Johnson Hyundai of Apex

Talk about Customer Centric Focus....WOW After spending 2 full days shopping for a car we returned to Johnson Hyundai of Cary. We really loved our experience when we bought our 1st car and t After spending 2 full days shopping for a car we returned to Johnson Hyundai of Cary. We really loved our experience when we bought our 1st car and they didn’t dissappoint this time. We were fortunate to work with Ethan. He was so laid back, patient, and tolerated our many changes in what we were looking for. Working with Ethan was such a breadth of fresh air. After another 4+ hours to make a final decision we bought our new Hyundai Sonata. It’s awesome. Now I am working with Ethan to replace my 2015 Acura and I will be sending all my friends Ethan’s way. Nicely done Ethan & Johnson Hyundai of Cary! More

Great Experience - Second time around I went back to Johnson Hyundai after falling back in love with the Sonata. I had purchased a vehicle there back in 2015 and had a great experience so I went back to Johnson Hyundai after falling back in love with the Sonata. I had purchased a vehicle there back in 2015 and had a great experience so when I went back this time around I pleased that the customer service had gotten even better. Ethan handled all of my questions, was extremely patient with my mother and I as we wanted to see several vehicles and it took us 2 hours to get insurance. I would definitely recommend Johnson Hyundai to a friend or family, and make sure that they speak to Ethan as well. Love my new sonata! More

Great Experience Shareef was a very engaged and responsive representative, but never pushy either in terms of trying to sell me a particular car or upsell me beyond my Shareef was a very engaged and responsive representative, but never pushy either in terms of trying to sell me a particular car or upsell me beyond my financial comfort zone. He was also very patient as I explored different models and model years. It was great to work with something who truly listened to me and did not repeat “earn your business” like a mantra. I would also like to recognize Jennifer Ryan who was my initial point of contact and who also rendered great assistance in follow on inquiries about vehicle options. I was very impressed with their level of customer service and hope to deal with the pair of them again when it is time to get cars for my children. More

I LOVE THIS DEALERSHIP & EVERYONE HERE! My 2018 Santa Fe Sport which I bought brand new in 2017 was deemed a total loss. I was so nervous to try and buy a new car. I couldn't think of a BETT My 2018 Santa Fe Sport which I bought brand new in 2017 was deemed a total loss. I was so nervous to try and buy a new car. I couldn't think of a BETTER place to go besides Johnson Hyundai. They took great care of me then, and NOW! I'm so excited to be driving around in my new 2019 Santa Fe Ultimate! I can't THANK Mike Nguyen, Cecilia, Mario, Frankie, Kevin and the ENTIRE Johnson Hyundai family enough. Mike made the process extremely effortless and got my monthly payments down for ME. They listened to what I want. They weren't pushy and made me feel like I was HOME! This team is outstanding to say the least! More

Rare Jewel of a Buying Experience Imagine yourself walking into a dealership and the know it all sleezy sales guy jumps down your throat not letting a word in edgewise. Typical right? Imagine yourself walking into a dealership and the know it all sleezy sales guy jumps down your throat not letting a word in edgewise. Typical right? We walked up and were greeted cordially. Still leery, our tentative hi illicited a genuine smile. OK, what's the catch? Turns out after pleasent conversation, fun test drives, serious and frank discussions about functionality and price there was no catch. Just a normal human being trying to make a living in a cesspool called the car market. Even after not making the sale the first day, our sales consultant, Gustavo maintained the easy going, upfront conversation that convinced us to purchase our vechile. Walking in to finalize the purchase, we had resigned ourselves to hours upon hours of waiting. Low and behold he was prepared with all the paperwork. The finicials worked out and they answered, in detail, every question we asked. And even ones we did not know we needed to. To top it off, when we went out to the car there was giant green ribbon on the car. Overall, the best car buying experience we've had. Ever More

Great experience Gustavo cavalheiro made this car buying experience the best I have ever had ! He is friendly, attentive , knowledgeable and most of all human ! He ans Gustavo cavalheiro made this car buying experience the best I have ever had ! He is friendly, attentive , knowledgeable and most of all human ! He answered all of our question and had answers ready for us before we even asked the question. He was very straight forward . He didn’t push in that usual sales person way that is annoying ,which to me means a lot! He understood that we were car shopping to see what we liked and wasn’t overbearing at all. We returned a couple of days later ready to buy , we had texted him to let him know and he had all the papers ready , the car detailed and pulled upfront so we could look at it again. Instead of pressuring to get the sale done he encouraged us to look as much as wanted and stood by to answer any questions we might have. The actual buying process was 2h , which to me was amazing . Everything went smoothly and was explained in detail . I highly recommend gustavo and the dealership at the Cary auto mall on hwy 64 in apex ! Thank you for making this happen for me so pleasantly ! He even put a giant bow on the car before I walked out! 😊 More

Easiest car buying experience ever Mike Black did an amazing job helping me understand every aspect of what was going into buying this car. He gave me the facts, and all the details of Mike Black did an amazing job helping me understand every aspect of what was going into buying this car. He gave me the facts, and all the details of what was going into the deal. Made it easy for me to find a perfect car for me More

Great experience! Gustavo and everyone else that I dealt with here was extremely helpful in picking out the perfect car for me and knowledgeable of all their products. Gustavo and everyone else that I dealt with here was extremely helpful in picking out the perfect car for me and knowledgeable of all their products. Will definitely recommend to anyone looking for a new car! More

Straight shooters who know their product Joe gave me a big welcome and immediately proved to me that he knew the workings of the Hyundai Santa Fe. How refreshing to finally meet a car salesma Joe gave me a big welcome and immediately proved to me that he knew the workings of the Hyundai Santa Fe. How refreshing to finally meet a car salesman who knew at least as much as I did about the vehicle! Nowadays, this is a rarity. Joe also laughed at my jokes which made me realize that he shows good insight in appreciating big personalities. Ahem. Joe took me out for a test drive and went out of his way to point out his insights about the Santa Fe. I walked away more knowledgeable about the car. I told Joe that I had to research a few other SUVs as well. He did not apply any pressure to purchase a car that day. I returned two weeks later to discuss price. After a period of back and forth negotiating, I was surprised when I got my price! The deal included the exact valuation for my trade in that I desired. Miracle of miracles! Joe and Frank worked very hard to obtain the vehicle through a trade with another out-of-state dealership. The car arrived within three days - pristine, and fully detailed. Joe explained and demonstrated many of the features of the vehicle to me. The whole transaction was seamless and relatively painless. Upon leaving the dealership and saying goodbye to Joe, who told me he was always available to solve any potential issues for me, I told him that this was the easiest automobile purchase and most satisfying that I had ever experienced. And NO, I am not related to Joe! More

Mark Preist is your Go-To guy!! I was looking for a used vehicle and flounder one at Johnson I was interested in. I live in SC so my parents went to check it out for me, and Mark was I was looking for a used vehicle and flounder one at Johnson I was interested in. I live in SC so my parents went to check it out for me, and Mark was so helpful in helping them look at the used vehicle and also some new options that I didn’t realize I could afford. When I drove up to Cary from South Carolina, he had the vehicles I was interested in ready to drive based on what we had talked about on the phone. He made the process easy, quick, and enjoyable! Go see Mark if you want excellent customer service and want to actually ENJOY your car buying experience! I ended up purchasing a brand new Tucson and couldn’t be happier with it or my experience with all of the Johnson staff! More