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Johnson Ford

New Richmond, WI

Overview
Reviews
4.7
134 Reviews
Call Dealership (715) 246-3673

1400 WI-64

New Richmond, WI

54017

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Showing 134 reviews

June 04, 2026

Johnson Ford is who my family trusts with all our automotive needs. Service is honest and friendly. Always satisfied when I leave. More

by snog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Fernholz
Report | Print
Jun 05, 2026 -

Johnson Ford responded

Thank you for your wonderful review! We're grateful for your family's trust and are happy to hear you've consistently had positive experiences with our honest and friendly team. We look forward to seeing you again!

June 03, 2026

Everyone at the dealership was very helpful and attentive. Very pleasant experience and I’m happy with our purchase so far. More

by Eljasperson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby
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Jun 03, 2026 -

Johnson Ford responded

Thank you for your kind words! We're delighted to hear that our team was helpful and attentive throughout your experience. It means a lot to us that you had a pleasant visit and are happy with your purchase. We appreciate your trust in us and look forward to serving you again in the future. Enjoy your new vehicle!

June 01, 2026

Tooknin for a recall. Was told take an hour took 10 mins. I asked to look at tailgate cant use it at Ll falls on my head and wont lock at all. They said be 200 charge More

by stackchristina54
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remmeber
Report | Print
Jun 01, 2026 -

Johnson Ford responded

Thank you for your feedback. We're glad we were able to complete your recall service quickly, but we're sorry to hear you're frustrated with the tailgate issue. The recall work was covered by the manufacturer; however, the tailgate concern requires separate diagnosis and repair, which is why an estimate was provided. We understand that wasn't the answer you were hoping for, especially given the inconvenience of not being able to safely use your tailgate. We'd be happy to review your concerns further and discuss possible options. Please contact us at your convenience and ask for our service manager. Thank you for bringing this to our attention.

May 22, 2026

Always reliable and friendly service. Easy to get needed appointments and always easy to work with. More

by jnladouc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Fernholz
Report | Print
May 22, 2026 -

Johnson Ford responded

Thank you! We’re happy to hear scheduling has been easy and that you’ve had a great experience working with us. We appreciate your support!

May 12, 2026

I’ve always tried to give businesses the benefit of the doubt, but my recent experiences at Johnson Ford in New Richmond have been frustrating. After a routine oil change, my truck was brought back out More

by Jacob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
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May 09, 2026

A lot of miscommunication with customers and drivers/picking up vehicles for service. Also be sure to check your vehicle after service; big things were missed in our experience. As an apology; t More

by Ford Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
Report | Print
May 11, 2026 -

Johnson Ford responded

Thank you for your feedback. We sincerely apologize for the miscommunication and for the issues that were missed during your service visit. We understand how frustrating that experience must have been, especially when you trusted us with your vehicle. We also apologize if our response came across as dismissive in any way. That was certainly not our intention. Your concerns are important to us, and we take feedback like this seriously as we work to improve communication and attention to detail throughout our service process. Tom our Service Manager will be reaching to discuss further.

May 05, 2026

I went back to them for service. I ussually go to a local mechanic for things like oil changes. So I feel I was treated fairly More

by barmav
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
May 05, 2026 -

Johnson Ford responded

Thank you for coming back to us for service! We really appreciate your trust, especially since you usually go to a local mechanic. We're glad you felt treated fairly and had a good experience. We look forward to helping you again in the future!

April 20, 2026

The service manager was very pleasant and helpful. They got my truck in for service in short notice and did everything asked. More

by glenn.seyfert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure
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Apr 21, 2026 -

Johnson Ford responded

Hi Glenn, thank you for your kind words! We’re glad our service manager Tom could take care of your truck on short notice and make the process smooth for you. We appreciate your business and look forward to helping you again in the future!

April 20, 2026

Did good work, seemed like the driver that picked up my truck was a little hard on it leaving my driveway More

by Brinkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Apr 21, 2026 -

Johnson Ford responded

Thank you for the feedback—we really appreciate you taking the time to share your experience. We're glad to hear you were satisfied with the overall work. We do apologize for your concern about the driver’s handling of your truck when leaving your driveway. That’s not the level of care we aim to provide, and we’ll be sure to address this with our team to prevent it from happening in the future. Thanks again for your business—we appreciate the opportunity to serve you.

April 17, 2026

The purchase of my F250 at Johnson Ford was a great experience. Alexyss White was probably one of the best auto sales person I ever worked with. During the process she kept informed regularly about the More

by dlbehnke7231
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexyss White
Report | Print
Apr 20, 2026 -

Johnson Ford responded

Thank you for taking the time to share your experience! We’re thrilled to hear that your F-250 purchase went so smoothly and that you had such a positive experience with Alexyss. Keeping our customers informed throughout the process is something we truly value, and we’re glad she delivered on that. We appreciate your business and hope you’re enjoying your new truck. If there’s ever anything else we can assist you with, please don’t hesitate to reach out!

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