Jones Bel Air Nissan

Horrible Customer Service I purchased a car on Wednesday 6/8/16 from Ray Washington. The purchasing part of my experience was great. Customer service was great until you actual I purchased a car on Wednesday 6/8/16 from Ray Washington. The purchasing part of my experience was great. Customer service was great until you actually have an issue. Seems like the managers at the Bel Air Nissan doesn't want to deal with any problems that come their way. When I purchased my Nissan Versa Note, Ray told me that I was required to pay a deposit. I told Mr. Washington that I didn't have that kind of money but that I would be canceling the manufacturer's warranty, extended warranty and GAP insurance on my trade in and it should be close to that. I also explained that it could take 4-6 weeks to do so and that they (your company) would have to hold my check and I would call in to give the approval to deposit the check. Ray told me that would not be a problem to hold the check until I called. I think there was a disconnect between the finance office and the accounting office because my check was deposited 2x in June (2 weeks apart) causing 2 overdraft fees. I was also told that I would get all of these discounts by one of the owners (Brian Kilby) for buying 3 cars previously from Jones Junction, and my first payment wouldn't be due for 45 days. I checked my paperwork and noticed that I didn't get any of the discounts that I was told that I was getting and that my first payment was due on 7/8/16. I had left 3 messages for the Nissan manager Chad, spoke to Chad 2x (said he would look into and call me back), left a message for the office manager Michele Rubino, and left a message for the owner Bryan Kilby to call me and have yet to hear from anyone. On July 1st, Lamar Williams called me and told me that he could fix the due date for me and proceeded to tell me that he would meet me anywhere to sign the new contract. I explained to him that my company closes at 9 and that I could be at a Mcdonalds by 9:30. He said he would meet me there. I waited at the Mcdonalds for 45 minutes before he texted me to tell me to come to Jones. I could have been home in bed by 9:45 if he had told me to just go to Jones in the first place! The reason why I stopped at Jones Junction to buy a car was because I would get free oil changes, and free car washes for as long as I owned the car. The first 3 cars I purchased from Jones went without a hitch but this 4th car has been nothing but issue after issue. The car is great but the customer service is something else. I'm hoping to get this resolved as soon as possible so that I can further enjoy the purchase of my new vehicle instead of resenting it. I believe this will be the last time I purchase a vehicle from Jones Junction. I only gave 1 star because the customer service I received the day of purchase was great and you also have to give a star rating. More

Low tire light problem I can see why this service department only gets an overall star rating of 2.2. I had to take my 2014 Rouge back 4 times for the low tire pressure ligh I can see why this service department only gets an overall star rating of 2.2. I had to take my 2014 Rouge back 4 times for the low tire pressure light coming on and not going back off. All they would do is add air to my tires and tell me it's because of the weather. No one cared enough to really check it out until I contacted Nissan Corporate. Then I got a case number. They told me the next time this happens to contact Frank (the manager of service). He even called me and told me to do so. Well 3 weeks ago it came back on, so now I will be contacting Frank and drive all the way back out there again and really hope they actually fix the problem this time. More

Dominick Avena is the man Dominick Avena at Jones Nissan is a class act. My buying experience with him was flawless, more so than I expected. I originally contacted him because Dominick Avena at Jones Nissan is a class act. My buying experience with him was flawless, more so than I expected. I originally contacted him because I saw a used car I liked on the lot. He called back and apologized because the car was already sold but immediately asked me what I wanted. Though he was persistent, he was very considerate about my time and very personable, even when I disappeared for a few days due to work. We negotiated a price over the phone, one which he worked with me on the entire time. On my way up to the dealership (40 miles away), I was worried that something might happen with the deal. I was also stressed out because of work. He gave me an apple and a granola bar when I finally arrived, and he was still extremely nice. Again, I thought something might be up. It couldn’t be this smooth. It was. He gave me a fair trade for my Camaro and hooked me right up. And the Murano I finally purchased had a few upgrades they threw in because there wasn’t one on the lot. No extra charge. Nothing. When I went to pick up the car the following day, Dominick made them take it back and wash it once more. He didn’t have to. The deal was already finished. Unlike today with a car market filled with sharks, Dominick is a throwback to the 80’s and 90’s when car salesmen looked out for their customers. This is missing from today’s car dealerships. Dominick understands about taking care of his customers, which will earn him my business in the future. I would also like to point out Jay Region at Jones Nissan as well. He’s a super guy who helped me out the following day with showing me the ins and outs of the Murano. Again, a very personable guy who had some great stories to share. He even made sure I had a full tank of gas when I left the lot. I would recommend working with either of these guys. More

$200 document fee added when sitting down with financing after I agreed to sale price with salesmanager; this was not disclosed prior to being presented with purchase contract. Salesmanager said it was on t after I agreed to sale price with salesmanager; this was not disclosed prior to being presented with purchase contract. Salesmanager said it was on their web sit; I told him that was far from full disclosure. The sales manager said they charge everyone and I could just not buy the car. More

2013 Nissan Pathfinder As you may have heard, the transmissions in the 2013 Pathfinder are completely rotten. We had ours replaced not even 12 months into owning the car. We As you may have heard, the transmissions in the 2013 Pathfinder are completely rotten. We had ours replaced not even 12 months into owning the car. We've still been having trouble with the new transmission. We have brought the vehicle in multiple times reporting the issue, and within 24 hours, they said they've reset the computer chip and it drives fine. Within a week, the Pathfinder's transmission is on the fritz again. Chuck, whom I have learned is no longer with the company, and Carol have never been of any true help. Carol is just a xxxxx. There was one situation that arose that came close to harming my two year old daughter. When I asked what they were going to do about it, they initially didn't offer anything, only following through with a credit towards our next major check up. I have come to loath the brand of Nissan and Bel Air Nissan. We have vehicles from Toyota (Jones as well), and service is always beyond expectations. They always fix what we've asked and will let us know if they've notice anything else wrong about the vehicle and the necessity of fixing the found problem. They've even fixed found problems for us, for free! More

Oil Change Gone Wrong After purchasing my 2014 Nissan Maxima Sport Edition from Jones, I looked forward to taking part in the Jones-for-a-Lifetime program. My last dealersh After purchasing my 2014 Nissan Maxima Sport Edition from Jones, I looked forward to taking part in the Jones-for-a-Lifetime program. My last dealership for my previous car had been in Hunt Valley, so I was happy to work with a dealership in the neighborhood. Unfortuantely, the very first time I brought my vehicle in for an oil change, Jones Bel Air Nissan ruined my faith in their ability to perform a simple maintenance job. The mechanic or technician over-tightened my oil pan plug. Why is this a problem? Because my $38,000+ car, at less than 4 months old, dropped ALL OF ITS OIL in my driveway! Scared to drive a vehicle without any oil in it, for fear of damaging the engine, I had to to have my BRAND NEW VEHCICLE towed into the service center. And you know what the service advisor said? "Oh, we're sorry about that. We put in a new oil pan plug. And we gave a new oil change too"! At no point in time did she apologize for the damage to my oil pan (which they DID NOT replace), she did not apologize for the major inconvenience and she DID NOT acknowledge that Jones Bel Air Nissan was at fault for the improperly installed oil pan plug in the first place. The entire experience was left a sour taste in my mouth. I paid for the Jones-for-a-Lifetime service agreement. Why? They stated that in order to price match a competitors lower, internet-advertised price, the Jones-for-a-Lifetime would not apply to my vehicle. After all of that, and they still can't properly change the oil. Frankly, I have all of my Nissan service performed at a dealership near Baltimore. At least I can trust their mechanics. More

I took my car into Nissan to have the 100,000 mile check on my car completed. Came to pick up my car later on the day and my jaw about dropped to the floor when they said the final cost for the service was on my car completed. Came to pick up my car later on the day and my jaw about dropped to the floor when they said the final cost for the service was 594.25. All the 100,000 mile service did was cover inspections which by itself was 445.52 and it included lubricating locks/hinges, replace incabin air filter, replace spark plugs and just inspect the rest of the engine. They then charged 82 for the spark plug and 33 for the air filter. Then they wanted more money by telling me a needed a brake flush ($179.95), power steering flush ($189.95), engine coolant flush ($189.95) and a transmission flush ($279.91). But all those apparently could wait cause the major problems was a Oil filter housing O-ring seal that cost $435 and a sub oil pan reseal $281. I left out disgusted. Less than a week later took my car to a local mechanic, those major repairs that jones wanted more than $700 for he only charged me $250. The flushes he said I could hold off for, they were only $70 a piece. Never again will I go to Jones for a major repair, I will only let them change my oil for the lifetime cause thats all they are good for. More

There was damage done to my car and this dearlership has refused to fix this problem which is around $500.00. Have tried on several different occasions to have this resolved within the past week and i have refused to fix this problem which is around $500.00. Have tried on several different occasions to have this resolved within the past week and i have been told there is nothing that this dealership can do for us. Which i find very dishearting due to the vehical only having 6,000 miles on it. More

Wife brought 2009 Nissan Altima in for oil change, also check engine light on. Informed Bank 0 sensor 1 (air fuel ratio sensor) bad. These THIEVES, yes CORRUPT THIEVES, wanted $689.00 to replace the sens check engine light on. Informed Bank 0 sensor 1 (air fuel ratio sensor) bad. These THIEVES, yes CORRUPT THIEVES, wanted $689.00 to replace the sensor. I asked the cost breakdown. The crooks responded as follows; $289 for the sensor, $400 for the labor. I googled the OEM part, $94, from DENSO, aka NISSAN. I then located the sensor, its right in front of the engine, no other part has to be removed to remove and replace the sensor. the sensor itself, for those of you who do not know looks just like a spark plug with 1 wire sticking out of the top. I challenged the service advisor on the cost, he said he couldn't do anything. In other words, its standard PRACTICE to STEAL FROM THEIR CUSTOMERS. I bought the part from a local auto parts store, videoed the replacement...the entire task took just under five minutes...they wanted $400 for 5 minutes labor...their advertised rate was $125 per hour. I spoke to service manager, Chuck Sansom, stated he didn't want my business any more... no problem. I asked Chuck if I should let his boss know. Chuck said sure and tolsd me his bosses name was Larry Jones. I asked Chuck if he thought Larry Jones would agree with him that losing my business was acceptable to Larry, after all I buy two new cars every three years, I know that's not much, but Im not so sure Mr. Jones would agree with a lying , stealing , service manager that because of him, he would not be the beneficiary of a guaranteed sale of two new vehicles every three years. Chuck gagged...stuttered and said sure ...um go ahead. Bottom Line Jones Junction Belair, MD., would like stupid customers who feel trapped by the service needs of their cars, and feel helpless to choose between driving away to get your service done elsewhere or getting ripped off like a sap from Jones Junction. If they figure out you know what your talking about, they no longer want your business, according to the Service Manager, the owner, Larry Jones fully supports this philosophy...so this is what they get as a consequence...an OUTING on every single rating board there is in the world...and no purchases from me of any new cars EVER. In addition, I have sent the video of the self-repair (with timer clock in video) to the states Better Business Bureau and the States Attorney General...5 minutes work does not ever translate into $400 if your service rate is $125. And for dessert the knowledge of the loss of several car sales from any of my friends and acquaintences from the military who moved here from NJ...we are all interested in who the trustworthy businesses are in this area we were forced to move to...so believe me when I tell you, they are all aware NOT TO GO TO JONES Junction EVER. Good job Chuck! Larry, I might come back, but only after you fire that crook, Chuck and issue an apology to my wife for attempting to rip her off... If this is not reasonable to you then you agree with Chuck, stupid morons are your only desired customers...as you fell most people who come to your dealership are complete morons, so you boldly rip them off through your dishonest lazy service manager More

My 2009 maxima was destroyed in a rear-in collision. I went to Jones Junction to purchase another maxima, 2010. I haggled over the price of $24,900 down to 22,000. Later to find out that nissan added 24 went to Jones Junction to purchase another maxima, 2010. I haggled over the price of $24,900 down to 22,000. Later to find out that nissan added 249.00 to the price. Then I explained that the tires on the 2010 was not exceptable. I pplaced a peeny inside the tread of the tire and showed Mr Styon that all of Abarham Lincoln's head was showing. He told me that there was nothing he could do. He stated that the car was found to be legally road worthy by their mechanic. I refused to take the car until the tire issue was resolved. So, I told Ed to have the service department takethe tires off my 2009 maxima and exchange them with the tires on the 2010 maxima. That was fine with Jones Junction nissan, because I had to pay for it out of my pocket. I did not take possession of the 2010 that day because the service department had not comnpleted the tire issue. When I got off work the next day I returned to Jones Jnction Nissan. The work had still not been done on the 2010 maxima. I had already signed all of the documents and my loan was already approved. I should not have had to pay for tires to be put on the 2010 maxima because that car should have had good tires on it already. There is a lot more that I want to say describing the way business is conducted however I'd rather stand in front of a panel who would be willing to listen and do something about it. More