John Thornton Chevrolet - Service Center

Gave back my truck with faulty brakes. This is after I had my tires replaced at a Goodyear tire store and the mechanic who drove my truck and replaced the tires checked and told me that my brakes where no had my tires replaced at a Goodyear tire store and the mechanic who drove my truck and replaced the tires checked and told me that my brakes where not getting correct pressure. I had a recall scheduled at Thornton Chevrolet and requested a service inspection. The mechanic drove my truck did the break recall and the inspection and came back saying my truck was fine. Now I know I didn't ask for a breaks inspection but after calling in to the dealership and asking why didn't they didnt say anything about my breaks not having any pressure, she said that I didn't pay for that service, "information ". I'm disappointed that in order to get that information from the company that wishes me to be a repeating customer I basically would have to pay for it, when a tire mechanic told me for free. This let a bad taste in my mouth. BREAKS! To me thats like a bartender giving keys to somebody he knows is over his or her limit. I cant believe that GM is that hard up for money. More

Matt was great and very responsive . He helped me with all my questions and and a great attitude. Was able to get my car finished in one day ! all my questions and and a great attitude. Was able to get my car finished in one day ! More

Experience was satisfactory. The recommended parts to be replaced were pricey but the recommendation was welcomed. The waiting area was accommodating and reflected recent concerns about preventing the sprea replaced were pricey but the recommendation was welcomed. The waiting area was accommodating and reflected recent concerns about preventing the spread of the virus. More

We've been customer of Thornton Chevrolet (Sales and Services) going on 20 years. There is a reason why we have not patronized another Dealership in Metro Atlanta. We have always received professional, Services) going on 20 years. There is a reason why we have not patronized another Dealership in Metro Atlanta. We have always received professional, friendly, and courteous service. To show appreciation for our business Thornton Chevrolet sponsored an ad (2) in the Lithia Springs High School year book for my daughter when she was a cheerleader there from 2008-2011. Some of the management team has change since then but, the quality service remains the same. More

I'm satisfied with the work I feel like I can trust John Thornton Chevrolet to take care of my vehicle and do honest work Thornton Chevrolet to take care of my vehicle and do honest work More

John Thornton Chevy is an excellent dealership. I've bought a few cars from them and take them there for service. The people are very friendly and helpful bought a few cars from them and take them there for service. The people are very friendly and helpful More

Great customer service and staff is always polite. The scheduling was easy enough to call and make. The appointment itself took a while but always quality work. scheduling was easy enough to call and make. The appointment itself took a while but always quality work. More

Matthew was very professional and courteous. Thank you for catching a problem with my battery before it became an issue. The techs did a great job as well. for catching a problem with my battery before it became an issue. The techs did a great job as well. More

Great experience! Matthew was friendly, knowledgeable, and efficient. He was able to get me in and out quickly while keeping me informed of the process. Thanks! and efficient. He was able to get me in and out quickly while keeping me informed of the process. Thanks! More

My 1st time visiting for service, not simply to buy parts was awesome! The service staff was friendly & welcoming. I'll definitely be back for service! was awesome! The service staff was friendly & welcoming. I'll definitely be back for service! More