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34 Reviews of John Roberts Toyota - Service Center
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July 09, 2018
Exceeded every expectation I was on my way to Montana from Florida when my car started this weird shimmy and pulling very, very hard to the left. I was nearing Manchester, Tenn. I was on my way to Montana from Florida when my car started this weird shimmy and pulling very, very hard to the left. I was nearing Manchester, Tenn. and I remembered how nice the people were in Manchester (I had lived in Murfreesboro for several years several years ago). I thought I would pull into town and see what I could find. What I found was John Roberts Toyota. When I pulled into the service bays, Michelle greeted me and immediately began helping. The Service Manager Steve jumped right in to help, as well. They both said they would do what they could to get me back out on the road and on my way to my new job in Montana. Next thing I knew, Bob Good came out and explained what was wrong with my SUV and how he could fix it. And he did. I was on way two hours later with two new tires, an alignment, lots of hugs and well wishes. That was a team of a professionals that was understanding, completely knowledgeable and very well-organized. They all played their parts well and I could not have been happier with the results. They were all outstanding. (And it just wasn't for me ... I watched them work with all their customers the same way. It was very, very cool to watch.) More
by cath522
Employees Worked With
Michelle, Steve Cline, Bob Good
June 06, 2018
Warning light came on I have a 2017 Prius that I purchased in franklin tn. I left my car running at Walmart on a very hot day. When I came back an hour later car would not I have a 2017 Prius that I purchased in franklin tn. I left my car running at Walmart on a very hot day. When I came back an hour later car would not go into gear. Shut car off and restarted and 2 warning lights came on saying “pre collision and hybrid system malfunction. I called nearest dealer , John Roberts toyota, Steve in service was very helpful and I took it in and serviced reset everything and I was good to go. Will take car in for service again. More
by Jsmith101
Employees Worked With
Steve
May 16, 2018
replace rack and pinion good job and done on time. car repair was excellent and drives as good as new. it required a replacement of rack and pinion on 2011 Avalon under ext good job and done on time. car repair was excellent and drives as good as new. it required a replacement of rack and pinion on 2011 Avalon under extended warranty. More
by Ray
Employees Worked With
January 14, 2018
Quick and courteous service done right the first time. Both Travis Taylor and John Good took care of my tire problem. Amanda Boyle helped with a quick check in and out. Great service on both my Tacoma an Both Travis Taylor and John Good took care of my tire problem. Amanda Boyle helped with a quick check in and out. Great service on both my Tacoma and my wife's Highlander. And excellent dealership. More
by toyotatacoma
Employees Worked With
Travis Taylor, John Good and Amanda Boyle...all excellent
January 10, 2018
Small town dealership big town service John Roberts Toyota is by no means the biggest Toyota dealership but the service they provide is above and beyond some of the larger dealerships aroun John Roberts Toyota is by no means the biggest Toyota dealership but the service they provide is above and beyond some of the larger dealerships around. Staff was very helpful and honest. More
by Payne
Employees Worked With
Don’t remember
October 06, 2017
Hospitality & Efficiency SERVICE CREW not as hospitable as normal, no smiling welcome and didn't seem to be expecting me this time. Crew member in the entrance garage didn't SERVICE CREW not as hospitable as normal, no smiling welcome and didn't seem to be expecting me this time. Crew member in the entrance garage didn't speak at all, and inside both staff on their computers and I had to ask for their attention. My instructions to phone me when service was completed got mixed up, so that when service rep finally called, she seemed annoyed that my car had been ready for sometime. Friendly at check out. Owners wife (Parts Dept) however, recognized me,warmly welcoming and engaged me in conversation! More
by FrMichael
Employees Worked With
Female service rep checked me out, male at desk found me on computer
September 29, 2017
Service Repaired my car after I hit a piece of tire on I-24. I was on a long trip. Was back on the road in less than an hour. No charge. Everybody I dealt wit Repaired my car after I hit a piece of tire on I-24. I was on a long trip. Was back on the road in less than an hour. No charge. Everybody I dealt with were top notch folks. Thank you all More
by Bob
Employees Worked With
Many
September 21, 2017
Nice! Really nice employees, listened to what I had to say, nice waiting room for service department, coffee, TV and snacks available and service was quick. Really nice employees, listened to what I had to say, nice waiting room for service department, coffee, TV and snacks available and service was quick. Thanks! More
by Nick Silberstein
Employees Worked With
Service department employees
September 12, 2017
Excellent experience I've had great experiences with John Roberts Toyota, with both sales and service. They know customer service and customer retention. I will definitely I've had great experiences with John Roberts Toyota, with both sales and service. They know customer service and customer retention. I will definitely continue to recommend them, as I have been since purchasing our vehicle. More
by Bsholt21
Employees Worked With
Rick Feulner, T Taylor
August 31, 2017
Quick service, in and out. Courteous personnel. Booked service via automated system. In and out in a reasonable time. Found employees to be courteous, knowledgeable and efficient. Would highly rec Booked service via automated system. In and out in a reasonable time. Found employees to be courteous, knowledgeable and efficient. Would highly recommend to anyone. More
by Glenn Darden
Employees Worked With
Steve Cline, and older gentlemen met me when I arrived and I am not sure of his name.
