Johnson Ford

2017 Ford Escape I am thankful to have a new car with the right choice. Just got it yesterday. I was pleased with all the help Ted has gave to me. I feel safe and comf I am thankful to have a new car with the right choice. Just got it yesterday. I was pleased with all the help Ted has gave to me. I feel safe and comfortable driving it! Definitely one of the best cars I ever owned! More

Bought an Excape Appreciated the no-nonsense agreement for the most part. Only downside was the bean counter trying to sell us xx that we don't need which I understan Appreciated the no-nonsense agreement for the most part. Only downside was the bean counter trying to sell us xx that we don't need which I understand is the status quo. More

Great sales guys Bought a 3 year old Fusion. Car was in great shape and below market. Got me a better rate through my bank so the 4 year 100k mile warranty would fit Bought a 3 year old Fusion. Car was in great shape and below market. Got me a better rate through my bank so the 4 year 100k mile warranty would fit in my monthly budget. More

Sale went perfectly! Worked with Ted Bauer for purchasing my new truck, and Ethan for financing. They both exceeded my expectations! A great experience. -I was pleasant Worked with Ted Bauer for purchasing my new truck, and Ethan for financing. They both exceeded my expectations! A great experience. -I was pleasantly surprised how well everything went. Ted did an excellent job making sure to answer all of my questions. More

Worst customer service I recently purchased a 2014 Ford Escape at your dealership (Johnson Ford of New Richmond). I chose your dealership over many others because my family I recently purchased a 2014 Ford Escape at your dealership (Johnson Ford of New Richmond). I chose your dealership over many others because my family has purchased vehicles from this location for many years with great customer service and without any issues.  Unfortunately, I recently have not had that same experience.  I have had numerous issues and very poor customer service.  This is the reason for this post. *On June 26th I purchased a 2014 Ford Escape with Ted Bauer at Johnson Ford of New Richmond. *On June 29th I returned back to your dealership with brakes that were unsafe. Both the brakes and rotors were replaced without any cost to me. *I then started experiencing some engine problems where it sputtered, stalled and the engine light remained on.  I called on September 21st and spoke with Ted regarding these issues. I was rudely brushed off by Ted Bauer and told to call services and was hung up on. I called back and spoke to the services department and made an appointment to bring in the vehicle to the services department. *On September 26th I brought the vehicle back in because the check engine light remained on and the vehicle was sputtering and stalling along with idling improperly plus I was having to add coolant every other day- the vehicle was diagnosed by your mechanic and found that the 2nd cylinder was misfiring due to a leak in the engine that was causing the coolant to leak into the 2nd cylinder.  I have only had this vehicle since June 26, 2017 and it only has 78,000 on it. Todd Miller, the Manager of Services, told me that they currently have three other vehicles of the same make and model in your shop with the same issues as mine and they all needed new engines. Todd said he would price out options for me and would contact me in the next few days. Todd also told me that it was safe to drive and would be just fine until we came up with a plan. After numerous phone calls to your service department to get an answer from Todd and what could be done, I finally received a call back from Todd a week later and was informed that it would cost me $7,600. I explained to Todd that I had just bought the car three months prior, why should I be paying for a new engine. Todd said he would look into some other options for me and contact Ford to see if they would assist. Once again I needed to make several phone calls to get answers. I was told that I needed to call Ford myself and file a claim for assistance and that there was nothing  your dealership was going to do about this situation. Really?  I have only had this vehicle since June 26, 2017 it has had new brakes and rotors installed and now it needs a new engine?  I question the integrity of the dealership and the quality of the product. *On October 12th – I contacted Ford Customer Service and filed a claim for assistance with a new engine for my vehicle. *On October 14th – I received an email from Ford saying that they would not offer me assistance. I called services right away and explained that I had been denied assistance and I wanted to know what the next possible option would be for me. Todd told me he would contact his Manager and his Ford Rep and see if there was anything they could do for me. Once again it took numerous phone calls and weeks to get answers.  I received nothing but a run around for several weeks at your dealership. I was now adding coolant almost daily.  This is a 2014 model! *On October 25th – My engine failed, it quit running on the freeway in Woodbury MN. I called Todd from the side of the road right away and was instructed to have my car towed to the nearest Ford Dealer. I had my car towed to Inver Grove Ford where they ran diagnostic tests and told me I needed a new engine stat. The engine did fail and quit for them multiple times while they were trying to test drive it.  I called Todd while I was waiting for them to get my car in and asked him to call Inver Grove and explain the situation to them. Once again it took several of my calls, and your dealership did not update Inver Grove on the situation. I was unsuccessful with obtaining a loaner vehicle so I had to find a ride home.  My car is still sitting in their lot as of now. I am still making loan payments and have no vehicle to drive. After several weeks of phone tag with your dealership and getting the run around as to what was going on, I decided to contact the GM (David Cook) directly. We have been playing phone tag for 2 weeks now and I have been told that he contacted your Ford Rep to see if they could assist. Every day he told me that he had heard nothing and i should keep waiting. Really?  Do you not stand behind the product that you sell?  You took my money no problem, for a vehicle that I question if it should have been sold in the first place! On November 9th – I contacted Ford Customer Service directly again and filed a new claim to see if they would assist me.  I included my experience with your dealership. November 11th - I received an email back saying that I had again been denied assistance. Finally, today I called the GM myself after being told by him he would call me and he never did. I was told the best he could do was get it down to $6,000 and that it was my fault for not buying an extended warranty when I purchased a vehicle. I was also told that this is why they push extended warranties on all of there customers. Sounds like they are just trying to get extra money out of people for vehicles that they know are going to fail. I have received by far the worst customer service I have ever experienced. I have been fighting with them for over 2 months and have not had a working condition vehicle all the while. I advise the public to not buy from Johnson Ford of New Richmond unless you want a vehicle the dealer won't stand behind and poor customer service once it leave the lot. This company give ford a bad rap. More

They made sure I got exactly what I needed ! I bought a used 2015 Explorer one year ago. It had some problems , big problems! I had the vehicle towed to Johnson Ford in New Richmond Wi for repa I bought a used 2015 Explorer one year ago. It had some problems , big problems! I had the vehicle towed to Johnson Ford in New Richmond Wi for repairs. While it was up there I came to the conclusion that this was not a vehicle that I wanted to own anymore. I called John Weddle, a wonderful member of the sales staff. I told him my story and his response was wow! How can we fix this for you??? John got me in a brand new 2017 Explorer right away. As a customer I felt like a family member of Johnson Ford. They worked till the finance was right and I could work with the payment. Also helped me with a great extended warranty, for extra piece of mind!! I have bought 3 vehicles from them now and I know when I need another, Johnson Ford will be my 1st stop! Thank You Johnson Ford!!! Brad Faymoville. More

teamwork makes the dream work My main sales consultant was Julie, but I worked with pretty much everyone who was working today. Every single person in the building made my experie My main sales consultant was Julie, but I worked with pretty much everyone who was working today. Every single person in the building made my experience better in some aspect, even the kind Receptionist who asked me if I wanted money for a snack since I had been sitting there so long. A really nice guy named Ray helped me get the truck home late on a Saturday night since the kids were already in bed. The reason I was sitting there so long was because the secret is out about how great this place is, and there was a line to meet with finance. They went above and beyond at each step in the process. I couldn't not buy from them. More

Unexpected vehicle purchase I was not expecting to have to purchase a new vehicle but an accident forced me to and everyone especially Chester at Johnson Ford was amazing through I was not expecting to have to purchase a new vehicle but an accident forced me to and everyone especially Chester at Johnson Ford was amazing through the whole process. They let me test drive the car I was looking at for a couple days to see if I really liked it and they were even more concerned about how I was doing after the accident vs just how well I liked the car. This dealership genuinely cares for their customers and it has been such a great car buying experience!! And quick!! More

Great Team of Staff Staff is very warm and welcoming. Willing to make sure all needs are met, Julie even offered my grandson cheese curds because he was getting hungry. Staff is very warm and welcoming. Willing to make sure all needs are met, Julie even offered my grandson cheese curds because he was getting hungry. Toni, Bill, Julie and all others that assisted us in our purchase were extremely knowledgeable and helpful from start to finish. More

Sales team is great When we started shopping for a truck we price shopped a 150 mile radius from Superior. Low and behold where we purchased our 2013 Fusion was again the When we started shopping for a truck we price shopped a 150 mile radius from Superior. Low and behold where we purchased our 2013 Fusion was again the best price. The sales team was great. John, Ethan, and Chester worked great and communicated every thing perfectly. They delivered our 2017 F-150 to our home in Superior. Thank you for the great service. More