John Roberts Nissan
Manchester, TN
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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I received excellent customer service. The staff were very helpful, courteous, and treated me as a valued customer. I am confident in the quality of repairs, maintenance, and work provided for my vehicle very helpful, courteous, and treated me as a valued customer. I am confident in the quality of repairs, maintenance, and work provided for my vehicle as I have never had an issue with these before. More
I found a couple used Versas on the dealership's website and called them directly. Dan was the man who helped me, and he confirmed that the cars that I was interested in were on the lot. I made an a website and called them directly. Dan was the man who helped me, and he confirmed that the cars that I was interested in were on the lot. I made an appointment to drive out to Manchester from Nashville (45 minutes) to come see them because the price was very, very good. Later that week, Dan called to make sure we were still on for our appointment. My boyfriend and I showed up, Dan greeted us, and we drove two Versas. He left us alone with the sets of keys and gave us time to talk among ourselves without being pushy at all. This guy was as laid back as they come. He said he'd come find us in a little while to answer more questions. I knew which one I wanted, but needed to negotiate price. We went inside and started talking money/trades. Dan couldn't come down on the price as much as I had hoped, but he offered to let us talk to his boss (I think it was a boss?) to see if we could get any more luck with him. The man explained the position that the Versa I wanted was a dealer rental and the price was rock bottom as it was. (I already knew this from my research from every dang dealership in a 200 mile radius of Nashville. They really did have the lowest price.) He was polite and as friendly as could be, but he was all business. I appreciated the approach. He was only able to move a few hundred dollars from Dan's lowest offer. He left the room so my boyfriend and I could discuss, and 20-30 minutes later we decided to buy the car. Dan came back in, shook our hands, and we started signing papers. Dan filled the gas tank (on a used car!) and thanked us for coming all the way to Manchester from Nashville. He called a week later to check up on me. I LOVE MY CAR! Next time we buy a car, I'm half tempted to not even LOOK in Nashville; I'll just go straight to him in Manchester. Also, I only got one key fob when I first drove off the lot. A month later Dan called my boyfriend to ask why we didn't take the second key! Haha! Dan put it in the mail and I just got it today. Super happy with John Roberts Nissan and Dan's performance. More
I had not previously visited this dealership while searching (and deciding) on a new vehicle. I had read favorable ratings about the Nissan Frontier. I contact the dealership via the internet and rece searching (and deciding) on a new vehicle. I had read favorable ratings about the Nissan Frontier. I contact the dealership via the internet and received a response from Jim Yeargin in a short period of time. The subsequent phone call with Jim was favorable. We received what appeared to be a good price quote over the phone and traveled to the dealership the next morning. He was very patient. We drove several versions of the Nissan Frontier to decide which one would best meet our needs. We also compared the Frontier to a used Ford and Chevrolet Colorado at another dealership. We subsequently decided to purchase the Frontier with a Crew Cab. Having driven the king cab version with the 4-cylinder engine, I concluded that the Crew Cab was more practical. I also liked the fact there was a truck that was not loaded with options I did not want because of how the vehicle would be used. Jim was very patient and answered numerous questions we had about the Frontier and the options on the different versions of the vehicle. The one we selected did not have the towing hitch installed. We came back after the weekend to have this part installed. It was handled quickly by the service department. All in all, we had a good experience with Roberts Nissan and would recommend this dealership to others considering a car or truck purchase. More
We just purchased a 2012 Nissan Altima on 03/13/2013 with David and TJ stayed with us until after they closed to help us finish all the paper work and explain payment plans and all the different options we c David and TJ stayed with us until after they closed to help us finish all the paper work and explain payment plans and all the different options we could choose from. He was very helpful! Hope to deal with him again soon! Definitely recommending to everyone! More
I gave both John Roberts Nissan and Jim excellent marks due to the fact they were very friendly, focused solely on me and my questions, and also helped me in any way they could. ALL of the sales staff were due to the fact they were very friendly, focused solely on me and my questions, and also helped me in any way they could. ALL of the sales staff were remarkably friendly and knowledgeable. I have bought multiple vehicles before from other dealers and by far these guys are the best. My husband was with me and he plans on buying from here also based on how we were treated. More
I gave all fives because everytime that I rent from Paula she is nice. She and Amanda always provide me with fast and friendly service. I have never been in such an upbeat environemt each and everytime I g she is nice. She and Amanda always provide me with fast and friendly service. I have never been in such an upbeat environemt each and everytime I go. Its the only car rental place I go. More
Trading cars with these people was the best. Dan Ross(the salesman)was very professional,yet so kind and friendly and very patient.Dan showed us the cars that interested us. We chose the one we wanted and in salesman)was very professional,yet so kind and friendly and very patient.Dan showed us the cars that interested us. We chose the one we wanted and in no time at all we were leaving.I would give Dan the highest rating possible. Thanks also to Sam who did the paper work in such a kind and friendly way. To sum it up, Roberts Nissan is the only place for us. Sincerely,Charlie & Linda Gunter More
Michael was very helpful in providing the necessary information to allow me to order the correct parts for my daughter's Xterra windshield wiper transmission. I feel if he had not gone above and beyond information to allow me to order the correct parts for my daughter's Xterra windshield wiper transmission. I feel if he had not gone above and beyond by faxing me a schematic of the linkage assembly along with part descriptions, I could have very easily ordered incorrect parts and spent money unnecessarily. He was able to bridge the gap between my mechanic's description of the problem and what I most likely needed to fix it. More
I bought a used car from Dan and he was very helpful! I would recommend him to anyone out there because he sat down with me one on one to pick out a car I liked! would recommend him to anyone out there because he sat down with me one on one to pick out a car I liked! More