John Thornton Chevrolet - Service Center

Just went in for my trucks 30,000 mile check-up/oil change Went in to have my 30k check-up on my truck along with an oil change, fuel filter replacement, and a software update recall so I was anticipating a 2- Went in to have my 30k check-up on my truck along with an oil change, fuel filter replacement, and a software update recall so I was anticipating a 2-3 hour appointment when I scheduled it. Ended up getting caught up at my house and showed up about 3 hours late for my appointment. The dealership took zero issue with this and got my info down and took the truck straight into the shop to begin service. The service adviser was very welcoming, professional, and friendly. About 2 hours into my appointment the service adviser came and found me to inform me what had been done and what was remaining and an ETA of when they should be done. He then offered to take me or get me a car so that I could run and go get some food or something to drink or whatever, which I declined, but was a very unexpected offer. Received truck back right at the time he told me it should be done and ran through everything they did. I mentioned a broken trim piece on the trucks consul that im not sure how it had broken, but while trying to fix it I broke it even more. I fully expected this to be an out of pocket expense to fix, but they covered the repair and part no questions asked and with a smile on their face. (I did buy the extended bumper-to-bumper warranty for the truck). That trim piece was not in their stock at the time of my service visit so they had to order the part, and while waiting for the part to arrive I had 2 separate phone calls simply to give me an update on the part order and to make sure I knew they hadn't forgotten about me. Every single employee I passed made a point to say hello, make yourself at home, let us know if you need anything, or some other friendly, welcoming phrase. By far the best service experience I have received from just about any business in quite a long time. (Price is a 4 just because dealership rates are always high no matter what... but nothing against this dealer in particular) More

Maintenance Had an appointment went smoothly. Found that I needed a few filters changes Matt came and asked I said sure work was completed quickly. Thanks Had an appointment went smoothly. Found that I needed a few filters changes Matt came and asked I said sure work was completed quickly. Thanks More

Great customer service!! Quick and thorough!!! I am a VERY satisfied customer!! Thanks John Thornton Chevrolet! I will be bringing my 2019 Chevrolet Impala to you for all of my service needs. VERY satisfied customer!! Thanks John Thornton Chevrolet! I will be bringing my 2019 Chevrolet Impala to you for all of my service needs. More

Excellent Customer Service Very professional and expedient. Considering everything that is going on with the pandemic, customer service is very important. The team displayed gre Very professional and expedient. Considering everything that is going on with the pandemic, customer service is very important. The team displayed great customer service and handled my issue in an expedient manner. Thanks, John Thornton Cheverolet. More

Service and rim repair The work was completed in a timely manner and everyone is always nice. Fred is knowledgable about the inventory of cars, trucks, and SUVs and can alwa The work was completed in a timely manner and everyone is always nice. Fred is knowledgable about the inventory of cars, trucks, and SUVs and can always answer my questions. More

The staff was very professional and efficient on getting me in and out..With all what's going on in the world today I appreciate you all me in and out..With all what's going on in the world today I appreciate you all More

This service experience was awesome. Steven Reid scheduled the appointment to accommodate our schedule and to avoid having to drive our new Vette in the rain. He kept us informed of the status on a scheduled the appointment to accommodate our schedule and to avoid having to drive our new Vette in the rain. He kept us informed of the status on a regular basis and the service was completed ahead of schedule. A loaner car was clean and waiting on our arrival. Molly Dobson and Jarrod Powell made check in and loaner vehicle a pleasure. More

Excellent service, I had all my answers questioned. The recall was explained with the new warranty and I asked about my 4 wheel drive. Good group of guys there. recall was explained with the new warranty and I asked about my 4 wheel drive. Good group of guys there. More

Young Matt was very pleasant. He explained everything that needed to be repaired in detail. He offered suggestions that could save me money. As a Senior citizen, I appreciate him for being patient and that needed to be repaired in detail. He offered suggestions that could save me money. As a Senior citizen, I appreciate him for being patient and understanding with me and especially using my coupons. More