John Roberts Nissan

After John Roberts Nissan in Manchester ran diagnostics on my sons 2015 Nissan Pathfinder Platinum for the AV screen, radio, and air not working on August 19th, 2025; they gave me a quote of $8,928.60 (bef on my sons 2015 Nissan Pathfinder Platinum for the AV screen, radio, and air not working on August 19th, 2025; they gave me a quote of $8,928.60 (before tax) to repair the problem. In speaking with the lady at the desk, where you drive your car in, she was very short with me. When I declined service and stated that we would remove, and look at the head-unit storage device and operating system (whether it be an SD card or a hard-drive) she acted as if I was imbecilic. When I asked what they would replace, she said the entire system and that I can’t access inside the dash. She appears to be a nice person; just one who has no clue about the system. I arrived for my 1pm appointment and was told the mechanic was out for lunch and it would be a while: I had no problem with that. Yet, I don’t think, anyone ran sufficient diagnostics! I have a copy of the service manual on my kitchen table! I was able to repair the system in about 3 hours, by replacing the AV head-unit with one I picked up for $127 (tax and shipping included) from an on-line site selling parts from wrecks. Nissan wanted over $6,000 for a new one. Now, I have to look at the power steering system that they claim is leaking from the rack. It does not leak from the rack here or up on the lift at my mechanics shop! We’re going to replace the O-ring and see if that fixes the problem they want $3,926.00 plus tax, to repair. So, they wanted $12,854.60 to effect repairs: before adding taxes. That would be over $14,000. They appear to be unable to problem solve and simply want to replace entire systems; rather than the AV storage device (microSD or hard drive) and/or the power steering pump O-ring. They certainly appear to think that we are idiots. I’m thrilled that the quotes from John Roberts Nissan were so outrageous. Had they been rational quotes (‘Recommendations’) I likely would have paid because I’m in the middle of a remodel. Thank goodness I found 3 hours on 8/27/25 and fixed my sons vehicle for lunch money. More

To be the first time ever buying my own new vehicle Jeremy Woods made it a great experience! Jeremy Woods made it a great experience! More

Very nice and respectful, got me exactly where I wanted to be. Will be back. to be. Will be back. More

Super nice, super kind and even more helpful. Very honest and can tell is a dedicated worker. Appreciate him very much. Very honest and can tell is a dedicated worker. Appreciate him very much. More

Great Service! Jeremy made buying the car quick and painless! I highly recommend using Jeremy if you are looking for a new or used Nissan! Jeremy made buying the car quick and painless! I highly recommend using Jeremy if you are looking for a new or used Nissan! More

Jeremy was great through every step of the way. He was helpful but not pushy and he made sure I felt comfortable the entire process. I would for sure recommend him! He was helpful but not pushy and he made sure I felt comfortable the entire process. I would for sure recommend him! More

JW was friendly, helpful, and professional. The dealership had a nice selection. I enjoyed my experience there. The dealership had a nice selection. I enjoyed my experience there. More

We're returning customers and like always had a great experience. A big thank you to Jeremy Woods for all of his help this time! experience. A big thank you to Jeremy Woods for all of his help this time! More

So thankful for Jereme Woods and his help on purchasing my new car. He did a fantastic job. I would highly recommend him for your all your vehicle needs. my new car. He did a fantastic job. I would highly recommend him for your all your vehicle needs. More

The customer service at John Roberts Nissan was top tier. Everyone was nice and JW went over and beyond to help my son get into his first car Everyone was nice and JW went over and beyond to help my son get into his first car More