Johnson Ford - Service Center

I had a 9am appt they didn’t look at the car until 4:45 because I called. because I called. More

They did a great job changing my battery and resetting everything. Took me in at the last minute and it was minimal waiting time everything. Took me in at the last minute and it was minimal waiting time More

Always have a good experience at Lucus always do what they say there going to do vehicle is never dirty or oily or greased up they say there going to do vehicle is never dirty or oily or greased up More

Great service as always. Even picked my car up and dropped it off for me. Even picked my car up and dropped it off for me. More

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Stupendous service in both sales and service. Workers are polite and accommodating. Five stars for sure! Workers are polite and accommodating. Five stars for sure! More

Good communication, quick responses. Take worked through on site technical issues and still provided excellent customer service. Well done! Take worked through on site technical issues and still provided excellent customer service. Well done! More

I discovered this week that Lucas Ford is trying to rip-off owners that bought cars from them. I got a letter in the mail from Ford that my “TCM has had its warranty extended and if you want to get it rip-off owners that bought cars from them. I got a letter in the mail from Ford that my “TCM has had its warranty extended and if you want to get it replaced, you can just call your local dealership for replacement free of charge parts and labor.” I got a phone call from the service girl that “we’re not going to replace your TCM because we don’t see anything wrong with it. If you want to further diagnose the issue it’ll cost $380.” I told them where to get off and to return the car. This is an obvious issue because the car bucks & stutters. I have written to Ford headquarters on this issue. I’m curious what their response will be. Is this all a ploy to “stir up service business” for the dealerships? Beware of these crooks! More

Emily my service manager was courteous, and helpful. Waiting area was clean and comfortable. 2nd service at Lucas. Waiting area was clean and comfortable. 2nd service at Lucas. More

Good communication from the start. Helpful staff, who tries to get you in and out efficiently. Helpful staff, who tries to get you in and out efficiently. More