Jones Bel Air Subaru

I bought my WRX from Jones in 2010 and will be buying my wife's next car there as well. They were diligent about ensuring that I walked away from the sale satisfied with the deal we made. Since then I have wife's next car there as well. They were diligent about ensuring that I walked away from the sale satisfied with the deal we made. Since then I have taken my car back for everything I've needed fixed and have received excellent service all the way around. More

Thank you again Glenn for your help with our second SubAru in three months. We love our new legacy and Crosstrek .Thanks to Jim Smith the manager too. SubAru in three months. We love our new legacy and Crosstrek .Thanks to Jim Smith the manager too. More

I have been getting our two Subarus serviced at Jones Subaru for 16 years now and the service is what keeps me coming back to Jones every time. The Service Manager, Jay Kendall, makes me feel like I am Subaru for 16 years now and the service is what keeps me coming back to Jones every time. The Service Manager, Jay Kendall, makes me feel like I am his only customer and always personally oversees the work done on my car. I never remember leaving there and not having every single item either checked or serviced on that date. Yesterday, I took my Outback in for a recall and the problem was corrected and I was out of there in less than one hour. That's awesome! I also just love the atmosphere with the flat screen TV, WiFi and the popcorn and apples readily available to me. These are just incidentals to their great service. The quality of service is what separates Jones Subaru Service from the rest of them. I used to dread going to the service department years ago when I owned another make of car because it was like a ghost town. I'd have to look for the manager who was sometimes not there or out to lunch. When I tried to explain my problem to them, they acted like I was a "dumb woman" and sometimes I'd have to return for the same problem a few times before they ever corrected it. Trust me, it was NOT ever a pleasant experience. That has NEVER happened at Jones Subaru Service Department! I can trust Jay Kendall and Jennifer to keep my car in perfect running condition and make my visit there such a pleasant experience. I no longer dread getting my car serviced - I actually look forward to it! If everyone ran their service department like Jones Subaru, there would be a lot more happy, satisfied customers out there! More

I recently had to call the Service Dept. to look at an issue with my new white Subaru. There was a transfer of black newsprint ink on the top of my vehicle as this was the place the news paper man threw issue with my new white Subaru. There was a transfer of black newsprint ink on the top of my vehicle as this was the place the news paper man threw my paper after a rainy morning. After sitting all day, I was unable to clean off the ink myself, so I called and set up an appointment with the service dept. Upon my arrival, they already had a loner car waiting for me as we all thought I would have to leave my vehicle. But Ryan wanted to have someone look at I before I left and came back with my vehicle clean and ready to go. No signs of black ink. Needless to say, he made my day and I left a much happier person. More

I was in for a detail/bumper repair a couple weeks ago. The service at the Subaru Store is unbeatable! I have a Hyundai and never been treated any different. Jay Kendall is a "Top Notch" service manager w The service at the Subaru Store is unbeatable! I have a Hyundai and never been treated any different. Jay Kendall is a "Top Notch" service manager who cares about his customers. It shows at every visit. There is a car always ready for me if needed to leave mine. The time frame for normal service is excellent...and the service advisers keep you updated on the progress. The waiting area is spotless and people are always asking if they can get you popcorn/soda. Subaru service has a very friendly team. So my suggestion would be if you have had the Jay Kendall experience at Subaru service great if not why not give them a shot for your next service appt. you will be glad you did. More

I came in for routine maintainence . I didn't have an apointment. I showed up at 6:15 a.m. Jay Kendall saw me sitting in my car and let me in the store 45 minutes early. All I needed was an oil change an apointment. I showed up at 6:15 a.m. Jay Kendall saw me sitting in my car and let me in the store 45 minutes early. All I needed was an oil change and Jay had a tech there early so I was in and out before 7:00 a.m. Wow what a great service experience. Thanks Jay!!! More

Worst car buying experience I have ever had. I previously bought a car from this dealership and it wasn't the best, but I never thought to expect anything else. The salesmen are always nice at this place, bu bought a car from this dealership and it wasn't the best, but I never thought to expect anything else. The salesmen are always nice at this place, but one thing keeps me from EVER buying a car here again... a man named Ian Chado ( I guess some type of manager). This man is absolutely AWFUL to work with. He is incredibly pushy, dismisses everything you say, and flat out lies to your face. He just looks like a sleeze and I'll never work with him again. We were shopping for the XV Crosstrek and it came down to that and another car (Kia Sportage). The Kia was at another Jones dealership, and since we wanted the Jones for a lifetime deal, we honed in on these two dealers. Up until talking numbers and price, the experience was fine. However, if you want to pay anything less than sticker at this place, they bring in Mr. Ian Chado... who tries to xx his way around taking money off for you. We dealt with him on our first car buying experience here but it was limited and wasn't enough to keep us away. This time, he cost his salesman and dealership a sale. First off, I've never been to a dealership that WILL NOT tell you your interest rate. They kept it from us like it was a secret. In fact the salesman told me he doesn't "divulge" that information until we're signing papers and agree on a price because its "confidential." And Mr. Chado told me he doesn't care about interest rates, and they are what they are so he doesn't worry about them. Unfortunately, as a buyer financing a car, I care about what interest rate I'll be paying my loan back at. They were absolutely inflexible on price and were only willing to knock a couple hundred off sticker for us. Now we were returning customers and that should have counted for something. Apparently they didn't think so. I even showed him Truecar.com, which analyzes actual market research of what people pay for their car for a specific area, and the price they quoted me was ABOVE this average. Now for an average to work, you need a minimum and maximum. I wasn't interested in paying above the average paid by people in my area. Of course they questioned the validity of the website and said untrue their numbers were. Well after haggling price with the salesman, apparently he hit his low. Mr. Chado came over and tried selling us on safety of the car and resale and blah blah blah. All stuff we researched and knew about, considering we were Subaru owners already. Wasn't going to work. He then proceeds to pull out an "invoice" from Subaru. Which we couldn't handle because it was confidential information. We were supposed to believe it was official because on top it had the words Subaru of America. Something I could've made in Word, with no marking of proprietary information or anything. Unfortunately for him, my job requires me to review documentation like this for validity, and it was questionable. But anyway, we weren't concerned with what HE paid for the car anyway, we cared about our price. Which they kept dancing around. Finally he gave us a "bottom line" price, which was only 200 dollars off (which is a document fee for them). When you're spending 20k on a car and they knock off 200, that just simply won't do. Every time we wanted the price down, the only thing they'd come back with is me putting more money down. And he once again, refused to tell us interest rate. Now we already had financing but I was just curious to see what they could give us, but absolutely refusing to tell me the rate was just nonsense. Ultimately, we walked out without a Subaru because of this man. He talked down to us like we were stupid and tried every sales trick under the sun to sell us on why we should pay more. We love Subarus and wanted another one, but if I'm ever in the market again, as long as he's there I won't return to Jones. I don't even want to return there for service, but unfortunately, I have no choice if I want free oil changes. We ended up getting the Kia from Jones Kia, which was an amazingly improved experience and actually enjoyable. Details are in my Jones Kia review, but I must say they really took care of us. Now For the service: They're ok. Oil changes take about an hour. I wouldnt recommend using their pick up service for you car. I tried it once and my front license plate came back completely bent. The guy driving fixed it for me but it still makes you think of what they do to your car. I asked them to pick it up because my gas tank door wasn't opening (busted spring) and it took them 3 TIMES to fix it. Now I don't live that close (20 miles away) and they kept running my car back and forth. Finally it came back fixed and the guy gets out of my car and says "you're really low on gas, you're running on fumes." REALLY? REALLY GUY?! Could it be because you drove from my house to your dealership 3 times in the last couple of hours? Could that be why I don't have gas?! Basically I'm saying if you have the time, just bring it there and wait. You also have to schedule the pick ups like 3 days in advance which is annoying. They also usually forget to wash my car on occasion but the quicker you get out, the better. If I didn't have to go here, I wouldn't. More

Came to dealership because car was leaking fluid. Car was dropped off and I was called by Jennifer and was told my head gaskets were leaking and car was out of warranty! Go figure. She told me she would talk dropped off and I was called by Jennifer and was told my head gaskets were leaking and car was out of warranty! Go figure. She told me she would talk to Service Director to see if they can help me. The Director (Jay Kendall ) called me back and told me they were going to give me some goodwill assistance. I thought that was comendable since I didn't buy my car there. Later that day Mr. Kendall called me back and told me they were covering the whole repair! I Love This Place!!! I'm going to come here forever and Buy all my cars here and service them all here!!! Thanks Mr. Kendall! More

I took my Suburu in for a seat belt recall. It has 28,000 miles and is 14 months old. While there, a service man told me my cabin air filter needed to be changed. He had it with him to show me. He 28,000 miles and is 14 months old. While there, a service man told me my cabin air filter needed to be changed. He had it with him to show me. He told me it would cost $98 to replace. I asked why so much. He said it was very difficult to get to it to replace it. I told him that they already found a way to get the old filter out and at this point they could just put a new one in and the installation ought to be near free since this would be no more trouble than putting the old one back. It turns out to be very easy to get to and takes five minutes. He also told me the car should be de-carbed. At 28,000 miles? He also told me that the service department had a full list of service that they recommended in addition to the 30,000 miles servicing recommended by Suburu. The total cost would be $1,200. I told him that was more than I could do right now and he suggested I take a loan through the dealership to pay for it. I is clear to me that he serviceman worked on commission. Any cost of the work they do would include the salesman's commission. Naturally, I will never go back. More

I noticed car online that I was interested in and clicked the "get Internet price" and instead of receiving the price I received an email from Chris the Internet Sales Manager asking when we were coming in. the "get Internet price" and instead of receiving the price I received an email from Chris the Internet Sales Manager asking when we were coming in. I replied with when I receive the Internet price. Silence fell across the ether and I sent another request from another email account and received the same. I called and was redirected back to Chris. I sent another email and received a sideways response that was a poorly executed jedi mind-trick to get me into the dealership because that is the only way I could demonstrate my seriousness. Three days pass and I get a call on my cell phone asking when I plan on getting there for my test drive. It was time to stop the nonsense and explain that poorly executed manipulative skills would not work and I explained what I expected and what was not being done. I advised that I had initiated a purchase out of state and that if they would not give me their best price then please stop wasting my and their time. They relented and provided me their best price and I thanked them and said I had a better price for a lower mileaged car. In short, if you do not value your time and you relish the art of poor negotiation, then waste your time here. I on the other hand value my time and a higher degree of business acument than I encountered with Bel Air-AKA JONES JUNCTION. More