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Jones Chevrolet Humboldt - Service Center

Humboldt, TN

4.0
252 Reviews

252 Reviews of Jones Chevrolet Humboldt - Service Center

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May 20, 2025

Has a S3X offender working there. Very uncomfortable. The company employees minors at times and this is not a safe environment. More

by Concerned
Recommend Dealer
No
Employees Worked With
Daniel Glynn
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May 06, 2025

They failed to complete my service while it was scheduled. Had to bring car back and make extra trips due to the lack of professionalism. More

by HWCROWSON12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Pettit
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2025 -

Jones Chevrolet Humboldt responded

Again we are so sorry about your situation. Our service manager was out that day and we dropped the ball. Unfortunately, as Customer Relations Manager, I don't control service operations and was sent in to diffuse the situation with the tools I had available. Based on our last phone call, I thought we had made things right by the over $200 discount we gave on the work and having your vehicle delivered to you via rollback truck after business hours (while our driver waited on payment until you finished the ballgame you were at) in order to accommodate your schedule. We've got big changes in store in the near future, and if you choose to return we hope to give you outstanding service. If I've missed anything please don't hesitate to reach out to me at the dealership or on my cell. Megan Gastelum Customer Relations Manager

May 05, 2025

Very professional and gets the job done everytime. And very polite and coutious. Thank you. More

by futrell.ronald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janya Roberson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

Jones Chevrolet Humboldt responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jones Chevrolet Humboldt Management Team

May 03, 2025

Customer focused. Good team. Enjoyable process. Worth driving 2 hours to buy a truck from them. More

by chris@larc.co
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nino Ianni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Castleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Garner
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May 04, 2025 -

Jones Chevrolet Humboldt responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jones Chevrolet Humboldt Management Team

April 13, 2025

I have never had a problem in your service department at any time i need service. Ms. Crystal is always very helpful. More

by terry416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janya Roberson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Jones Chevrolet Humboldt responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jones Chevrolet Humboldt. Jones Chevrolet Humboldt Management Team

March 23, 2025

Service was timely and good but prices are too high for alternative services ..Janya was great More

by MH42852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janya Roberson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Jones Chevrolet Humboldt responded

Thank you for your business and this review. We're happy to hear Janya was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones Chevrolet Humboldt Management Team

March 07, 2025

Beautiful smile and a great attitude . . When in customer service , these ywo are necessary for a successful service 😊 More

by joskiegilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janya Roberson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2025 -

Jones Chevrolet Humboldt responded

We are very happy to hear Crystal, Janya, and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jones Chevrolet Humboldt Management Team

February 26, 2025

She was very nice. Service was quick. Waiting room was large and clean. Will definitely use them again. More

by MWATTS0922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janya Roberson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Jones Chevrolet Humboldt responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jones Chevrolet Humboldt, we look forward to having you as a valued customer for many years to come! Jones Chevrolet Humboldt Management Team

February 23, 2025

Worse dealership located in west Tennessee. . The finance department just lies to you and covers things up More

by DAKOTA22S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janya Roberson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2025 -

Jones Chevrolet Humboldt responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Megan Gastelum Jones Chevrolet Humboldt Management Team (731) 798-2766

January 22, 2025

Fast, friendly and pay attention to any abnormalities… I love this place.. highly recommend… will return again More

by MOSLEYMARSHAUNDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tessa Buckingham
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Jan 23, 2025 -

Jones Chevrolet Humboldt responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jones Chevrolet Humboldt Management Team

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