John Roberts Toyota

I received an email on 2/10/22 from Matt Paramount about my information to purchase a Venza. I submitted my email on 2/9/22. I called the company on 2/10/22 to speak to Matt Paramount.🚩 I was told he wa my information to purchase a Venza. I submitted my email on 2/9/22. I called the company on 2/10/22 to speak to Matt Paramount.🚩 I was told he was busy so I spoke to Steve Jones (that is what I wrote down). I told him I wanted someone to take my credit card number to hold the car. He set up an appointment for 11am on 12/11/22. He said to ask for the VIP Managers. OK, that is a first for me🚩 He gives the address to the dealership being in Missouri. I thought I was calling Tennessee. "Just kidding" Not funny. 🚩He told me a manager would call me with numbers. I told him I was driving 3.5 hrs and did not want to waste my time. I emailed Matt Paramount several times throughout the day without any response until the afternoon to confirm my appointment. 🚩 I called the dealership that evening to speak to Matt Paramount. Again he was busy but I could talk to the person that answered because they are on the same team. At this point I am convinced that Matt Paramount does not exist for he is a robot. 🚩 I told the man that answered the phone I was speaking with Steve Jones earlier. He does not put me on hold but shouts to Steve and asked him if he wants to talk to me. This is unprofessional 🚩 When Steve answers he tells me his name is Steve Jobs. Really?🚩 You don't think I know the name Steve Jobs. I told Steve that a manager still has not called me. He said he would put it in the computer. He said he was surprised the car had not sold. "Maybe because it is gas and electric" I am wanting to buy a Hybrid. I know the difference. Just because I live in Alabama doesn't mean I am not intelligent. 🚩 I operate million dollar machines every day that I work. My husband and I are college graduates. Our daughter is an attorney. I decided not buy the car so I texted to cancel the appointment. Your dealership called me at 9 am on 2/11/22 to let me know the car had sold. If I had left at 7am as planned then I would have been halfway to your dealership which would have been worse. I'm glad I went with my instincts. I told him everything that had happened to me. He apologized. I told him he needs to clean up his company for my experience was unprofessional. I have the money and was trading in my 2020 Rav4. I don't know if it was National Clown Day or what but something needs to change. I don't want someone else to have this experience so that is why I am writing the review More

These gentlemen are professionals. I bought online and vehicle was promptly delivered ad promised. Really smooth purchase. They are the best...Thanks Jacob and the rest. vehicle was promptly delivered ad promised. Really smooth purchase. They are the best...Thanks Jacob and the rest. More

My wife and I leased a 4Runner today from John Roberts Toyota in Manchester, TN. We were recommended to the dealership through AARP. It was a FANTASTIC experience. With so many dealership's going corporat Toyota in Manchester, TN. We were recommended to the dealership through AARP. It was a FANTASTIC experience. With so many dealership's going corporate to, "step over dollars to save pennies" I cannot brag about this dealership and their staff enough. Customer service is extremely important to us and they surpassed any and all expectations. With software chip shortages and used/new vehicle prices at a premium we were concerned about pricing. However, we were fortunate enough to work with a wonderful youngman in Jordan Stauffer and a supportive and open finance team acutely attuned to our needs. At no time did we feel that we were getting a raw deal. Jordan repeatedly kept us aware of the vehicles delivery date and the finance team helped us get things done in advance to ensure a timely departure from the dealership. The entire buying experience was incredible. In my 30-yrs of buying a vehicle I have never been this happy. I have recommended friends for future purchases with Jordan, John Roberts Toyota, and his team, and look forward to our next purchase. What used to be a negative chore became a wonderful experience that will continue a long-term business relationship. My wife and I drove home to Chattanooga expressing our sincere satisfaction and gratitude. Jordan Stauffer, Harriett, and Jacob were an, "open book" and explained everything in full detail and kept us informed of all the unexpected changes in this volatile market. I cannot recoomend them enough. Great dealership and great people! More

Very professional. Friendly staff. Maintenance great. Car returned after maintenance very fast. Rosales is nice, salesman needs more power to negotiate the deal instead of back and forth. Leaving cus Car returned after maintenance very fast. Rosales is nice, salesman needs more power to negotiate the deal instead of back and forth. Leaving customer frustrated. More

We were looking for a brand new Sienna to replace my 2011 and due to the chip shortage there are none to be had. We decided to replace my van with a later model Sienna, also hard to find at the moment. One s and due to the chip shortage there are none to be had. We decided to replace my van with a later model Sienna, also hard to find at the moment. One showed up on the Roberts website and as I was headed to my in-laws house in Manchester decided to swing by and have a look. I am glad I did. We had decided to make our car search short and I did not want to spend more than 2 days finding and deciding on a car. This was day 2 after searching in Nashville. Shane greeted me and within 5 minutes of looking at the vehicle I told I would buy it. The van was in amazing condition and as it was my 3rd Sienna, I knew enough about it to decide. The entire staff at Roberts Toyota was great. Shane was a great saleperson without being obnoxious or pushy. Just like visiting with a neighbor or someone you know. Jacob in the business office was so fun and went above and beyond what he had to do and we so appreciated him. The entire staff was great from the front desk to the guys in service who helped us with things like bags in moving things from our trade in to the new vehicle. I definitely recommend Roberts and will begin my vehicle search there next time. More

Very nice experience. Our salesman Abelen was great to work with and provided excellent service. Car was ready when we arrived and cleaned before we left. work with and provided excellent service. Car was ready when we arrived and cleaned before we left. More

Great price and great experience. They were patient as we compared different options. I felt like they were looking out for my best interest. Jacob was great and so was Mark. compared different options. I felt like they were looking out for my best interest. Jacob was great and so was Mark. More

This dealership went above and beyond in getting my Highlander to the dealership for the 1 year service by picking up and delivering my car.. This was important to me because I'm in the covid high risk Highlander to the dealership for the 1 year service by picking up and delivering my car.. This was important to me because I'm in the covid high risk category since I had had open heart surgery and a later heart attack as well as other prior surgeries More

Went there for a duplicate key and I was in and out in 15 minutes they made it fast and simple, I have 3 car’s that I take there. Good and dependable service. minutes they made it fast and simple, I have 3 car’s that I take there. Good and dependable service. More

I want to think John Robert’s for your great sales staff. They were really helpful and getting what I wanted. At a fair price also .it was raining they got the cars out of the rain to let me look at them. An They were really helpful and getting what I wanted. At a fair price also .it was raining they got the cars out of the rain to let me look at them. And went the extra mile to make me happy . Shane Throneberry was very good to me with answers to my questions. J know I will go back for another truck or car if I need one and recommend this dealership. Thank you to the whole team for doing a great job More