Johnson Ford - Service Center

The left paw print all over my car and didn’t fill up one of my tires that were low. I was there for over 2 hours for and oil change and tire rotation. They were good until my last two visit and they were te of my tires that were low. I was there for over 2 hours for and oil change and tire rotation. They were good until my last two visit and they were terrible. I won’t be going back again. More

VERY PROFESSIONA; AND EXPERIENCED SERVICING. CLEAR EXPLANATION OF WHAT WAS WRONG AND HOW IT COULD BE CORRECTED. CLEAR EXPLANATION OF WHAT WAS WRONG AND HOW IT COULD BE CORRECTED. More

They did an amazing job and helped fix my air problem. Thank you, friends at Lucas Ford! Thank you, friends at Lucas Ford! More

Absolutely terrible. My new f-150 lightning has been at the service department for over 3 weeks. I finally called on Monday to find out what could possibly be taking so My new f-150 lightning has been at the service department for over 3 weeks. I finally called on Monday to find out what could possibly be taking so long. The representative I spoke with said he would check with the mechanics and get back to me shortly. Today is Friday and still no call from them. Someone needs to learn how to communicate with the customers. This is not the first time this has happened this year. More

Wonderful professional service department where you feel welcomed and know that you will get the best experts serving your car. welcomed and know that you will get the best experts serving your car. More

I was very satisfied with my experience and I will always use Lucas for my vehicle needs use Lucas for my vehicle needs More

As usual I received the best service from Lucas Ford. The staff is amazing and extremely knowledgeable The staff is amazing and extremely knowledgeable More

I made an appointment for 9 am and it took 3 and a half hours to do routine service that should of only taken an hour and half hours to do routine service that should of only taken an hour and half More

They were awesome from the initial point of contact and i was dealing with a warranty I’ve been around to three separate places and This location resolved my issue with no cost to me thank you. They are Heav was dealing with a warranty I’ve been around to three separate places and This location resolved my issue with no cost to me thank you. They are Heaven Sent and May The Lord Jesus Christ Bless every one of them and everyone connected to them . Amen Hallelujah More

My 2016 Escape needed a new engine. I dropped it off the beginning of February of 2023 and as of June of 2024, the car doesn't run right at all! I am not a happy customer! Liza in ser I dropped it off the beginning of February of 2023 and as of June of 2024, the car doesn't run right at all! I am not a happy customer! Liza in service is absolutely amazing! She went able and beyond for me but she was the only one. I was dealing with the old service manager and he was not nice at all. I feel like ever since the engine was replaced it doesn't run like a car with a new engine. I asked for a deal on a trade in and I was told no! So since February of 23, I have driven my 2016 probably a total of 200 miles. More