Johnson City Honda

On March 31, 2024 we started our used car search after our 2008 Rogue got a terminal diagnosis. We went to Johnson City Mazda first and it was not a great experience. So, we crossed the road and went to our 2008 Rogue got a terminal diagnosis. We went to Johnson City Mazda first and it was not a great experience. So, we crossed the road and went to Johnson City Honda. It had 4.5 out of 5 stars on Google and 4.9 out of 5 stars on DealerRater.com. What could go wrong? We met Jose’ and checked out a used 2020 HR-V. We really liked it. Jose’ was great as was his sales manager, Mike. We couldn’t come to an agreement and they were straightforward about it all. No problem. We understood. We left the dealership having exchanged contact information and them saying they’d be in contact. I asked them not to contact us unless they had a car for us to look at. The dealership honored that request. I kept looking for vehicles, but was so impressed with our initial treatment that I was pretty set on buying from Johnson City Honda. On Monday, April 8, I saw a 2014 CR-V on their web site with 48k on it. We hadn’t tried a CR-V, but I was interested so we ran over there. Jose’ was out so we saw his sales colleague, Traven. Traven was very helpful, and we were pretty pleased. We really liked this car, too, and the price was more in line with what we were looking at. Traven allowed me to take the car to my mechanic because while it needed to be detailed, the required maintenance had already been completed. My mechanic put it up on his lift and was alarmed when there was a long “slick” of transmission fluid down the undercarriage. He told me not to buy the vehicle unless this was taken care of (plus there was significant rust on a couple of spots and in his opinion the rotors had been turned pretty crudely). I went back to the dealership and let Traven know about the leak and other items. He was visibly shocked and went to talk with his sales manager that day, Ken. He came back with an answer from Ken. We needed to take the car “as is” with the leak because they had already put too much money in it. I was incredulous and got pretty bothered. Traven went the extra mile and talked to his service manager, Carlos, who said the leak would be covered under warranty. xxxxxxto Carlos. Thumbs down to Ken. On Tuesday, April 9, the leak was taken care of and the car was detailed. Traven and Carlos communicated regularly and all was ok. Today, April 10, I went back to Johnson City Honda to get the car for my mechanic to confirm the transmission issue had actually been addressed. In the meantime, Jose’ checked with the service manager, Carlos as to what the actual problem had been. Come to find out that it was just transmission fluid from when they had serviced the transmission, but had never cleaned off the underside of the car…sloppy; shoddy. My mechanic confirmed this. OK, things happen. I then started to leave my mechanic’s shop when I looked in the rear-view mirror and saw a paint scrape just under the window of the left passenger door. That scrape wasn’t there on Monday, but it was today. I asked my mechanic to look at the ¾” by 10” scrape, and he said it looked like the detail guy had gotten too enthusiastic with the pressure washer. He said the paint would peel back from that damage and the door would need to be replaced at a cost of maybe $1,000. I took the car back to Johnson City Honda and pointed out the issue to Jose’. He agreed that the detail guy had indeed screwed up, but I’m doubtful he would have said anything about it if I hadn’t brought it up (buyer beware, I guess). He went to his sales manager Mike (the good one, not Ken). Unfortunately for us, Mike’s answer about the scrape was the same as Ken’s about the transmission fluid. If you want the car, you have to take it “as is”. I couldn’t believe it. Johnson City Honda damaged the car between the time we made our initial deal and when I went back to get it checked by my mechanic again, and we were told we needed to buy it “as is”. BAD. BEWARE. More

Upon arrival, the service was provided in a timely manner. Service Department employee was very pleasant. manner. Service Department employee was very pleasant. More

Very pleased with the service visit. Everyone was very helpful and professional. Mike Holtsclaw was the service advisor who helped me and was great as were all the staff. Waited for Everyone was very helpful and professional. Mike Holtsclaw was the service advisor who helped me and was great as were all the staff. Waited for my car at the dealership and was very pleasantly surprised at how quickly my vehicle was ready. A+++ More

I had a wonderful experience! I am so thankful for the kindness and quickness of the Honda team! I am so thankful for the kindness and quickness of the Honda team! More

Recommended service done to my 2009 Civic today. Completed quickly and for less than estimated. Very pleased with the service. Completed quickly and for less than estimated. Very pleased with the service. More

I have had a great experience with this dealership and service department so far. I have bought a vehicle here and had service done here. service department so far. I have bought a vehicle here and had service done here. More

I am really pleased overall. we are a nonprofit organization, and we received great service. Jonathon was very friendly, he was very thorough. He returned my calls promptly and g we are a nonprofit organization, and we received great service. Jonathon was very friendly, he was very thorough. He returned my calls promptly and gave a detailed description of the service they would check for, as well as calling me back to confirm to start with the repair or not. he also checked over our company's vehicle warranty, (even though it was purchased at Toyota) to assist us with the best service we should have. we truly appreciate it this as a nonprofit organization. More

I had service done on my vehicle. They are very helpful with excellent service without making an appointment. Thank You, I appreciate you all. They are very helpful with excellent service without making an appointment. Thank You, I appreciate you all. More

Had regular service on my Civic Hybrid. Excellent service as always. Honda has kept this car running like a top for the past 15 years. Excellent service as always. Honda has kept this car running like a top for the past 15 years. More

Service reps are all vary nice and helpful. Parts department has always been willing to explain what things they have and can get and the price. Work was done on my vehicle in a timely manner Parts department has always been willing to explain what things they have and can get and the price. Work was done on my vehicle in a timely manner. More