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John Thornton Chevrolet - Service Center
Lithia Springs, GA
1,531 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,531 Reviews of John Thornton Chevrolet - Service Center
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March 02, 2020
Great service efficient I! brought my car for oil change,the Team at John Thornton so Proactive,they noted my Malibu needed Recall fixed it!! change,the Team at John Thornton so Proactive,they noted my Malibu needed Recall fixed it!! More
by JOYCEEVANS2008
Verified CustomerEmployees Worked With
February 28, 2020
He was very knowledgeable. And explained everything to me in a way I could understand. Thank you, I will be returning for more services soon. in a way I could understand. Thank you, I will be returning for more services soon. More
by denisesmith90
Employees Worked With
Reginald Widener
February 28, 2020
Thank You as always! Tim you really go above and beyond for your customers. My wife and I both appreciate the genuine concern you have. You made an emergency situation a Tim you really go above and beyond for your customers. My wife and I both appreciate the genuine concern you have. You made an emergency situation a lot easier with just doing a little bit extra. I don't even know it was extra until I had to deal with another service tech who answers to all my questions were no and/or you should do that yourself. So again thank you Tim for your outstanding customer service. The Adams' More
by elainejohnson01
Employees Worked With
February 27, 2020
The service department has treated me with respect and serviced my truck as they told me. Still not happy with the ride, road noise in right rear door, drivers seat (very disappointing) and the hoods abil serviced my truck as they told me. Still not happy with the ride, road noise in right rear door, drivers seat (very disappointing) and the hoods ability to hold water. Johnny Freeman More
by jjf4554
Employees Worked With
Matt Conyers
February 26, 2020
Great experience! The wait was short and everything was done right. I would recommend Thornton Chevrolet to any of my friends who need a good service center. Good exp The wait was short and everything was done right. I would recommend Thornton Chevrolet to any of my friends who need a good service center. Good experience! More
by BARBDW
Employees Worked With
February 26, 2020
Extra Key Fob We recently purchased a used suburban and it came with one key fob. I asked for them to order an extra one and I would pay for it. When the key fob c We recently purchased a used suburban and it came with one key fob. I asked for them to order an extra one and I would pay for it. When the key fob came in we were not notified. Only after I asked did I know that it had came in. I set up an appointment with the sales rep and he acknowledged. When my wife showed up the key had not been cut for the key fob. She was told it would only take 30 minutes and then she would be on her way. Did I mention she had our three year old and our six month old. Key word "made an appointment". Anyways after about an hour and a half in the key was cut. Then it has to be programmed. After another hour and a half it was ready to go. Same deal when we purchased the car. We agreed to a price and told the sales rep when we would be there that afternoon to pick the car up. I would have thought the paper work would have been prepared but it wasn't. We sat there for over an hour and watched our rep fill out all the documentation. I typically don't leave negative reviews but come on man. Anyone that has young children can understand my frustration. Nice used car at a good price with a nice rep but be prepared to spend some time at the dealership. More
by nmorrow0
Employees Worked With
February 24, 2020
Jarrod Powell always takes care of my Service needs in a timely manner and is Great at relaying information on your vehicle for current and future service needs. Great Job Jarrod! timely manner and is Great at relaying information on your vehicle for current and future service needs. Great Job Jarrod! More
by RHAYES6
Employees Worked With
February 21, 2020
Great care and service first! I thoroughly enjoyed my experience at Thornton Road. The professional care and thoroughness with the service was awesome! I enjoy a great customer ser I thoroughly enjoyed my experience at Thornton Road. The professional care and thoroughness with the service was awesome! I enjoy a great customer service experience. The added touch was that it was raining and the service was top notch and I had my door opened for me and just genuine care. I appreciate that! Unfortunately, I don't remember the names, but it is the service man who helped me throughout my service who was awesome and the man who opened the door for me. Thank you! More
by SCLERK2002
Employees Worked With
unsure
February 20, 2020
My truck needed some service and their service department was excellent they got right on it and repaired the vehicle within one business day and even gave me a loaner vehicle . was excellent they got right on it and repaired the vehicle within one business day and even gave me a loaner vehicle . More
by markstoelzle
Employees Worked With
T M Sinclair, Vance Robinson
February 20, 2020
Great service and shoot straight, I travel from Cumming because I trust both the sales and service team at John Thornton Chevrolet. They have taken care of my family for years. because I trust both the sales and service team at John Thornton Chevrolet. They have taken care of my family for years. More
by garyroyal
