John Roberts Nissan

Joe was great. I worked with him over the internet, text and phone to purchase a vehicle. He made the final sales process and pickup easy and pleasurable. He even followed up with my after sale requests. Go and phone to purchase a vehicle. He made the final sales process and pickup easy and pleasurable. He even followed up with my after sale requests. Good job ! More

Brought Nissan Versa in for Express Service - oil change and tire rotate. Took one hour. Dealer has a 30 min guarantee on Express Service or the next Express Service is free. When I asked about the gua and tire rotate. Took one hour. Dealer has a 30 min guarantee on Express Service or the next Express Service is free. When I asked about the guarantee at checkout, the person on the desk advised me that the 30 min was from the time the car went on the rack until finished. So, he declined to give me the next service free. I did not press the point, but on the way home called the service manager, Jason Skipper, who basically gave the me same line. So, when it comes to an Express Service Guarantee at this dealership, there really is none. My bottom line is: If I as a customer come in for Express Service and it takes longer than 30 min for me to drive out with my car, then this dealer is not meeting their guarantee. Any explaination of rack time is just smoke and mirrors. I advised Jason that I will take my business and the servicing of my four vehicles elsewhere. Too bad, because as new folks in town last year we really like doing business locally. At this point we will probably either find a local mechanic who will treat us better or just have a known dealer do the work next time we are in Nashville. More

Jim Yeargin, John Roberts, Jr. and John Roberts, Sr. handled the sale of my 2013 Nissan Frontier 4x4 on November 8th and 9th. They were all very professional and I am very pleased with my vehicle and sa handled the sale of my 2013 Nissan Frontier 4x4 on November 8th and 9th. They were all very professional and I am very pleased with my vehicle and sales experience. I have purchased from John Roberts Nissan many times before and have referred several customers to them over the past 25 years. I have always had good experience with them and have found that others I have referred to them have also. I would definitely recommend them to anyone. More

Chris Swann was SO helpful! Never have I had a car buying experience that was this pleasant, this easy. It was such a pleasure doing business with this dealership and especially Chris Swann. We could not ha experience that was this pleasant, this easy. It was such a pleasure doing business with this dealership and especially Chris Swann. We could not have asked for one thing more! He went over and beyond with his customer service, which is such a rarety these days. More

After driving a Maxima for ten years and being supremely pleased with the vehicle and with the service at John Roberts' Nissan, I knew I wanted another Nissan product. I did not know Dan Ross before the da pleased with the vehicle and with the service at John Roberts' Nissan, I knew I wanted another Nissan product. I did not know Dan Ross before the day I purchased, but he was tireless in his efforts to allow me to decide what vehicle I should purchase, and I never felt pressured. We test-drove several models, and he pointed out special features of each. He was personal, yet very professional in his approach. The next day he called to check on my pleasure with my vehicle and to let me know I'd left some items in the vehicle I traded. During the following week he called to check on me several times when I was unable (due to illness) to make it back to the dealership to pick up some mats I'd ordered. I have always been made to feel special at John Roberts' dealership and never more so than on June 6, 2013, when Dan Ross helped me drive home in the new Murano I've coveted for years. Iris McMurtry More

This is the second Nissan that I have bought from Chris and both times he was great. There was no pressure and worked hard to get the best deal for me. When I picked up the new Frontier he took the time to and both times he was great. There was no pressure and worked hard to get the best deal for me. When I picked up the new Frontier he took the time to explain how everything worked, set up the Bluetooth and answered all the questions that I had. The entire staff at Roberts makes your car buying experience a pleasant one. More

Everyone at John Roberts was very helpful with my experience in purchasing a new vehicle. All of the staff, including Chris Swan who helped me in my vehicle purchase was very friendly and profession experience in purchasing a new vehicle. All of the staff, including Chris Swan who helped me in my vehicle purchase was very friendly and professional. Answered any questions or concerns that I had and continues to do so. John Roberts will work with you in any way they can. I would highly recommend them to anyone! More

My experience at John Roberts Nissan was great. This was my first purchase ever at this dealership and I would highly recommend anyone who is in the market for a new or used vehicle to stop by and see Jim Y my first purchase ever at this dealership and I would highly recommend anyone who is in the market for a new or used vehicle to stop by and see Jim Yeargin. He was very helpful and knowledgeable of the vehicle I purchased and answered all of the questions that I had. Not only did Jim meet my expectations of the purchase price and all the options I wanted on my vehicle, the friendly atmosphere made you feel welcome as soon as you stepped in the door. More

I would recommend Chris to anyone that I know! He was very respectful and courteous. I bought a 2013 Altima from Chris and he was able to tell me everything that I needed to know and was able to provide very respectful and courteous. I bought a 2013 Altima from Chris and he was able to tell me everything that I needed to know and was able to provide me with great customer service. I work for a company that trains to lean six sigma for customer service and we are trained that even 99 percent is not good enough and I can testify that my experience with Chris was truly a wonderful experience! Even to my extremely high standards!!! More

Great buying experience, Mr. Yeargin was very pleasant to do business with. I would most certainly buy from John Roberts Nissian in the future. It was so nice not to be high pressured. Everything was exp do business with. I would most certainly buy from John Roberts Nissian in the future. It was so nice not to be high pressured. Everything was explained in detail. More