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Johnson Ford

New Richmond, WI

Overview
Reviews
4.7
151 Reviews
Call Dealership (715) 246-3673

1400 WI-64

New Richmond, WI

54017

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Showing 151 reviews

October 17, 2026

Bought our 4th vehicle from Johnson Ford. The service and commitment to finding the right vehicle for us is always amazing More

by cwrs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexyss , Landon
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Oct 19, 2026 -

Johnson Ford responded

Thank you so much for your continued trust in Johnson Ford! We truly appreciate your loyalty and are thrilled to have helped you find your 4th vehicle with us. Your support means the world to our team, and we look forward to serving you for many years to come! 😊 Robert Vizenor General Manager

October 01, 2026

We bought a new to us vehicle here and the sale went so smooth. We decided this would be our go to dealer For service due to unreliable dealer closer. More

by Rnysven2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry K, Ryan F
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Oct 01, 2026 -

Johnson Ford responded

Thank you for your kind review! We’re so glad to hear that your vehicle purchase went smoothly and that you’ve chosen us as your go-to dealership for service as well. We truly appreciate your trust and look forward to taking great care of you and your vehicle for years to come. Congratulations on your new-to-you vehicle! Robert Vizenor General Manager

September 26, 2026

Johnson Ford was a very easy dealership to work with. They made us comfortable and at ease during the buying process. Our sales person Joe Hansen was truly amazing and patient with us as we went through More

by lipkeace
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hansen
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Oct 01, 2026 -

Johnson Ford responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a comfortable and positive experience at Johnson Ford. We’ll be sure to share your compliments with Joe—he’ll be happy to know that his patience, knowledge, and dedication made your car-buying experience a great one. Congratulations on your new vehicle and thank you for choosing Johnson Ford! Robert Vizenor General Manager

September 22, 2026

$131 for oil change/rotation is beyond ridiculous. $90 in eau claire. No 0w20 on the" gun" when most cars use that now for fuel efficiency. Said vehicle passed inspection when drivers side tail lig More

by johnsteinke56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont know
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Sep 23, 2026 -

Johnson Ford responded

Thanks for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations or ours. We understand your concerns regarding the oil change and rotation pricing. Currently our works Oil Change standard price is $85.00 plus tax. The fuel additive is an additional $25.00. Please accept my apologies that this wasn't explained properly, during your initial drop off with Blake. I have refunded $25.00 to your Ford Pass Account to show our appreciation for bringing this to my attention. We’ll review these concerns with our team to make sure we’re addressing this appropriately going forward. I do appreciate you recognizing that our service was completed quickly, and we hope you’ll give us another opportunity to provide a better experience. Robert Vizenor General Manager

September 07, 2026

Geat service in buying our new car, staff was extremely helpful and answered all of our questions. More

by joanhawk.jc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Hartke
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Sep 08, 2026 -

Johnson Ford responded

Thank you so much for the wonderful 5-star review! We’re thrilled to hear that you had a great experience purchasing your new car. Our team truly appreciates your kind words and is glad we could answer all your questions and make the process helpful and enjoyable. Congratulations on your new vehicle, and we hope you enjoy every mile! We look forward to seeing you again in the future.

September 06, 2026

I had my expedition serviced last year for the AC not working. They “fixed” it and the AC went out again after 15000 miles. I brought it back in and they recharged it and billed me again. So $2000 in one More

by esmeyers326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt?
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Sep 08, 2026 -

Johnson Ford responded

Thank you for taking the time to speak with Tom our Service Manager today. I understand your frustration regarding the AC concerns with your Expedition, especially after having the vehicle serviced previously and then experiencing the issue again. I appreciate you bringing your concern to our attention, we value your business and want to make sure we handle this fairly and professionally.

September 04, 2026

I've been taking my Ford Focus to New Richmond Ford for a number of years & have been very pleased with the service work I've received. The service reps are very respectful, very knowledgeable, very pleasan More

by Mari Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Sep 08, 2026 -

Johnson Ford responded

Thank you so much, Mari Jo, for your wonderful review and for trusting New Richmond Ford with your Ford Focus over the years! We truly appreciate your continued loyalty and are so happy to hear that our service team has consistently provided you with respectful, knowledgeable, and compassionate care. It means a lot to us to know that our team has been able to make your visits easier and more comfortable. We’re grateful to have you as part of the New Richmond Ford family and look forward to taking great care of you and your Focus for many years to come!

September 04, 2026

Great job and timely. Clean. They great with a smile and are ready for you. More

by eschmidt58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep
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Sep 04, 2026 -

Johnson Ford responded

Thank you! We really appreciate the kind feedback. I’m glad everything was clean, timely, and welcoming. 😊

September 03, 2026

They really went above and beyond! They fixed all open recalls without asking! Thank you! More

by beltz.kara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake and service-tech
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Sep 04, 2026 -

Johnson Ford responded

Thank you so much for sharing this! We’re thrilled to hear that our team went above and beyond for you. We truly appreciate your kind words and are glad we could take care of everything for you!

September 02, 2026

They were very straightforward, clear communication, and willing to go get the truck from another dealer! Some dealers only wanted to sell what was on their lot. I’d buy from them again! Great pricin More

by Brlorence2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis
Print
Sep 02, 2026 -

Johnson Ford responded

Thank you so much for the 5-star review! We truly appreciate your kind words and are glad we could make the process straightforward and easy for you. We’re always happy to go the extra mile to find the right truck for our customers. It was a pleasure working with you, and we look forward to helping you again in the future!

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