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John Thornton Chevrolet - Service Center

Lithia Springs, GA

4.4
1,542 Reviews

1,542 Reviews of John Thornton Chevrolet - Service Center

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December 16, 2020

Great experience. Bryon remembered me after 9 years took care of the problem right away. Looking forward to our continued work relationship. I am enjoying being a Chevy owner again. More

by David.hotaling
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

John Thornton Chevrolet responded

Thanks for your input.

December 15, 2020

Great service I will always use you all for all my maintenance needs and sales thanks for being awesome merry Christmas and happy New Years More

by SHUNDALYNNCRISTLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strickland
December 15, 2020

FANTASTIC AS ALWAYS! NEVER HAVE A BAD THING TO SAY....ALWAYS PLEASED! BRYON HAS ALWAYS BEEN ABLE TO GET ME IN AND HAVE THINGS FIXED. THANKS TO ALL More

by GAIL_FRED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2020

Always pleased with the service and personal attention I receive when I take my vehicle to Thornton Chevrolet for service. They have all of the history of my truck and don’t try to try to sell not needed p More

by BFM0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2020

Fast and always a good job done all ways courtesy and polite to the customer real no what there talking about when asked what the problem is More

by SMCCRACKEN420
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reginald Widener
December 14, 2020

Bad service department! I bought a car from John Thornton Chevrolet because family members recommended them and their service department. Apparently a very bad decision. More

by bth2129
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryon Steinke
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2020

I stopped by your service center because my tires seemed to be going flat - I had to put in air twice in the past week or so. Your service agent was polite and professional. You told me that my tires were f More

by fram60
Recommend Dealer
No
Employees Worked With
Matthew Strickland
Dec 18, 2020 -

John Thornton Chevrolet responded

We appreciate your input. Sorry on this. Please let our service department know so we can look into this. We want your completely satisfied.

December 11, 2020

As always Reggie Widener in the service department went above and beyond in order to make sure that my service needs on my vehicle were met. He has always given me A++ service anytime I have called him. More

by freddieh0
Recommend Dealer
Yes
Employees Worked With
Reginald Widener
December 11, 2020

The service was great. I had some concerns about the employees in the waiting area/ showroom didn't wear masks and that made me uneasy being there. Maybe you might want to rethink that. WEAR MASKS!!! More

by LJW49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strickland
December 10, 2020

Brought my 2020 Camaro in for its first (complimentary) serving. Everything was handled efficiently, with no surprises, just as I've come to expect from my years as a John Thornton Chevrolet customer. More

by JBR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jermald Passmore
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