Jones Bel Air Subaru

I give them an outstanding rating in sales and customer serv I give them an A+ in customer service and sales.They always put my needs first and took thier time until I was satisfied with a vehicle to fit my need I give them an A+ in customer service and sales.They always put my needs first and took thier time until I was satisfied with a vehicle to fit my needs and budget. More

Subaru Impreza 2018 Bel Air Subaru has been my go-to dealer since 2015. Fred Hinder, my contact and sales rep there has always treated me honestly and with respect. This Bel Air Subaru has been my go-to dealer since 2015. Fred Hinder, my contact and sales rep there has always treated me honestly and with respect. This is my third Subaru purchase at this dealer. Fred handled them all. Kudos also to the dealer’s maintenance team which has handled our support quickly and effectively. I am very happy with my experience there. More

our visit was so much better than we expected due to Fred H Car shopping can be so frustrating and confusing but thanks to Fred Hinder, our salesman, this visit turned out to be a great experience. We pretty mu Car shopping can be so frustrating and confusing but thanks to Fred Hinder, our salesman, this visit turned out to be a great experience. We pretty much knew what we were looking for before we got to the dealership but Fred helped us feel that we had made the right choices to meet our needs. He fully explained everything we needed to know about the Subaru Forester, and the differences between the forester and the Touring which has the Turbo engine that we wanted for pick-up. Fred demonstrated all of the buttons, bells and whistles that make the Forester Touring so special. He was very patient with all of our many questions ans cleared up all of our confusion about several different issues. We were so very comfortable talking with Fred that it didn't even seem like we were car shopping.but rather spending time with a friend. We would recommend this dealership and especially Fred Hinder to our friends and family without hesitation. More

Subaru purchase I received great service from my sales person Alex to my Subaru encore rep Amy! And a big thanks to service department adviser Ryan! I love both of my I received great service from my sales person Alex to my Subaru encore rep Amy! And a big thanks to service department adviser Ryan! I love both of my Subarus! More

Very helpful I purchased a 2017 Subaru Impreza Sport. My experience with the team at Jones Subaru has been excellent so far. Alex, Tory, and Amy provided amazing s I purchased a 2017 Subaru Impreza Sport. My experience with the team at Jones Subaru has been excellent so far. Alex, Tory, and Amy provided amazing service. More

Didn't even try to find my problem I brought my new car in for a rattle sound. They misdiagnosed it, and asked me to leave it for a few days. Two days later, I go to pick it up. Going b I brought my new car in for a rattle sound. They misdiagnosed it, and asked me to leave it for a few days. Two days later, I go to pick it up. Going by the milage and my dashcam footage, they only looked at it for a total of 30 minutes, but never drove it on the road to hear the sound! When I asked the service manager about it, she got the technician who insulted me. I said I looked it up on the internet and he cut me off with "Oh, you looked it up on the internet, so you're an expert now?" Rude, unhelpful, completely poor service. This is the second terrible service experience I've had with this group of dealerships out of only two visits. A week later, my car still rattles. More

Very Pleasant experience and follow uo My experience so far with the team at Jones Subaru has been great. From the sales team to the excellent follow up with Amy Gayles has been very thorou My experience so far with the team at Jones Subaru has been great. From the sales team to the excellent follow up with Amy Gayles has been very thorough and professional. I would recommend Jones Subaru to others based this experience . More

Great Follow-Up I puchased a 2017 Subaru Oubtack in mid June and was told I would be getting a follow-up to go over all of the functions of my car. Just as stated, I I puchased a 2017 Subaru Oubtack in mid June and was told I would be getting a follow-up to go over all of the functions of my car. Just as stated, I received an email with the option of scheduling an appointment. I showed up early and Amy Gayles was waiting for me. She was extremely warm and engaging, and she showed me some things I had not previously known regarding all of the various buttons and controls. She made it all very simple, and I enjoyed her humor as well. When the appointment was over, she gave me a gift/gas card to Wawa and nice little notepad and pen that I will keep in my car. She assured me I could call her with any future questions I might have.. I am very happy with my car, and appreciated the timely follow up with Amy! She did a great job. More

Good all the way around! Great, friendly, and easy buying experience. Everyone at every stage of the process was genuine and helpful! Service after the sale is awesome, unlike Great, friendly, and easy buying experience. Everyone at every stage of the process was genuine and helpful! Service after the sale is awesome, unlike any other car buying experience I've had! More

New vehicle delivery Purchased 2017 Forester met with Amy Gayles Subaru Delivery Specialist to go over questions we had on all the bells and whistles on vehicle. She was v Purchased 2017 Forester met with Amy Gayles Subaru Delivery Specialist to go over questions we had on all the bells and whistles on vehicle. She was very knowledgeable and very friendly. We did not feel rushed and felt more comfortable with the vehicle. More