Johnson Subaru of Cary

Upon arrival to Johnson Subaru, we were first met by Darrion in Financing who put us in touch with Nick. We explain our interest in buying an Outback. We were very familiar with the Subaru products. (So Darrion in Financing who put us in touch with Nick. We explain our interest in buying an Outback. We were very familiar with the Subaru products. (Son, STI, daughter in law Crosstrek, Daugther Forester, Son Crosstrek) Nick listened to exactly what we were looking for in our new Outback and guided us to an Outback Limited, My wife who is the consumer shopper was very pleased with the process, information, details and answers to all our questions. More

Everything was great especially buying the vehicle at the last moment. Still Can’t get starlink to work. Originally it was set up under a wrong email since been corrected but still doesn’t work. Been very fr last moment. Still Can’t get starlink to work. Originally it was set up under a wrong email since been corrected but still doesn’t work. Been very frustrating. The dealer was great to work with. More

Jamie was really helpful at diagnosing my car and pointing them out directly to me. pointing them out directly to me. More

Excellent support. John Moore reviewed all options. Like the newish location in Cary very much. Service has been excellent for Forester and 2019 Ascent John Moore reviewed all options. Like the newish location in Cary very much. Service has been excellent for Forester and 2019 Ascent More

Excellent service. Friendly staff. Timely completion of work. The 6 month service was done promptly. I received notification of completion. Shop was very clean. Servic Friendly staff. Timely completion of work. The 6 month service was done promptly. I received notification of completion. Shop was very clean. Service folks were friendly. More

No hard sell. Want the customer to be happy with purchase. Good follow up and communication Want the customer to be happy with purchase. Good follow up and communication More

Excellent sales representative! Jake Boyce, was kind, professional and personable. The statement above is my original review from 3/9/23 when I purchased my truck. I want to reit Jake Boyce, was kind, professional and personable. The statement above is my original review from 3/9/23 when I purchased my truck. I want to reiterate how professional, personable, and loyal this crew is. I worked with four people in particular, and I would like to personally thank them for such an easygoing and considerate experience. My gratitude goes to Jake Boyce, Darrion Underwood, Matt Bishop, and Arriana Ballard. Arriana was the representative who answered the phone and scheduled my second “test drive.” She also got me back in touch with Jake who was my original Product Specialists when I bought my Toyota Tacoma. Arriana continued to stay in touch with me throughout my second visit. She was also very polite and quick to respond. Having the opportunity to work with the same Product Specialist is a dealmaker for me, and it helps relieve the overall anxieties of shopping for a car. As I mentioned earlier, Jake was awesome! He is a very funny, knowledgeable, and personable representative for Johnson Subaru of Cary. He is passionate about his work, and it shows. He went above and beyond to show me the vehicle, answer my questions, and help me out. Even though I wasn’t shopping for myself, they were willing to work with me. Darrion Underwood is the finance manager and a pleasure to work with as well. He is so kind, reasonable, considerate, and very professional in how he handles “the deal” and the closing. He answered every question we had knowledgeably. When I bought my truck, I asked about warranties and he was prepared to give me all of my options without trying to push anything on me. Matt Bishop was the finance manager that we worked with for the second vehicle. He was a pleasure to work with, as well. He was funny and informative, also very personable, but also not too pushy when it came to warranties. I have a lot of respect there. Not everyone has the financial ability to buy a vehicle and pay for those warranties, so Matt’s approach helps keep those people at ease in saying no. I have had two great experiences and two quality vehicle’s purchased, one for me and one for a friend. I have to give more credit and say that all of the employees are kind and very welcoming. The facility itself is very clean and pleasant and the refreshment area is very clean and has lots of options for those who are waiting, too. The overall thoughtfulness of the dealership is genuine. Mr. Johnson should be very proud of this crew because they are representing and making things happen. I will definitely recommend this particular dealership to those I know who are looking for a great experience and good quality vehicles. More

Just wanted to drop a positive word about salesman Feras Elashmawy. While shopping for a smaller SUV today, Feras answered every question I had quickly (and when he needed to check a fact or two with his ma Elashmawy. While shopping for a smaller SUV today, Feras answered every question I had quickly (and when he needed to check a fact or two with his manager and colleagues at Johnson Subaru, he did so). Very professional, congenial, and courteous. More

Had a fantastic experience from the moment I arrived to the minute I left. I worked with Mark Demsko at Johnson Subaru of Cary and he made sure I left with a brand new car and fought for me to be where I w the minute I left. I worked with Mark Demsko at Johnson Subaru of Cary and he made sure I left with a brand new car and fought for me to be where I wanted to be at price wise. I would recommend this dealership and sales person (Mark Demsko) to anyone looking at getting a new or preowned vehicle! More

My wife takes her car in for service because that is something she wants to do. Pretty simple service. Oil change, tire rotation and state inspection. For whatever reason my wife was charged more tha something she wants to do. Pretty simple service. Oil change, tire rotation and state inspection. For whatever reason my wife was charged more than double what the state inspection would cost somewhere else. It's one of those things that I guess they charge it because they can. They left off a couple tire valve caps when they put air in the tires. Don't ever try and email the dealership off their website. You end up with multiple text and phone calls from their sales people when your issue was with service. More