I came in on May 3rd and leased a new vehicle. The reason I came back to Johnson Auto Plaza is because of Jacob Boltz. My experience has been very positive until I had to deal with the service desk. My brand new Dodge had some issue with engaging to drive so Jacob asked me to bring it in. Jake was the service person I was told to go see. I proceeded to tell Jake my issue and did so in a normal tone of a concerned new car owner. I told him that I hoped this could be fixed because I could not take a home a NEW LEASED vehicle that continued to have this issue. He proceeded to tell me, “well, if we do not know what’s wrong with it, we can’t fix it.” He did this multiple times as a way to field my questions. Now, his tone was condescending and he acted like I was a bother. This was very unprofessional…..
I called Jacob and Jonny Jarabek (my assigned sales rep, he was great) and let them know my issue. I am sure Jake was informed of my discontent. Brian, another service rep, called me and became my service tech. He did a great job of keeping me informed about the truck and was genuinely concerned. Now, when it came time to pick up my truck, Jake decided to continue his unprofessional-ism. As I approached the service desk, I actually had to ask Jake if I could speak to Brian. He said Brian is right there. As I was talking to Brian, Brian said, “I am sorry about the long message I left and I probably mumbled.” I said NO worries. That’s is when Mr. King chimed in and said “yea and he had to be nice, “ while laughing like an idiot. Another shot and last word.
I do not believe that the service reps are trained or allowed to talk to customers like that. Let's hope not. It sounds like Jake is accustomed to acting like he pleases as tolerance builds bad behaviors. So someone tolerates is sub-par attitude and his attitude actually reflects on his supervisors. That means Johnson's Auto Management.
I would not come back to get service but I have to as my other lease with you (I have two leases with them now) has the service plan. I really liked the sales and finance team but people like Mr. King makes Johnson Auto Plaza just another dealership with below average employees. Again, I AM A RETURNING CUSTOMER. I LEASED JEEP THROUGH YOU LAST YEAR.
I could have easily laid into Jake in front of other clients but chose to stay professional. Jake needs to be moved to washing cars not talking to clients that want to become faithful customers. I found a number of bad ratings on various media sites all from services and bad attitudes.
Mr. Johnson, if you want to run commercials that say “where first time buyers become lifetime customers”, management needs to ensure that all employees do not have bad attitudes that can taint that message.
Have a great day Johnson Auto Plaza……………