This dealership is total and complete trash. I have been bringing my vehicle here for years until this past time. (Oil changes, brake and rotor replacements, alignments, 4 tire replacements, CVT replacement and many other services) I also use Jones Toyota for another vehicle, which was also until recently and will no longer do. I had issues, which video evidence was provided each time, and they could never find the issue(thought it was turbo related and kept my vehicle multiple times, and even for days to check the turbo). Was in fact the CVT. Long story short, magically, with only this dealership ever working on it, the recirculatory valve and corresponding air intake plastic cover gasket broke and were "glued" back together. Which caused me have to tow it to them. The repair costs hundreds of dollars, for parts and labor. $250 for labor alone, that the mechanic literally put the broken part on in front of me in less than a minute, to show me that was the problem. So the new unbroken part, that was literally top of engine and a couple of bolts to hold it on, took hours to replace? They also THREW my old parts away, when I asked for them back. Your dealership is a rip off, and disgustingly overcharges customers for parts and labor. How many customers has your dealership ripped off, because they didnt catch your fraud? I waited awhile to speak to the store manager, Steve Zell, who really didnt care and wrote some names for me to contact, because my issue was below him. I called the service director, Chuck Saneman, who couldnt care enough to even return a call. So while you ripped me off for the last time, you also lost a customer for life, including from your other dealership, Toyota(who an employee almost hit me with a car in their parking lot). If you read this, avoid this dealership chain, unless you like throwing you money away to a trashy business and get trashy service in return.