Johnson Auto Plaza, Inc.

EXCELLENT customer experience! I have to say this was the easiest and fastest auto purchase i've ever experienced. Rich and his team are great to work with! I will definitely be I have to say this was the easiest and fastest auto purchase i've ever experienced. Rich and his team are great to work with! I will definitely be back! The wife was thrilled! More

Excellent! Saul is great! Johnson’s is a wonderful dealership. I will recommend to all. I recently bought my second car from them. Excellent service and very hel Saul is great! Johnson’s is a wonderful dealership. I will recommend to all. I recently bought my second car from them. Excellent service and very helpful.. More

BAD CUSTOMER SERIVCE EXPERIENCE I came in on May 3rd and leased a new vehicle. The reason I came back to Johnson Auto Plaza is because of Jacob Boltz. My experience has been very pos I came in on May 3rd and leased a new vehicle. The reason I came back to Johnson Auto Plaza is because of Jacob Boltz. My experience has been very positive until I had to deal with the service desk. My brand new Dodge had some issue with engaging to drive so Jacob asked me to bring it in. Jake was the service person I was told to go see. I proceeded to tell Jake my issue and did so in a normal tone of a concerned new car owner. I told him that I hoped this could be fixed because I could not take a home a NEW LEASED vehicle that continued to have this issue. He proceeded to tell me, “well, if we do not know what’s wrong with it, we can’t fix it.” He did this multiple times as a way to field my questions. Now, his tone was condescending and he acted like I was a bother. This was very unprofessional….. I called Jacob and Jonny Jarabek (my assigned sales rep, he was great) and let them know my issue. I am sure Jake was informed of my discontent. Brian, another service rep, called me and became my service tech. He did a great job of keeping me informed about the truck and was genuinely concerned. Now, when it came time to pick up my truck, Jake decided to continue his unprofessional-ism. As I approached the service desk, I actually had to ask Jake if I could speak to Brian. He said Brian is right there. As I was talking to Brian, Brian said, “I am sorry about the long message I left and I probably mumbled.” I said NO worries. That’s is when Mr. King chimed in and said “yea and he had to be nice, “ while laughing like an idiot. Another shot and last word. I do not believe that the service reps are trained or allowed to talk to customers like that. Let's hope not. It sounds like Jake is accustomed to acting like he pleases as tolerance builds bad behaviors. So someone tolerates is sub-par attitude and his attitude actually reflects on his supervisors. That means Johnson's Auto Management. I would not come back to get service but I have to as my other lease with you (I have two leases with them now) has the service plan. I really liked the sales and finance team but people like Mr. King makes Johnson Auto Plaza just another dealership with below average employees. Again, I AM A RETURNING CUSTOMER. I LEASED JEEP THROUGH YOU LAST YEAR. I could have easily laid into Jake in front of other clients but chose to stay professional. Jake needs to be moved to washing cars not talking to clients that want to become faithful customers. I found a number of bad ratings on various media sites all from services and bad attitudes. Mr. Johnson, if you want to run commercials that say “where first time buyers become lifetime customers”, management needs to ensure that all employees do not have bad attitudes that can taint that message. Have a great day Johnson Auto Plaza…………… More

Thorough, Quick, Painless Experience I already knew what we were looking for and sent it over to Chris. He found the exact right vehicle for me in roughly 10 minutes. I asked him to draw I already knew what we were looking for and sent it over to Chris. He found the exact right vehicle for me in roughly 10 minutes. I asked him to draw up the paperwork and went in the next day and signed on the dotted line, got an intro to our new Jeep Rubicon and drove away delighted! More

Sales was good Service not so much We purchased a pre certified Jeep Wrangler sport unlimited less than a month ago from Diego. He was a great person to deal with and did what he said. We purchased a pre certified Jeep Wrangler sport unlimited less than a month ago from Diego. He was a great person to deal with and did what he said. After a week we started having a abs/traction light coming on when we put into reverse. Also the fender was loose and a clip on door sill was missing and a crack thatbwas attempted to be repaired bu service continued to crack. so we made appt with Derin in service they was busy and took a week and half to get into shop. when i got there for appt it was ridiculously unorganized. After checking in and waiting an hour finally got my loaner from sales dept. and was on my way. Never heard back from service for 2 days after leaving several messages. finally got word (from my salesman) that they was still checking it. And after 3 days finally got a text from service they had to order parts. Went to pick up veh and windshield was replaced by sales the speed sensor and clips replaced. the clip was wrong size and they wanted to charge 25.00 to pop in. the fender is still loose. and car was muddy from their lot but they dont wash because they are on well water per Derin. I never once felt like i was a Valued Customer. i will never use this service dept again. Bad experience with Derin in Service. I do recommend Deigo in Sales for great job. More

Happy trucker Had great experience at Johnson auto plaza buying my new Chevy Silverado z71 trail boss. Angie, my sales person was very knowledgeable about this truc Had great experience at Johnson auto plaza buying my new Chevy Silverado z71 trail boss. Angie, my sales person was very knowledgeable about this truck and set it all up telling me everything I needed to know. Leaving with a full tank of gas, I was on my way to enjoying one fine truck. More

Vehicle purchase Fantastic experience!! Rich and Chris of the "Net Team" were awesome found the vehicle I wanted and handled all paperwork very efficiently! Would hig Fantastic experience!! Rich and Chris of the "Net Team" were awesome found the vehicle I wanted and handled all paperwork very efficiently! Would highly recommend this dealership over Autonation or Larry H. Miller!! Great job!! More

Used Challenger Great deal easy purchase, Chris in internet sales was great. In and out in 30 minutes. Car was cleaned and ready when we arrived. Paperwork was ready Great deal easy purchase, Chris in internet sales was great. In and out in 30 minutes. Car was cleaned and ready when we arrived. Paperwork was ready and no surprises More

Best experience ever! By far the best car buying experience I have ever had! All details upfront, no surprises & I felt valued & listened to the entire time. Rich was super By far the best car buying experience I have ever had! All details upfront, no surprises & I felt valued & listened to the entire time. Rich was super responsive to questions before I even met him. We will be back for any vehicle need in the future. More

Great Staff!! We have purchased several vehicals while working with Angie Earle! As she always is, she was fantastic to work with this time as well. So great to w We have purchased several vehicals while working with Angie Earle! As she always is, she was fantastic to work with this time as well. So great to work with when we bought a Buick SUV for my wife, we took our son over to buy a car for him just two days later. We will be back! More