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Johnson Subaru of Cary
Cary, NC
335 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 335 reviews
December 22, 2020
We were searching for an SUV. Thomas Card helped us make an informed selection in the Forester. He searched throughout the state for a color and style we wanted. He answered all our questions and was very a an informed selection in the Forester. He searched throughout the state for a color and style we wanted. He answered all our questions and was very attentive to our needs. We greatly appreciate Thomas and his efforts. More
by MCE
Employees Worked With
Thomas Card (Not sure of his last name)
October 15, 2020
I bought an used AUDI S5 from the dealership and the whole experience was excellent. It took a little longer than expected but that is partially my fault and also the fact that I am from out of state. whole experience was excellent. It took a little longer than expected but that is partially my fault and also the fact that I am from out of state. Sales specialist Olvin Cruz was extremely friendly and professional. He picked my family up from the train station and dropped us off at the hotel. He then took us from the hotel to the dealership the next day to complete the transaction. Definitely going above and beyond and I highly recommend him to be your next sales buddy. More
by lodossyu
Employees Worked With
Olvin Crus, Carly Ricker
August 31, 2020
The parking lot and facilities were very clean and tidy. Our sales representative, Godfrey, was incredibly nice, helpful, and accommodating. This is the second time I’ve leased a vehicle with them and I pla Our sales representative, Godfrey, was incredibly nice, helpful, and accommodating. This is the second time I’ve leased a vehicle with them and I plan to do so again once this one is up. More
by Kwoot
Employees Worked With
Godfrey Akenabor
August 27, 2020
I am generally not the type to write reviews however, after my experience with the service department, I couldn’t let this go. I came to Johnson Subaru of Cary because my 2013 Forester was producing an u after my experience with the service department, I couldn’t let this go. I came to Johnson Subaru of Cary because my 2013 Forester was producing an unusual noise from the engine. When I got there the check-in was smooth however when the diagnostics came back, I was told I needed a new engine which would cost $6500 just for the parts alone. When I asked why they thought I needed a new engine when the noise only came on at about 1500rpm, they could not tell me what exactly was wrong. They also charged me $172 for this diagnostic which was very vague. When I left Johnson Subaru, I decided to seek a second opinion and when I started the car the second opinion guy immediately checked the oil levels and it was getting low which is why the unusual noise was heard coming from the engine. After adding some oil to the engine, I haven’t had any problems and I have put over 500 miles on the car and it still runs and sounds great. I would not recommend this place at all for any type of service. According to the diagnostics, the technician said the oil level was good and everything else was ok but yet I needed a new engine. How do you come to that conclusion without knowing what part is broken in the engine? I am highly disappointed with this place. Some recalls were also done on that same day by the same incompetent technician and I’m not even sure he did them correctly but unfortunately, with recalls you cannot proof whether or not they are done correctly. I wonder how many people have lost their cars at this place because of wrong diagnostics like mine. It’s really disappointing when the main Subaru dealerships like this can’t even hire people who know about their engines. I would have accepted this from the neighborhood mechanics not from the main dealership. Word of advice: DO NOT USE THEIR SERVICE DEPARTMENT More
by cnkongnchu
Employees Worked With
Phill Guins
August 23, 2020
Great experience. Godfrey was attentive and helpful. The entire transaction took less than 3 hours. Highly recommend this dealership, this is the second purchase I’ve made here and wouldn’t go anywhere else entire transaction took less than 3 hours. Highly recommend this dealership, this is the second purchase I’ve made here and wouldn’t go anywhere else for my Subaru needs. More
by annf
Employees Worked With
Godfrey Akenabor
August 21, 2020
It’s truly one of the worst feelings having to write a review like this, but if I can prevent others from experiencing what we have then I absolutely will. At first we thought we had made the best decisio review like this, but if I can prevent others from experiencing what we have then I absolutely will. At first we thought we had made the best decision picking Johnson Subaru as the dealership we wanted everything to take place at (we live a hour away and could have easily gone to Cross Creek Subaru which is less than 30mins from us). Our sales rep was Jake, he greeted us and spoke to us like we’ve known each other forever, didn’t even attempt to pressure us or rush us...which was absolutely amazing, and honestly he has legitimately been the only person throughout all of this to be incredible. The GM (Ryan) even came out and talked with us for a couple of minutes which is again why we thought we made the best choice. We knew we wanted a 2020 White STI, there were a few at surrounding dealerships but Johnson didn’t have one; so they did a dealer trade. That wouldn’t have been a big deal if we would have been made aware of the fact that the STI was going to be driven over 168 miles PRIOR to the event taking place and more than 2-3 days before we purchase the vehicle. Fast forward to the purchase day, we seen Ryan (the GM) for literally less than 2mins, and all he came to speak to us about was money. Once we obtained the vehicle and got home we realized there was damage to the front bumper and that the car had been eaten in (have to love melted chocolate and crumbs in a brand new car). Thankfully we had a photo taken of us with the car prior to leaving the dealership and it clearly reflected the damage. When we went back to the dealership to speak with the GM, it was obvious our situation wasn’t going to be taken seriously. We sat in the show room and spoke, we were told “I’m sorry and take full responsibility for the damages and will get it detailed and fixed for you” but the biggest thing was the statement that shortly followed from the GM “people treat things differently when it’s not theirs”. That statement in itself answered every question we possibly had. Ryan made us feel as though they did us a favor by having the car driven to the dealership (when in reality we know it could have been brought in from a flatbed, or better yet we could have been contacted prior to someone driving it and at that point we would have explained we weren’t ok with that), and that they are detailing the car again and fixing the bumper. You’re right...you fixed the damages that were directly caused by your negligence to a what was supposed to be a brand new vehicle. I even reached out to the regional manager after feeling as though our situation was a joke to them. The regional manager was no different, I was told again “what else do you want us to do, we’ve detailed it again and fixed the damages to the front”. Are you kidding me! You’ve done NOTHING for me, you’ve offered me NOTHING, you’ve only fixed what YOU caused. It’s absolutely horrible that I’ve been in a loaner for a week and haven’t even made the first payment on what was supposed to be a brand new car. Not to mention their finance department is something else....I e-mailed Julia 13 days ago letting her know a check had cleared, yesterday I was called back to back twice and so was my husband, then we were both sent text messages and a email from Julia. She said “hey it’s Julia from Johnson. When will you be bringing in the 1000”. Are you freaking kidding me! 13 days! I emailed you 13 days ago and you found it in your junk folder AFTER I told you I emailed you, when you specifically told us that emailing you is the best way to reach you and we did exactly that. At that point it should have fallen on you because we did what was asked of us. Update: After Johnson Subaru of Cary having my vehicle for 8 days to fix the damages, even more damages occurred due to the pure negligence of their own employees. The list of things that need to be replaced on my vehicle easily is in the thousands, and all I got was an apology and was told when we bring it it for the first oil change they will fix it. Absolutely sickening to say the least, and as of today (12/11/20) nobody has reached out to myself or my husband. I’ve been sending everyone I know to Cross Creek Subaru to do business and so far 6 people have purchased a brand new Subaru from them, 2 of the 6 had actually went to Johnson of Subaru first and then reached out to me to know everything that took place and after throughly telling them they never went back! PLEASE PLEASE PLEASE consider going to another Subaru dealership prior to coming here, I don’t wish my experiences upon anyone. This isn’t what Subaru is or what Subaru stands by. More
by SNajera
Employees Worked With
Ryan M.
August 12, 2020
Great customer service! Big Thanks to Sebastian Morales and Stephanie Johns! I bought the first Subaru in my life and I heartily recommend Johnson Subaru of Cary! and Stephanie Johns! I bought the first Subaru in my life and I heartily recommend Johnson Subaru of Cary! More
by Gergana Slavova
Employees Worked With
Sebastian Morales
April 14, 2020
Great experience. Nice and knowledgeable people. Godfrey was awesome. Very pleased with the new transaction. Would definitely recommend this dealer. Keep up the good work. was awesome. Very pleased with the new transaction. Would definitely recommend this dealer. Keep up the good work. More
by mbell4
Employees Worked With
Godfrey Akenabor, Brian Madsen, Katelyn Paul
February 28, 2020
Excellent Customer Service; GREAT Experience! We have purchased several vehicles at Johnson Subaru. Patrick Dunn helped us with our last two, and the experience was basically effortless. He is k We have purchased several vehicles at Johnson Subaru. Patrick Dunn helped us with our last two, and the experience was basically effortless. He is knowledgeable, courteous, and kind. He genuinely cares about people and their needs. We never felt pressure of any kind as we looked for just the right vehicle for our family, and he helped us get a great deal. He went above and beyond to make sure we were taken care of, and we WILL be back. We are very happy with Subaru vehicles, Johnson Subaru, and Patrick Dunn and can HIGHLY recommend them! More
by Ms. Vicki
Employees Worked With
Patrick Dunn
February 02, 2020
We have had several Subaru’s over the years. Working with Johnson Subaru is always a pleasure. I don’t feel like we have to play games. Chris Ahart and Patrick Dunn are always wonderful to deal with. They ha Johnson Subaru is always a pleasure. I don’t feel like we have to play games. Chris Ahart and Patrick Dunn are always wonderful to deal with. They have created loyal customers that will only purchase future vehicles from them More
by Hayes
Employees Worked With
Julia Miller, Chris Ahart, Patrick Dunn
