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John Thornton Chevrolet - Service Center

Lithia Springs, GA

4.4
1,522 Reviews

1,522 Reviews of John Thornton Chevrolet - Service Center

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February 20, 2020

Great service and shoot straight, I travel from Cumming because I trust both the sales and service team at John Thornton Chevrolet. They have taken care of my family for years. More

by garyroyal
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill O'Hara
Mar 05, 2020 -

John Thornton Chevrolet responded

Thank you very much.

February 20, 2020

Was taken care of promptly Dealership personnel very helpful. Repair work done promptly. Loaner car was very clean and personnel handled it promptly. Was pleased with everythin More

by JKA543
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly King
Mar 05, 2020 -

John Thornton Chevrolet responded

We're happy to hear you had such a great experience with us! Thank you.

February 20, 2020

Always a pleasant experience with car service I love getting my car service at John Thornton. They are organized with or without an appointment, and they don't try to get you to fix a lot of thin More

by rita.mckenzie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Conyers
Mar 05, 2020 -

John Thornton Chevrolet responded

Your words mean a lot to us. Thank you!!!

February 19, 2020

service appointment I was there 2 hours for my appointment, this is makes me think about going elsewhere when it comes time for the next service. Not very happy More

by ALLEN9346
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Cuquejo
Mar 05, 2020 -

John Thornton Chevrolet responded

Sorry on the delay. I really appreciate your feedback. I will forward this to our service manager immediately. With our great local reputation in service, we are servicing more customers, especially in the morning. We do want to continue good quality service but not rush the process to where you are not satisfied.

February 18, 2020

Second rating for same problem. I gave 80% by mistake for my first rating when I meant to give 100%. Both visits meant to be 5 stars. Each time, my service rep was top notch More

by RAYNHAL
Recommend Dealer
Yes
Employees Worked With
Robert
Mar 05, 2020 -

John Thornton Chevrolet responded

Thank you for your feedback

February 18, 2020

Great customer service was provided to my daughter when she brought her car in to be serviced. They clearly explained the service that was needed in the future based on the miles on the car. More

by warrkesha
Recommend Dealer
Yes
Employees Worked With
Matt Conyers
Mar 05, 2020 -

John Thornton Chevrolet responded

Thank you

February 18, 2020

I always receive good service here. They are always welcoming and I receive service with a smile. Very knowledgeable and the prices are reasonable. Great place to bring your car More

by ERICKAHARVEY70
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2020 -

John Thornton Chevrolet responded

We appreciate your feedback.

February 17, 2020

Great customer service and they got my truck fixed quickly. Also was friendly and explained what was getting done to my truck. My truck is working great now More

by Bkman82
Recommend Dealer
Yes
Employees Worked With
Steve Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly King, Matt Conyers
Mar 05, 2020 -

John Thornton Chevrolet responded

Thank you

February 17, 2020

Very Dependable We have used Thornton Chevrolet for many years. We have and will continue to depend on them. From the person sitting up the appointment, to Reginal More

by ltrice97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reginald Widener
Mar 05, 2020 -

John Thornton Chevrolet responded

We're happy to hear you had such a positive experience with our team! We look forward to your next visit!

February 16, 2020

I only want my car services here because they are quick, friendly, and accurate!!! Great Job and it’s always a pleasure to see Steve!!! More

by prettykelz
Recommend Dealer
Yes
Employees Worked With
Matt Conyers
Mar 05, 2020 -

John Thornton Chevrolet responded

We appreciate you.

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