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Johnson Hyundai of Apex
Apex, NC
1,805 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,805 reviews
October 24, 2016
STAY AWAY I had my car towed to Johnson Hyundai after it leaked transmission fluid for the third time. I had been in to get an axle seal (I do most of my own wo I had my car towed to Johnson Hyundai after it leaked transmission fluid for the third time. I had been in to get an axle seal (I do most of my own work), and met the parts manager (Ken). He was extremely helpful and pleasant. I told him I was having trouble figuring out what was wrong, already having replaced the seal and the axle too, but it was still leaking. He said that if I couldn't figure it out, bring it in and the service department would figure it out for me for $100. That was great news. A service rep (Robert) called me and told me they had looked at it and it needed a new axle (?!). The axle was BRAND new. I told him that, he said let me check with the tech and call you back. He did and asked if it was a Hyundai brand axle. I said no, but that his service department had told me previously that even they used 3rd party parts on cars that old (2004). He said he didn't know but the tech said it needed a new axle and seal. I said I'd give the go-ahead if he'd guarantee me it would fix the problem. He hemmed and hawed and said let me check with the tech again. Finally he called again and said the axle is loose, it's the wrong one (it isn't, I replaced the left axle too with the same brand and it was perfect). I asked if I could speak with the tech. I told Robert it was becoming obvious that they hadn't even taken it apart, basically put it on a lift, wiggled the axle and went to lunch. I waited a week for a service tech to call me, leaving Robert a message after a few days...no call, not a word. I know I am a small customer, but this is ridiculous. Telling me to replace brand new parts? Making virtually zero effort to find the cause of my problem? I owned my own business for 10 years, and I know the importance of a good reputation. I gave a courtesy call to the general manager, Kevin Hand, to let him know some of his employees were treating a customer poorly. I'd want to know if my employees were doing that. Did I get a call back? Nope. Crickets. I guess the problem is from the top down. Do yourself a favor, and STAY AWAY from Johnson Hyundai. Find a local mechanic that actually cares about you, this place clearly does not. Edit: 10/24/16 -- The General Manager (Kevin Hand) called me and said he was out last week--fair enough. However, during our conversations, he basically called me a liar! He said Rob (service rep) told him he never agreed to have a tech call me. Well, one of us is lying, I'll let you figure out which one...He also had the service tech actually look at my car (first he told me they couldn't take the axle out--pure bs), and he finally admitted that if I had agreed to have them do the work, changing the axle and seal WOULD NOT have repaired the car. He said they would have reimbursed my money (yup, dealers always refund your money, always!). At the end of admitting I'd been right all along, that I knew more than his service tech, that my time had been wasted, that I hadn't gotten call backs I should have (though Rob also said he didn't get my message--anyone see a trend here?), he said basically I was out of luck. THEN he had the AUDACITY to ask me if I'd remove this poor review. I told him at this point the only way that would happen would be if he fixed my car for a very reasonable price. He said good bye and good luck. I always thought a good name was worth a lot. Apparently not at Johnson Hyundai. More
by ihaveanaccent
Employees Worked With
Robert (service Rep), Kevin Hand (General Manager)
October 23, 2016
the first oil change and recall work The service department of Johnson Hyundai is a really warm place with a lot of nice guys. They explain the work need to be done in details. I got my c The service department of Johnson Hyundai is a really warm place with a lot of nice guys. They explain the work need to be done in details. I got my car back timely and in a good condition. More
by weipengmu
Employees Worked With
Jim Curlis
October 22, 2016
Good experience with Johnson Hyundai Tarique Cupitt is very professional as a salesperson. I would recommend him to friends. Tarique Cupitt is very professional as a salesperson. I Tarique Cupitt is very professional as a salesperson. I would recommend him to friends. Tarique Cupitt is very professional as a salesperson. I would recommend him to friends. More
by debjackson811
Verified CustomerEmployees Worked With
Tarique Cupitt
October 22, 2016
17 tuscon My overall experience was great. That sales staff made us feel very comfortable with our decision to by a Hyundai Tuscon. They took the time to show My overall experience was great. That sales staff made us feel very comfortable with our decision to by a Hyundai Tuscon. They took the time to show us all the options the car had available and never made us feel like we were taking too much time. More
by march11934
Employees Worked With
Phill Guins, Phill Guins
October 21, 2016
Great experience. Staff was courteous and very professional. Did not try to sell what I wasnt interested in. Took into account what I wanted. Went above and beyond Staff was courteous and very professional. Did not try to sell what I wasnt interested in. Took into account what I wanted. Went above and beyond More
by carolkenn
Employees Worked With
Ted Williams
October 21, 2016
Good Experience I did enjoy working with Dustin and the others that I worked with. They made sure that I was helped and all of my questions were answered as well as d I did enjoy working with Dustin and the others that I worked with. They made sure that I was helped and all of my questions were answered as well as dealing with overall anxiety that I was having for buying my first car on my own as a single mom. More
by meredithduval79
October 21, 2016
Coupe Get my tags to me within a more reasonable time. I paid for this and have to wait way to long this is my third time buying a new car with you folks an Get my tags to me within a more reasonable time. I paid for this and have to wait way to long this is my third time buying a new car with you folks and always the same problem. More
by bbell88734
October 21, 2016
Excellent Customer Service I had the best experience with Hyundai of Cary. I was greeted the moment I stepped out of my car, and knew right away that I was going to be taken car I had the best experience with Hyundai of Cary. I was greeted the moment I stepped out of my car, and knew right away that I was going to be taken care of the way I should be. I felt very comfortable and Shareef took great care of me. He was not pushy at all, listened to my concerns, and was very respectful. James, in the finance department was fantastic. He was very knowledgeable, and made sure that I understood everything. Everything was done in a timely manner and they had me driving home in my car in no time. I was also very pleased with their customer service. I really appreciate everyone helping me get into my new car. I will always recommend Hyundai of Cary to all of my friends! More
by da.bell88
Employees Worked With
Shareef and James
October 21, 2016
Santa Fe Sport/Tucson seat's terrible I had to return my brand new Hyundai Tucson owing to the fact that the Tucson's seat are the most uncomfortable I've ever sat in after being in the ca I had to return my brand new Hyundai Tucson owing to the fact that the Tucson's seat are the most uncomfortable I've ever sat in after being in the car for more than 10 minutes. My Tucson test drive wasn't long enough to find this out. They took back the Tucson but I still lost out on several thousand dollars. More
by jwh88
October 21, 2016
Great Value Enjoyed working with your dealership personnel and felt welcomed during the buying process. The only things that I do not like dealers charging are th Enjoyed working with your dealership personnel and felt welcomed during the buying process. The only things that I do not like dealers charging are the DOC fees. As a customer I would rather see them built into the overall price. More
by pmsegnere
