are hard to get because it is such a new truck. Really? Funny they didn't mention that when selling me the truck. Sales guys especially Ronnie is amazing. If it was not for him I would know nothing. Buyers beware!! They will sell it to you no problem but good luck getting ahold of anyone after the fact. Especially if it has an issue. Do not buy from here you will be sorry!!! xxxx poor communication. Actually not existent communication. More
by Disappointed buyer
Employees Worked With
Ronnie is awesome managers suck
July 02, 2025
End of June 2025, we are driving home and passing through Sanford NC. The "Check Engine Oil" indicator comes ON. Very fortunately, a GOOGLE search on my phone finds Hiester CJDR only 6 miiles from my locatio Sanford NC. The "Check Engine Oil" indicator comes ON. Very fortunately, a GOOGLE search on my phone finds Hiester CJDR only 6 miiles from my location. Got to the dealership OK, went to Service Office, and met Bill Perry. I explained our emergency, he was able to immediately get the JEEP into a repair slot. The Technician Mr. Garcia-Alcantar found the oil pressure sensor had split and was leaking oil..... So, new part installed, an oil change and a new filter, and a complete complimentary Factory Multi-Point inspection, and we were on our way. 6 hours later we arrived home, the JEEP ran flawlessly. I highly recommend this dealership and its attention to customer service. Also, it is a great location near my kids, should I ever need any maintenace done on my JEEP. Thank you to all the crew at Hiester CJDR, this was a superior and worry-free experience. - Mark S. More
by Mark.sweeney32
Employees Worked With
Bill Perry, Gustavo Garcia-Alcantar
April 15, 2025
The best experience I’ve ever had at a car dealership service department the attention to detail the great communication I couldn’t ask for anything better service department the attention to detail the great communication I couldn’t ask for anything better More
by Nickwes06
Employees Worked With
Haley
April 13, 2025
Well, there no communication until they called me and told me that they had damaged my bumper and they have ordered the new one, but it in until next week. Now, I have to take my time to take it bac told me that they had damaged my bumper and they have ordered the new one, but it in until next week. Now, I have to take my time to take it back for them to repair the damaged parts. I called around 11:30 am and didn't hear back until 3 pm. More
by kjcbama
Employees Worked With
Taylor
February 13, 2025
Came in for a recall and an oil change. They were prompt, courteous, and even knew that there was a new recall that we weren’t aware of, and told us they would make sure that got done as we They were prompt, courteous, and even knew that there was a new recall that we weren’t aware of, and told us they would make sure that got done as well. More
by Martha L
Employees Worked With
Not sure of their names
