Johnson Hyundai of Apex

Took our Genesis G80 in for tire rotation and oil change etc.... made an appointment was there 15 min early it took 75 min to complete. Upon leaving down the interstate the car made a noise similar to havin etc.... made an appointment was there 15 min early it took 75 min to complete. Upon leaving down the interstate the car made a noise similar to having a flat. Rubber grinding down, we pulled over on the side of the interstate in the grass. Looked under the car and realized the undercarriage cover was hanging down scrubbing the road. Called the service dept. and they connected us to the service manager who didn’t answer, left him a voice mail. Called back to service and Crystal was helpful in getting us in contact with service while sitting on the side of the road! Drove back and addressed the problem with service manager. While he was apologetic he implied that the damage to the other two panels (there are 3) had previously been damaged. Not connected to this incident. This car is a 2018 with 17,000 miles. While he agreed to replace all 3 parts at their cost, It was insulting to be told our driving caused the damage. In a previous service with another Hyundai dealer, in Burlington NC they forgot to secure the drivers seat to the floor after repairs to the heated seat. When I stopped at a red light the seat came forward. The bolts were on the floor behind my seat. Needless to say I’m not a fan of Hyundai service and it doesn’t seem to matter where you take your car. The next service done will be when they drive to my home to pick it up. I won’t drive an hour each way for service. As far as Covid there was NO cleaning of the interior of the steering wheel or seat. Is that too much to expect? Most other dealerships are doing a minimal interior clean. More

I went in expecting to not be leaving with a new car given that I planned on making (and sticking) to a very specific offer. While I didn't quite get what I tried to haggle for, I think that Manny did h given that I planned on making (and sticking) to a very specific offer. While I didn't quite get what I tried to haggle for, I think that Manny did his best to get as close to that as possible (while not being too irritated with my stubbornness I think). Once I decided to go through on the purchase, the paperwork was super easy to go through and James was very helpful and friendly. Overall, the experience was very pleasant, and while this is my first new car purchase it was not the first time dealing with a car dealership other than CarMax, and I was very happy that no one tried to pressure me into any extra purchases/features. More

My husband and I was impressed with the efficiency at Johnson Hyundai dealership. Our sales person, Joe Potter was nothing but informative and up front with us. From our first steps on the parking lot to Johnson Hyundai dealership. Our sales person, Joe Potter was nothing but informative and up front with us. From our first steps on the parking lot to our departure, we were showered with superb performance. As mentioned above it started out with Joe, then moved to Willie Perry, who thoroughly went through the financial paperwork in addition to explaining the "Gas and Go" program (Which I highly recommend) and ending with Aidan Silverthorn who went over the many features on the dashboard before our departure. With our situation we bought a Palisade on Wednesday and was pleased with it but two days later decided we wanted to upgrade to the Limited. Joe and Willie welcomed us a second time and along with the General Sales Manager Johnny Barbaro worked hard to get the Limited Palisade for us. It wasn't the easiest task since the Palisade was moving like hot cakes. We drove out of the Hyundai parking lot around 5:00 on that Friday, two days after we purchased the first Palisade with a Limited Palisade. We are extremely pleased with this choice and the service we received at Johnson's Hyundai. More

I had a very successful buying experience with Manny Castro. He was laid back, friendly and informative. In the past I have bought used cars from individuals, but decided to just take a look at the one Castro. He was laid back, friendly and informative. In the past I have bought used cars from individuals, but decided to just take a look at the one I ended up buying. The price was too high for my budget, but I was pleasantly surprised when Manny came back with a very reasonable offer, so I decided to take it. A couple of things about the dealership. The time required to process the paperwork and actually get out the door was longer than it should have been. Also, the parking lot is always crowded and a bit chaotic. With the amount of business they do, a bigger lot would be nice. More

Sales person Nick Auchard was great, Leased a Hyundai Tucson. This was the fourth vehicle I have acquired from Johnson Hyundai, three purchased, this is the first lease. The Azeria we traded had 99,50 Tucson. This was the fourth vehicle I have acquired from Johnson Hyundai, three purchased, this is the first lease. The Azeria we traded had 99,500 miles and was purchased in 2013, it was a good vehicle and service department was always great. The Leasing process was smooth. More

I just purchased a Hyundai Genesis 3.8 from Mark Priest. He is a straight shooter and treated me with respect. Matt made it easy to trade in my old car and valued it fairly. I would definitely purchase a ca He is a straight shooter and treated me with respect. Matt made it easy to trade in my old car and valued it fairly. I would definitely purchase a car from Mark and Matt again. This is truly the easiest car buying experience I’ve ever been through. More

This was the best experience buying a car that I have ever had I'm 56 years old. We keep cars for years before we buy new ones but we totaled two cars in 5 weeks. I hit a deer in my wife's car and then w ever had I'm 56 years old. We keep cars for years before we buy new ones but we totaled two cars in 5 weeks. I hit a deer in my wife's car and then we bought another car at a dealership from Virginia and my wife was driving in town and someone hit her an totally that car which was a Hyundai Accent 2020. So that was 13 days after we bought that one. More

First time buying a car at Johnson Hyundai .Sales and services personnel are excellent. Very helpful and they go out of their way to assist us. Everyone was very helpful and didn't feel pressure througho services personnel are excellent. Very helpful and they go out of their way to assist us. Everyone was very helpful and didn't feel pressure throughout the process. Manny Castro was very kind, helpful, and friendly. Thank you Manny and Frankie Irizarry 😊 More

This is what all dealerships should be like!!!!! My mom bought a car here in January and Mark was her sales person. From the beginning he treated her more like a friend who was trying to help rather My mom bought a car here in January and Mark was her sales person. From the beginning he treated her more like a friend who was trying to help rather than a customer he was trying to make a buck off of. When I unexpectedly had to take my car, a different brand, to the dealership for work that would end up costing more than the car was worth they, the dealership sales people, immediately began to try to sell me on purchasing a new a car which would have been way over my budget but had less features than my then vehicle. While I was sitting in the lobby of that dealership I immediately remembered the great customer service Mark provided my mom and asked her to contact him to see if he could help me out. Again, he superseded my expectations. Thanks to him and his team I am now in a brand new car with bells, whistles and warranties for only a few dollars more than I was already paying for my previous vehicle, insurances included. I must also thank his amazing team which consisted of: Will in finance, Terrie who does the insurance and Ayden who took the time to show me all the amazing things my new car can do. Also, Lakesha the super sweet receptionist. More

At first sight, everyone seems very nice and everywhere you look it’s very clean. However, when the kindness becomes a reality from everyone, it’s almost unbelievable. My needs were taken care of by the be you look it’s very clean. However, when the kindness becomes a reality from everyone, it’s almost unbelievable. My needs were taken care of by the best, most genuine people. They really hustled and listened to my needs. I couldn’t have done any of it without Mark Priest and those he trusted with my situation. Thank you all. More