If I could give zero stars, I would. It is my opinion that anyone who values their vehicle should NEVER consider having work done by Jones Junction Collision Center. My car was returned to me over a month after a relatively minor accident, and when it was returned it had 48 more miles on it than when it was picked up, it had a big chip in the hood and a broken windshield, and it had several new scratches (one of which is over 8 inches long and goes through the paint to expose the metal below) that it did not have when it was picked up. It took a month and a half of ignored phone calls and messages, a stop-payment being put on the deductible I paid with a credit card, and the threat of a lawsuit being filed before Jones finally got the windshield fixed that they broke. They never explained the additional mileage they put on my car and have still not done anything about the chip or scratches that happened while my car was in their care. At this point, I guess they have won, they've worn me down enough that I have given up on the chip and scratches being fixed.
Let me tell you my story... I slid in snow and crashed into an ice bank on February 9th of 2014. The front end of my 2013 Hyundai Elantra was beat up pretty badly from the impact, the plastic bumper was destroyed which left a fog light hanging, the radiator and AC compressor were damaged, and some other cosmetic damage was done. Since there were parts hanging off and dragging on the ground, the vehicle could not be driven. I called Jones to have the repairs handled because I purchased the car from them and read some of the other reviews people left and thought they seemed decent enough. I had Jones arrange for a tow truck to pick up my vehicle, they came and got it 2 days after the accident. So far so good... Jim Hobson was assigned to handle my repairs. He did the teardown on my car and gave an estimate to my insurance company. His original estimate included some aftermarket parts (radiator and AC compressor) rather than OEM, so I told him I wanted OEM parts and he adjusted the estimate. I wanted to make sure that if the radiator or AC compressor failed in the future, it would still be covered by Hyundai rather than having to deal with a third party. The OEM parts raised the estimate by about 200-300 dollars. No problem, my deductible was going to be the same anyway and I wanted the peace of mind. For the first two weeks after the estimate, he kept telling me that they were waiting on a part and they couldn't begin repairs until they had it. I informed him that I was moving to Georgia in early March, so I needed the car back as soon as possible as I had a lot of things I needed to take care of before the move. I had limited access to another vehicle and was able to get rides to and from work, but I still needed MY car so I could use it whenever I needed to run my pre-move errands. After the first two weeks with absolutely no progress, I was getting extremely anxious to get the work done. Jim said they were still waiting on that wiring harness, so I asked him for the part number which he gave me. I googled the part number and found that there were TONS of online stores with the part in stock ready to ship the same day. I informed Jim of this and he said he would talk to his parts department guy and figure out why I could get my hands on that part before he did (I believe he was just stalling the entire time and that they were not waiting on any parts at all). He then told me that he understood my frustration and that he would pull the harness off of a new vehicle if he had to (not sure why he couldn't have just done that to begin with, knowing that I needed my vehicle and had a limited amount of time left in Maryland). Lo and behold, he magically was able to have the part in the next few days. Okay, good. Now we can get to work. At this point we're about 3 weeks in from the time my vehicle was picked up. They start the work and tell me that it will be ready to pick up in the afternoon of March 6th. My move date was March 10th, so I explicitly told Jim that it absolutely had to be done by then, he said it definitely would and not to worry. Surprise surprise, it wasn't done on March 6th. They told me they needed another day, so I wasn't able to pick my car up until a few minutes before closing on Friday March 7th. Jim told me I could pay my deductible via credit card over the phone with him, and he told me that he "moved some numbers around" to save me some money. I inquired about how that was possible and he dodged giving me an answer by saying that he could just charge the full price if I wanted. Of course I wanted to pay as less, so I left it alone. I now suspect that they may have used the aftermarket parts from the original estimate that I said I didn't want. I haven't had a chance to verify this theory yet, but the discount he gave me was awfully close to the difference in the aftermarket parts vs the OEM parts that I requested. I paid my deductible via credit card over the phone and told them I would bring the signed check from the insurance company with me when I came in to pick up my car. He called me after 5 pm and told me my car was ready, so I headed over there from my job in Edgewood which took about 35 minutes due to rush hour traffic on a Friday. I got there a few minutes before they closed, went in and gave them my check, they gave me my keys and I asked where my car was parked, they directed me to it. I went out and got in the car and immediately noticed that my windshield was broken. It had an impact point and two cracks that were 15-20 inches long emanating out from the impact point. I immediately got out and looked a little closer at the front of my car and noticed a large chip on the hood. Then I noticed the 8" or so scratch down to the metal in the A-pillar on the drivers side. Then I noticed a half inch by eight inch chunk of paint missing from the passengers side windshield frame. None of these scratches/chips were present when my car was waiting to be towed. I am certain of this. I had just hand-washed my car 2 days before the accident occurred and none of those marks were present. I had checked over my vehicle before it was towed to make sure I knew about all of the damage that the accident cause to be sure it was all fixed and these marks were not present then either. I also had to drop off my key to Jones as the tow truck driver failed to get it when he picked up the car, and when I dropped the key off I did another inspection of my car while it was on their lot, none of these marks were present then either. These marks happened when my car was in the care of Jones Junction Collision Center. Jim denied that they caused any of these marks including the broken windshield. He finally conceded that the windshield was probably their fault and said I would have to contact the Collision Center manager (Ed Zimmerman) to get Jones to replace the glass, but that I would have to wait until Monday, which he knew was too late as I was moving to Georgia. I called and left messages for Steve Smeltzer (one of the owners of Jones Junction), his assistant Rachel Lamacchia, the Collision Center manager Ed Zimmerman, and Jim Hobson. All of my calls and messages were either ignored or returned only to tell me that they had to look into it and would get back to me, which they never did. I always had to call them. Finally after several days of this, I disputed the deductible charges with my credit card company, still nothing. More calls and messages, still no resolution. Finally I reached out to a lawyer and explained my story in just as much detail as I have here, only to have him respond that he represented the Jones Junction owners in some other matters so he could not represent me, but I suspect that he may have mentioned something to the owners of Jones because the next day they finally responded and said they would pay to have the glass replaced by someone in Georgia. They were supposed to line it all up and get back to me, but they never did, so I had to line it up myself and work with someone at Safelite to bill the charges to the Jones Junction account. I asked more about the scratches and chips they caused, but they have ignored all of my communications since the windshield was fixed, so I gave up. I have also since discovered the now my car alarm “chirp” only works intermittently, some days it works, some days it doesn't. That's my experience with the Jones Junction Collision Center.
In my opinion, the Jones Junction Collision Center is shady as can be and they are in the habit of lying to their customers. I don't think they care about you or your vehicle, I think they only care about getting paid. I feel they are unscrupulous and downright arrogant in their disregard for the well-being of their customers. I sincerely hope that my story will be heard and will be considered by anyone needing repairs done on their vehicle. I hope this long review can prevent anyone else going through this kind of xxxxxxxx in the future. I hope the Jones empire loses this branch as I believe that they take advantage of the Jones name to lure in customers who expect to be able to trust them, then they screw them over. I would not send my worst enemies to Jones Junction Collision Center, they don't even deserve that business to me.