Jones Bel Air Subaru

Subaru Impreza 2018 Bel Air Subaru has been my go-to dealer since 2015. Fred Hinder, my contact and sales rep there has always treated me honestly and with respect. This Bel Air Subaru has been my go-to dealer since 2015. Fred Hinder, my contact and sales rep there has always treated me honestly and with respect. This is my third Subaru purchase at this dealer. Fred handled them all. Kudos also to the dealer’s maintenance team which has handled our support quickly and effectively. I am very happy with my experience there. More

our visit was so much better than we expected due to Fred H Car shopping can be so frustrating and confusing but thanks to Fred Hinder, our salesman, this visit turned out to be a great experience. We pretty mu Car shopping can be so frustrating and confusing but thanks to Fred Hinder, our salesman, this visit turned out to be a great experience. We pretty much knew what we were looking for before we got to the dealership but Fred helped us feel that we had made the right choices to meet our needs. He fully explained everything we needed to know about the Subaru Forester, and the differences between the forester and the Touring which has the Turbo engine that we wanted for pick-up. Fred demonstrated all of the buttons, bells and whistles that make the Forester Touring so special. He was very patient with all of our many questions ans cleared up all of our confusion about several different issues. We were so very comfortable talking with Fred that it didn't even seem like we were car shopping.but rather spending time with a friend. We would recommend this dealership and especially Fred Hinder to our friends and family without hesitation. More

Subaru purchase I received great service from my sales person Alex to my Subaru encore rep Amy! And a big thanks to service department adviser Ryan! I love both of my I received great service from my sales person Alex to my Subaru encore rep Amy! And a big thanks to service department adviser Ryan! I love both of my Subarus! More

Very helpful I purchased a 2017 Subaru Impreza Sport. My experience with the team at Jones Subaru has been excellent so far. Alex, Tory, and Amy provided amazing s I purchased a 2017 Subaru Impreza Sport. My experience with the team at Jones Subaru has been excellent so far. Alex, Tory, and Amy provided amazing service. More

Didn't even try to find my problem I brought my new car in for a rattle sound. They misdiagnosed it, and asked me to leave it for a few days. Two days later, I go to pick it up. Going b I brought my new car in for a rattle sound. They misdiagnosed it, and asked me to leave it for a few days. Two days later, I go to pick it up. Going by the milage and my dashcam footage, they only looked at it for a total of 30 minutes, but never drove it on the road to hear the sound! When I asked the service manager about it, she got the technician who insulted me. I said I looked it up on the internet and he cut me off with "Oh, you looked it up on the internet, so you're an expert now?" Rude, unhelpful, completely poor service. This is the second terrible service experience I've had with this group of dealerships out of only two visits. A week later, my car still rattles. More

Very Pleasant experience and follow uo My experience so far with the team at Jones Subaru has been great. From the sales team to the excellent follow up with Amy Gayles has been very thorou My experience so far with the team at Jones Subaru has been great. From the sales team to the excellent follow up with Amy Gayles has been very thorough and professional. I would recommend Jones Subaru to others based this experience . More

Great Follow-Up I puchased a 2017 Subaru Oubtack in mid June and was told I would be getting a follow-up to go over all of the functions of my car. Just as stated, I I puchased a 2017 Subaru Oubtack in mid June and was told I would be getting a follow-up to go over all of the functions of my car. Just as stated, I received an email with the option of scheduling an appointment. I showed up early and Amy Gayles was waiting for me. She was extremely warm and engaging, and she showed me some things I had not previously known regarding all of the various buttons and controls. She made it all very simple, and I enjoyed her humor as well. When the appointment was over, she gave me a gift/gas card to Wawa and nice little notepad and pen that I will keep in my car. She assured me I could call her with any future questions I might have.. I am very happy with my car, and appreciated the timely follow up with Amy! She did a great job. More

Good all the way around! Great, friendly, and easy buying experience. Everyone at every stage of the process was genuine and helpful! Service after the sale is awesome, unlike Great, friendly, and easy buying experience. Everyone at every stage of the process was genuine and helpful! Service after the sale is awesome, unlike any other car buying experience I've had! More

New vehicle delivery Purchased 2017 Forester met with Amy Gayles Subaru Delivery Specialist to go over questions we had on all the bells and whistles on vehicle. She was v Purchased 2017 Forester met with Amy Gayles Subaru Delivery Specialist to go over questions we had on all the bells and whistles on vehicle. She was very knowledgeable and very friendly. We did not feel rushed and felt more comfortable with the vehicle. More

The kind of dealer I wouldn't send my enemy to. Our Outback is serviced by time rather than mileage due to very low miles put on the vehicle. No mention of any brake work needed when we had it in O Our Outback is serviced by time rather than mileage due to very low miles put on the vehicle. No mention of any brake work needed when we had it in October for its regular service. Magically less than 2300 miles later we bring it in again for service and behold!, Our rear brakes suddenly are down to 1mm and they are recommending replacing pads and rotors on a car with 32,000 miles. Service Manager Jen, refused to get on the phone to discuss, refused to call me back to discuss. The Service Advisor couldn't tell me if the calipers were locked up or not. Suggested my wife rides the brakes even though the front brakes do 80% of the braking and had plenty of pad life left. Ended up having to go through Subaru of North America, who saw what happened and agreed to take care of the brakes given we were just out of warranty by time, as we were still within by mileage, and they should have told us about them getting low, but clearly didn't do the inspection they said they did. After we were told Subaru was taking care of it, we made an appointment to have the work done, and Jen tells my wife she hadn't heard from Subaru and we were responsible for it until she heard otherwise. Again had to call Subaru of NA, who quickly called the dealer and told them again, to cover it under good will. Jen, the incompetent, irresponsible, inattentive so called service manager has zero bedside manner, zero manners period, and has no clue how to run a service department. For her to speak the way she did to my wife, shows me she has no clue as to what her job entails. To tell a customer who is having a problem that you aren't coming inside because you are "busy" checking in trade-ins is inexcusable. Driving 30 minutes for a "free" oil change is not worth the hassle of dealing with incompetent management, who promote techs not checking out cars until they are out warranty. The dishonesty, attitude, and lack of customer service makes us willing to drive twice as far to go elsewhere. Magically, our email address was deleted from the system too, so we won't be getting a survey from Subaru. Will be reaching out again to Subaru of NA let them know about that. Bel Air Subaru are a bunch of absolute thieves, who tried to take advantage of my pregnant wife, and didn't even have the ethics to try and make the situation right. Stay away if you value your vehicle and the safety of those who drive or ride in that vehicle. More