Johnson Subaru of Cary

Great service from the dealer and service advisor Matt K. Would take care back to dealership and would buy from this dealership Would take care back to dealership and would buy from this dealership More

Personable. Professional. Warm-blanket client servicing. Dee McLean and I were fast friends. Terrific car-buying expetience! Professional. Warm-blanket client servicing. Dee McLean and I were fast friends. Terrific car-buying expetience! More

The service coordinator Paul and the dealership service department went above and beyond to help me and send the additional report to my insurance regarding the wiring repair caused by rodent damage. department went above and beyond to help me and send the additional report to my insurance regarding the wiring repair caused by rodent damage. More

From start to finish everyone was professional and friendly. Everyone was knowledgeable about the service and the follow up with the CarMax information was helpful. friendly. Everyone was knowledgeable about the service and the follow up with the CarMax information was helpful. More

I called a different dealership in Raleigh first, as they both had Saturday hours. The phone rang and rang for the other dealership with automated cycle transfers, but never an answer after multiple attempts both had Saturday hours. The phone rang and rang for the other dealership with automated cycle transfers, but never an answer after multiple attempts, but for Johnson Subaru, a live person answered on the second ring and I was transferred to the service dept. where it was answered by a live person on the first ring. Was told I could bring in my car but that they were booked for all of Saturday and they would get to it if they could. I was bringing it in for an electrical issue and an alignment. Dropped it off and my expectation was set to get updates on progress, which to me was either they fixed it, or they needed another day at the close of business each day, since the process looked automated, by text messages to my phone. We had a couple of phone calls, but it was more difficult than I thought it should be to get timely info. I checked in personally after a few days, informed Ed, Service Mgr, of circumstances around the customer experience. I will have to say I have never had a more customer-focused let me make things right experience than I did following that interaction for a car dealership. He went above and beyond to listen, understand and make things right. I personally feel that things may not go as planned, but then we need to focus on what happens at that point. They made it a positive experience. I would totally recommend Johnson Subaru for any service related issue. Now there is another part of this survey I am responding to now, that may not be captured here, or my responses here may not be captured with responses to the multiple choice questions below. If these rankings are captured based on how the Service Manager addressed problems everything is overwhelmingly great, but blending the overall experience, they score a bit less. You need to place more weight on the end story because that is where I as a customer view the experience, and is what I tell the other 100 people I come into contact with. I would love for someone from the dealership Mgmt to contact me for more info. More

They’re very friendly, experience workers. Wry hospitality anything they service my car. Also, more professional as well. Wry hospitality anything they service my car. Also, more professional as well. More

Dennis was more than awesome! He kept in touch during extensive service and answered all my questions. He’s very positive and pleasant to work with! He kept in touch during extensive service and answered all my questions. He’s very positive and pleasant to work with! More

Excellent customer service all around and especially from Clay Golden. One of the most knowledgeable and personable salespeople I’ve ever had the pleasure of working with. Never, ever any pressure. Also JeMa Clay Golden. One of the most knowledgeable and personable salespeople I’ve ever had the pleasure of working with. Never, ever any pressure. Also JeMay Ward in finance. She made sure all my questions were answered, and gave thorough explanations of warranty options. I made the mistake of going to a dealership in Raleigh where customer service was essentially nonexistent. You won’t find that kind of xx at Johnson. It’s worth the drive. Highly recommended! More

The dealership has been very helpful in servicing out cars. Especially thankful for Jordan's special attention to details cars. Especially thankful for Jordan's special attention to details More

Great Subaru service , always busy but they do a great job of offering top notch customer service . job of offering top notch customer service . More