John Roberts Nissan - Service Center

After John Roberts Nissan in Manchester ran diagnostics on my sons 2015 Nissan Pathfinder Platinum for the AV screen, radio, and air not working on August 19th, 2025; they gave me a quote of $8,928.60 (bef on my sons 2015 Nissan Pathfinder Platinum for the AV screen, radio, and air not working on August 19th, 2025; they gave me a quote of $8,928.60 (before tax) to repair the problem. In speaking with the lady at the desk, where you drive your car in, she was very short with me. When I declined service and stated that we would remove, and look at the head-unit storage device and operating system (whether it be an SD card or a hard-drive) she acted as if I was imbecilic. When I asked what they would replace, she said the entire system and that I can’t access inside the dash. She appears to be a nice person; just one who has no clue about the system. I arrived for my 1pm appointment and was told the mechanic was out for lunch and it would be a while: I had no problem with that. Yet, I don’t think, anyone ran sufficient diagnostics! I have a copy of the service manual on my kitchen table! I was able to repair the system in about 3 hours, by replacing the AV head-unit with one I picked up for $127 (tax and shipping included) from an on-line site selling parts from wrecks. Nissan wanted over $6,000 for a new one. Now, I have to look at the power steering system that they claim is leaking from the rack. It does not leak from the rack here or up on the lift at my mechanics shop! We’re going to replace the O-ring and see if that fixes the problem they want $3,926.00 plus tax, to repair. So, they wanted $12,854.60 to effect repairs: before adding taxes. That would be over $14,000. They appear to be unable to problem solve and simply want to replace entire systems; rather than the AV storage device (microSD or hard drive) and/or the power steering pump O-ring. They certainly appear to think that we are idiots. I’m thrilled that the quotes from John Roberts Nissan were so outrageous. Had they been rational quotes (‘Recommendations’) I likely would have paid because I’m in the middle of a remodel. Thank goodness I found 3 hours on 8/27/25 and fixed my sons vehicle for lunch money. More

Patrick Ruff and Erika Trussell always ensure I have great service and that I leave in a safe vehicle. They know how much driving I do and take extra time to ensure I don't have any issues between servi great service and that I leave in a safe vehicle. They know how much driving I do and take extra time to ensure I don't have any issues between service visits. I wouldn't go anywhere else. More

I always like to deal with Erika Russell and Patrick Ruff for our vehicles need for our vehicles need More

Erika Russell and Patrick Ruff never fail to diss appoint. They are professional, knowledgeable and above all very friendly. Work is always performed perfectly!! appoint. They are professional, knowledgeable and above all very friendly. Work is always performed perfectly!! More

Convenient and professional. This was my 3rd visit to this dealership and so far i have not experienced any problems. This was my 3rd visit to this dealership and so far i have not experienced any problems. More

Bad customer service. Tried to get a battery replaced under warranty and they said it would be 4 days before they were able to get me in. This was friday morning. I've own Tried to get a battery replaced under warranty and they said it would be 4 days before they were able to get me in. This was friday morning. I've owned 6 previous Nissan's. This was my first time at this dealership and will Probably not go back. Would rather drive further to get better service. Customer service and KPI doesn't mean anything to them. More

Always good service. I am always pleased with John Roberts Nissan Service. The staff always welcomes you with a smile. I am always pleased with John Roberts Nissan Service. The staff always welcomes you with a smile. More

Always good service! I was skeptical on this visit since it was battery and/or other electrical related. They found 2 issues which were covered under warranty. I was in I was skeptical on this visit since it was battery and/or other electrical related. They found 2 issues which were covered under warranty. I was in and out in a couple of hours. Not bad for an issue like that. More

Very pleasant, knowledgeable, and responsive staff. Was here to get my car serviced and recall work done. Nice waiting lounge to sit in! Was here to get my car serviced and recall work done. Nice waiting lounge to sit in! More

I am always pleased with John Roberts Nissan Service! The service advisors are welcoming and friendly and keep you well-informed throughout the service. The work performed is always high quality. From ro The service advisors are welcoming and friendly and keep you well-informed throughout the service. The work performed is always high quality. From routine oil changes and tire rotations to any expected maintenance, I take my Pathfinder to no one else but John Roberts Nissan Service. More