Johnson Hyundai of Wake Forest

Carlos and financials weregreat to work with. This team worked smoothly, quickly, and very professionally. Best new vehicle purchase I've experienced! This team worked smoothly, quickly, and very professionally. Best new vehicle purchase I've experienced! More

They took care of my car. People very friendly. Was cold outside and rainy, but inside very tolerable.Had to wait for my service to finish on my car, but wait was fine. When f People very friendly. Was cold outside and rainy, but inside very tolerable.Had to wait for my service to finish on my car, but wait was fine. When finished the associate brought my car around to me. More

Very professional, always completes work as scheduled. They never make you wait longer than expected. They never make you wait longer than expected. More

In May 2023 buying my brand new Santa Cruz from Kirby Guinn was awesome ! Best experience!! However.. the Service Dept and Management is TERRIBLE! Hannah is the only one that has been kind and courteous. Guinn was awesome ! Best experience!! However.. the Service Dept and Management is TERRIBLE! Hannah is the only one that has been kind and courteous. They have seen my new vehicle 4 times and NOT fixed. They have had it almost 2 weeks and still NOT fixed. The worst customer service ever, they don’t return phone calls or keep you updated. I’ve lost all confidence in this dealership except the salesman Kirby Guinn. More

Everyone was friendly. James, Tony and Darrion were awesome. They made the experience so easy. Best place to buy a car. James, Tony and Darrion were awesome. They made the experience so easy. Best place to buy a car. More

Was a very smooth process, Tony Watson was very friendly and helpful. Would do business with him again. and helpful. Would do business with him again. More

This was the best car buying experience! All of the staff was friendly and helpful during the process. All of the staff was friendly and helpful during the process. More

The service department at Johnson Hyundai of Wake Forest was absolutely horrible on my last visit. I had to have my Hyundai Sonata Hybrid towed in for the third time because the "pull over safely and do not was absolutely horrible on my last visit. I had to have my Hyundai Sonata Hybrid towed in for the third time because the "pull over safely and do not drive" light came on. They had my car for over two weeks and I was never contacted by the service consultant except one time when I called and asked the woman who answered the phone to go physically tell him to call me back as soon as he was done with the guest he was talking to. He did call me then but that was days after the diagnostic was ran. He said an oil change would fix the issue so I waited several more days for a simple oil change and wouldn't have gotten done then (over two weeks later) except that I threw a fit because it had been so long. The service manager said he would make sure it got finished that day, he would test drive it and I could pick it up mid afternoon. I called him at 4:45 but had to leave a voicemail because he wasn't answering his phone. I got a TEXT Message a few minutes later telling me "the tech forgot to do it". I called back and threw another fit to get it done that day. When it was done, the service manager couldn't even be bothered to call, I just got text messages. When I did go pick it up, the service department wouldn't even come out to explain anything. All I got were my keys and a post it note that said "customer just needs keys". Nobody told me where my vehicle was or anything else because she didn't know. When I talked to the general manager, he was apologetic but was only able to say he would give me a free oil change because he didn't know how else to compensate me for the unacceptable experience (his words). How about paying my $150 tow bill or something like that. Having to try to borrow a car AND make it to work everyday was extremely difficult and I was never offered a loaner car. More

One of the best experiences I’ve had purchasing a new car! Martin and James are absolutely AMAZING! car! Martin and James are absolutely AMAZING! More

Devin and everyone at the dealership was very friendly and helpful. It was a good experience. and helpful. It was a good experience. More