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John Hiester Chrysler Dodge Jeep Ram
Lillington, NC
376 Reviews
At the Hiester Automotive Group our core focus is to love and inspire our employees to create relationships that last forever....
We constantly meet and review the day to day experiences that our customers have. It is our belief that by seeing the buying and service transaction through our customers eyes we can improve the overall ownership experience. ASK US TO BRING YOU THIS VEHICLE !!!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:30 AM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 376 reviews
April 16, 2023
I was greeted my the time I drove up by the service department. The took me inside and made me comfortable. My Jeep was checked out and everything was okay. I was given lessons on how to use different department. The took me inside and made me comfortable. My Jeep was checked out and everything was okay. I was given lessons on how to use different functions that I didn’t know about. Highly recommend this dealership. They have my future business. More
by Jean Ryals
Employees Worked With
Patrick McGill, a lady in the service department name Marty.
March 21, 2023
This dealership has one of the best, customer service. The staff is very friendly, and talks to you, like they have known you for years. Communication is on point. They update you as they are fixing your The staff is very friendly, and talks to you, like they have known you for years. Communication is on point. They update you as they are fixing your vehicle and keeping you informed on what they are doing to fix the issue. More
by maryardner
Employees Worked With
My Driver that took me to my house..
March 10, 2023
Service department does not do a good job. Had to have a tire and rim replaced. They missed putting the valve Sim cover back on did not put my stay at my spare tire and parts up correctly and Had to have a tire and rim replaced. They missed putting the valve Sim cover back on did not put my stay at my spare tire and parts up correctly and did not check and see if all four tires have the same amount of pressure my other three tires average 33 pounds per square inch and the new when they put on they put in at 54 More
by Hmw7742
Employees Worked With
Dustin
March 08, 2023
As soon as we arrived they took the vehicle in we waited about 45 minutes that wasn’t bad for an oil change. tire rotation and check for brakes. We plan on coming back in to do the brakes. about 45 minutes that wasn’t bad for an oil change. tire rotation and check for brakes. We plan on coming back in to do the brakes. More
by Tom
Employees Worked With
Melissa coats, young man
