John Tapper Automotive

I had decided that it was time for me to buy a new (or used) car & had been looking for over a month now checking out different dealers online. Tapper's was at the top of my list and was my first stop on used) car & had been looking for over a month now checking out different dealers online. Tapper's was at the top of my list and was my first stop on my search for a car. A friend and I walked into the impressive new Tapper store(you have to see this place... it's amazing) and were immediately greeted by sales rep Dave Tapper. He was friendly, personable and incredibly helpful without being the least bit pushy. I described what I was looking for (without being too specific to a manufacturer) and he immediately led me to the Chevy Equinox that would soon be mine! This car was exactly what I was looking for and it was love at first site. I checked out a few other cars, but ended up test driving and then buying a car that I love and that is a perfect fit for me, both personally and financially. From research I had done online, I was worried that it would be a little out of my budget but was pleased to see how well it worked out. While I was there - Dave signed me up for their owner's club, which he explained like a rewards card I use at the grocery store; except, this card already had $$ on it to use towards service & purchasing my next car from them! Everyone we met at Tapper's, from the guy moving the cars around to Marcia (can't remember her last name) in the business office had a smile on their face and looked genuinely happy to be working. It was awesome just getting back from Disney World to find a place with the same feel coming from their employees. I've already recommended Tapper's to one of my best friends and would do the same to anyone who is looking for a top quality vehicle from amazing salespeople in a beautiful, pristine facility. More

I have continued to purchase our fleet vehicles through Tapper for over ten years, and am always very satisfied with friendliness and quality of work I have received, from their Sales, Service, and Body Sh Tapper for over ten years, and am always very satisfied with friendliness and quality of work I have received, from their Sales, Service, and Body Shop staff. I will continue to think of them first when it comes to anything automotive for our company. More

Our family has done business with John Tapper Incorporated for over 15 years. We have recommended this dealership to many of our friends. I am very impressed with the service department and the Incorporated for over 15 years. We have recommended this dealership to many of our friends. I am very impressed with the service department and the care they have taken with our vehicles. If we experience any problems with our vehicles, Bill Tapper has taken care of the problem immediately. We are impressed with the quality of workmanship and the friendliness of the entire staff. Our family will continue to lease vehicles and service the vehicles Tapper Automotive. More

I used to tell people how good service was at Tapper, but I used to tell people how good service was at Tapper, but after my most recent experience I see that things have changed there. recently I experi I used to tell people how good service was at Tapper, but after my most recent experience I see that things have changed there. recently I experienced problems with my '04 Saturn. Since Saturn is now closed I took it to Tappers where we had always taken our Buick. They told me they had a Saturn specialist who would work on it. The problem I had was the car was not starting. I suspected something in the charging system or ignition, but when they finaly got around to looking at the car several days later, I was told that I had a bad starter and "other issues" which would be in excess of 15,000.00 to fix. When I asked about the "other issues" I was first told that I needed to replace the water pump and some gaskets as well as the starter. After a conversation with the tec who worked on the car he told me that he really didn't think the water pump was a problem, but that it would be easy to replace "while they were in there". He did feel however that the starter was my problem. I told them to go ahead and replace the starter, which they did, at a cost of over 600.00 dollars. I thought the price was pretty high, but if it had fixed the problem I would not be writing this. Trouble is, less than two weeks later I have the same problem. My car refused to start and I was broke down 40 miles from home. I opened the trunk and pulled up the flooring in the trunk space to expose the battery compartment and found my battery sitting in 2 to 3 inches of water and the battery cables submerged in this mess. When I called to ask for Tappers to pick up the car and look at it Randy (in the Service Department) put me through to Mister Tapper.Mr. Tapper told me that he was sure that his tec got it right and that the submerged battery cable could not be my problem.(This without seeing the car.) When I asked if his tec had inspected the battery he told me that it was not nessisary as he could get all of the information he needed from "under the hood". I told Mr. Tapper that I thought he should schedule a tow truck to pick up my car and fix what they had failed to fix the first time and he said that all of his trucks were "on the other side of the state". I went back to my car, pulled out the battery , sopped up the water from the batery compartment and dried off the wet cables. I then put the battery back in and it started right up. I now have to find a new mecanic to fix the real problem. It's posible that the starter really was bad, but it seems likely at this point that the wet wiring was a contributing factor if not the whole problem. The fact that Mr. Tapper would not even bring the car in and look at it after carging me over 600.00 dollars to repair this problem less than two weeks before is a real disapointment to me. I don't plan to return there for service or to purchase a car. More

My recent service problems were very efficiently dealt with and corrected. The professionalism from personnel who I dealt with was most certainly appreciated. This is a very excellent dealership with outs with and corrected. The professionalism from personnel who I dealt with was most certainly appreciated. This is a very excellent dealership with outstanding service personnel. I particularly wish to thank service personnel Luke, Bill and Jim Tapper. More

I have purchased my family's most recent 5 vehicles from Justin at John Tapper Automotive, traveling across the State from Novi, MI to Paw Paw since my first experience in 2001. I feel comfortable with wor Justin at John Tapper Automotive, traveling across the State from Novi, MI to Paw Paw since my first experience in 2001. I feel comfortable with working with this dealership due to their customer service and family atmosphere. If problems/questions arise after the purchase, they do their best to assist despite the distance. I especially enjoy their new dealership, which I believe was constructed within the past year or so, something I witnessed when traveling to Chicago last week when stopping by to look at new models. More

I have purchased many vehicles from Tapper Automotive over the past 20 years and have always received great service from the sales person and service department as well as the ownership. I would highly over the past 20 years and have always received great service from the sales person and service department as well as the ownership. I would highly recommend Tapper Automotive for a new vehicle or used vehicle. They will take care of you. James Whelan More

I greatly appreciate the service and value Tapper Automotive has provided me over the years. I now live in Colorado and still buy from Tapper's. The same great core staff that I've befriended over Automotive has provided me over the years. I now live in Colorado and still buy from Tapper's. The same great core staff that I've befriended over the years is always a pleasure to deal with. When I've used their service department the experience was always fantastic, I always felt they had my best interests in mind. I highly recommend Tapper Automotive. More

Recently bought a trailblazer from them. 5th car I've bought from them. Happy with everything about the service and the salesman. I have always felt like they treat you fairly and listen to what you're bought from them. Happy with everything about the service and the salesman. I have always felt like they treat you fairly and listen to what you're saying. Would recommend this dealership to others. More

I have purchased multiple vehicles from Tapper Automotive. While no new vehicle is ever perfect buying from Tapper would not let you know it. They have been outstanding from Sales to service afte Automotive. While no new vehicle is ever perfect buying from Tapper would not let you know it. They have been outstanding from Sales to service after the sale. They have always been very fast to take care of our needs and always follow up to make sure everthing is right and I am happy. I have only had the need to use their body shop a couple of times but I have had the same high quality experience with them also. I am located about 20 Miles from Tapper but they have always been worth the distance and then some. Hal Thomas 2010 Silverado 2500 HD, 2008 Silverado 2500 HD, 2007 GMC Acadia, 2004 GMC 2500HD and a 2000 GMC 2500HD all new over the years from Tapper! More