Jones Bel Air Subaru

Bought a new Crosstrek here yesterday. Easy and quick process, and great support from Jennifer while I was waiting for the vehicle to arrive on lot. John and Bob were great to work with du Easy and quick process, and great support from Jennifer while I was waiting for the vehicle to arrive on lot. John and Bob were great to work with during the purchase process. More

I purchased a vehicle on December 30th, 2021 from this location. We have Permanent Disabled Veteran tags from our previous vehicle, which we sold prior to coming to this location and purchasing our new ve location. We have Permanent Disabled Veteran tags from our previous vehicle, which we sold prior to coming to this location and purchasing our new vehicle. At the time of purchase, the individual processing everything (Mary I believe) asked about our tags and asked if we cancelled our previous vehicle insurance. We advised her that we did cancel the sold vehicle’s insurance and she said that it would be fine and issued us a 60-day Temporary Registration Permit (not temporary tags) to be used in conjunction with our previous tags. After about 30 days we received a violation in the mail from the Maryland Vehicle Administration stating we did not have insurance on our previous vehicle, which was sold. We contacted this Subaru in reference to the issue and they researched it and said that it should be fine and to disregard the violation because our tag transfer hadn’t gone through yet. About a week later we received mail from this Subaru with a check for the registration amount stating the MVA would not process our transfer because we had an active violation on our registration. Now our tags that were supposed to be transferred are suspended and we don’t have any temporary tags to drive our newly purchased vehicle. All of this because we should have been issued temporary tags at the time of purchase and turned in our previous tags due to since our insurance on our previous vehicle being cancelled. Or we should have been advised to maintain insurance on our sold vehicle until after the tag transfer was completed, neither of which happened. I called on today’s date and spoke with April who said there was nothing she could do after asking if we received the mail containing the check for our registration. I explained to her why we had to violation (their error) and that they told us it wouldn’t be an issue. I highly recommend you avoid this dealership and any other Jones dealership for that matter as they do not care about you after you have made your purchase. More

Dealer required full payment to purchase a new car and would not guarantee a delivery date or allow you to cancel it if the car took too long to get in. Stated that all dealerships were doing this due to would not guarantee a delivery date or allow you to cancel it if the car took too long to get in. Stated that all dealerships were doing this due to demand. Absolutely false. My daughter was able to put a $500 deposit and be guaranteed a new car in just a few weeks with another dealership. Beware of their sales tactics. More

Jones Subaru service Department has always been a pleasure to work with to get my Subaru serviced for 6 plus years and counting. The Jones service team knows what customer service means, you see it, pleasure to work with to get my Subaru serviced for 6 plus years and counting. The Jones service team knows what customer service means, you see it, and you feel it. More

Excellent communication on all aspects of sale. Great one on one with salesman Trai and finance team. Big thanks to all involved in the process. on one with salesman Trai and finance team. Big thanks to all involved in the process. More

Lack of communication Let me start by saying I do not usually write reviews but with the service issues I had with this dealer was really unacceptable. It happened to me a Let me start by saying I do not usually write reviews but with the service issues I had with this dealer was really unacceptable. It happened to me a few times and I know it was my mistake going back hoping that things will be better from the last time, but I was wrong. The first time I went there was for a check engine light. That was around 5 pm when they scheduled me and after waiting for around 2 hours with my kids, they said cannot accommodate me anymore because the Tech already left for the day. I went there for nothing. So, I was told to just drop off the car early the following day so I could pick it up and was assured the car will be ready by 12. They gave me a ride home and waited. It's already 2 pm and still, no call from them. I decided to call and found out that my car hasn't been checked yet. No updates from them or whatever. Now, they said the car will be ready by 6 for pick up. I called before going there around 6 because its a 40 min drive from my place and guess what? My car wasn't checked yet and needs to stay for another night. I am already frustrated with their lack of communication. When I went back the following day, the car wasn't fixed because they were not sure where the problem was. Out of my frustration, I just took my keys and left. I have not learned my lesson yet so I came back this week for a simple wheel alignment. I had no choice because they were the only one that has an available schedule. The attendant accidentally snapped my transmission cable when parking my car because after rolling the car on a sloped on a neutral gear, he put it on first gear. He wasn't aware that first gear on a stick shift cars are to be used on a complete stop only, Subaru cars are known for that. They called the service manager and I was told that the car needs to stay for the night again since no one is there to fix the problem. Take note, the manager knows that my car has modifications on and still, they accepted it for an alignment. The following day came, I called early in the morning to inform the manager about adjusting the height of the car before aligning it and he said no problem. I got a call from him after an hour saying that they cannot align the car due to the aftermarket parts. I am so frustrated with their lack of communication, they really really need to work on that. They know about the aftermarket parts the day before and yet, they wasted my time again. I know some of you will agree or disagree with my review but I just want to voice out what happened because of my frustration and wasted time. I hope this wouldn't happen to anyone anymore. More