John Roberts Toyota - Service Center

Service department is a joke Had 2 recalls on my daughters car set up an appointment with Nick for them to be fixed the appointment was 2 weeks out and on a Saturday cause this is Had 2 recalls on my daughters car set up an appointment with Nick for them to be fixed the appointment was 2 weeks out and on a Saturday cause this is my only day off !!!!!! I live 45 min away from this dealer my appointment was at 9 in the morning so we get there at 815 wait in the lounge for 45 min only for them to tell me that my parts are ont in and have not even been ordered !!!!! More

Will not use this service department again With the exception of the supervisor, the service department at this dealership is borderline incompetent and has no sense of customer service skills With the exception of the supervisor, the service department at this dealership is borderline incompetent and has no sense of customer service skills and the primary representative that we dealt with has no business dealing with customers. My wife's Scion had run flat and the tire was completely done. We had it towed to the nearest Toyota dealer because she has an additional warranty through Toyota Financial Services that covers literally everything. John Roberts happened to be that dealer. So we went into the service area and explained the situation only to be referred to a second rep. We explained the situation again and the representative didn't look her up or anything. All he said was "tires aren't covered under our warranties". My wife explained to him that she didn't have the standard warranty but he continued to argue with us that they aren't covered. Another rep stepped in and told us that if we showed them the paperwork, they would handle it. So we went out to the lobby and called the Toyota dealer she purchased the car from who is an hour and a half away and they said they would get the info and call us back. 40 minutes later, no one had come to check in with us or even make an attempt to write up a ticket or start researching what tire we needed so I went to find a manager while we waited to hear back. I spoke to their supervisor who was actually very helpful and after talking to him, he agreed that we should start getting the paperwork together since we can't exactly leave there without a tire anyway. Well while he was writing up the ticket, my wife had a eureka moment and realized there was a copy of the paperwork under the seat. The supervisor and I looked through it and lo and behold, it was covered like we said! If only one of the original reps had humored us, we could have gone out to the car and had that moment 40 minutes sooner. Alas, he handed the ticket and paperwork over to the second rep who had argued with us and he said the tire would be in on Noon the following day (a Friday) but that rentals weren't covered and they couldn't provide us one. Most places would give you a courtesy car but they don't have to. Well the next day, they call to tell us it actually won't be in until Monday but they waited until the afternoon to do so. They still won't offer us a rental even though we now have a need for one after their estimate was wrong. Their solution? Enterprise. Well, it turns out they waited so long to give us the update that Enterprise wasn't open. I'm not sure what was more frustrating; the argument about coverage initially, the fact that we were ignored for 40 minutes, or the fact that they don't have a handle on their supply chain management. More

first of all i am sure this 4.9 rating is bought and paid for. There is no way with the attitude this place has that they would legitimately have this high of a rating. The attitude throughout this co paid for. There is no way with the attitude this place has that they would legitimately have this high of a rating. The attitude throughout this company could not sustain this high of a rating. And we will see if my rating effects this bogus rating. I was lied to my the sales rep for the company. I was told that Toyota had NEVER changed out a Hybrid battery on a Camry. And just a few weeks ago at the Nashville Auto show three of us talked to a Sales Rep for this company and he said the exact same thing. He also stated that the hybrid battery could have individual cells changed out if it ever went bad. All of the above a lie. My car was taken there and they say the hybrid batter needs to be replaced and when I spoke to Travis Taylor he said they had changed out at least 10 Camry Hybrid Batteries at their lot alone. When I told Travis Taylor what was said, he was mean and belittled me. He told me that he could get Toyota to help me with the battery replacement and how much did i think they should pay. I of course said 100 percent. He then became rude and bullying and condescending toward me. He said we can't help you at all then. Okay, why ask me if you don't want to hear the skys the limit answer. Mr Taylor told me that because I called in a complaint to Corporate Toyota that i was being punished and they would not help me at all. This dealership is full of bullies. Probably starts at the top. I do not recommend this lot or for that matter think twice before you purchase a new Toyota. More