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Jones Chevrolet Humboldt - Service Center

Humboldt, TN

4.0
256 Reviews

256 Reviews of Jones Chevrolet Humboldt - Service Center

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June 27, 2025

I recently purchased a truck from Jones in 3 way. Haven't had it long enough for the 1st oil change and the a/c quits. I call being nice and professional cause I too am a mechanic by trade. Anyway th More

by tj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nino Ianni
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Cowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Armour
3.0
This rating includes all reviews, with more weight given to recent reviews.
Janya Roberson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 12, 2025

Jones dealership is the best! !! The got me financed and out of there in no time with a new truck!! More

by clarkCAMERON949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylen Ahlquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ski Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Armour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janya Roberson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Jones Chevrolet Humboldt responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jones Chevrolet Humboldt Management Team

June 05, 2025

I was there for over three hours for an oil change, and tire rotation only. More

by Shelly.magruder
Recommend Dealer
No
Employees Worked With
Janya Roberson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2025 -

Jones Chevrolet Humboldt responded

Shelly, providing a positive service experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Megan Gastelum Jones Chevrolet Humboldt Management Team (731) 798-2766

June 05, 2025

Good customer service ever thing done in a good timely manner Love how all staff greet you More

by Andrearenaw
Recommend Dealer
Yes
Employees Worked With
Janya Roberson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janya Roberson
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Jun 06, 2025 -

Jones Chevrolet Humboldt responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jones Chevrolet Humboldt. Jones Chevrolet Humboldt Management Team

June 02, 2025

Great service ! ! Appointment was on time as scheduled !! Friendly and very professional staff !! Neat dealership !! More

by UCHISM2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janya Roberson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Jones Chevrolet Humboldt responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jones Chevrolet Humboldt to be a positive one. Please don't hesitate to reach out if you need anything else. Jones Chevrolet Humboldt Management Team

May 06, 2025

They failed to complete my service while it was scheduled. Had to bring car back and make extra trips due to the lack of professionalism. More

by HWCROWSON12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Pettit
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2025 -

Jones Chevrolet Humboldt responded

Again we are so sorry about your situation. Our service manager was out that day and we dropped the ball. Unfortunately, as Customer Relations Manager, I don't control service operations and was sent in to diffuse the situation with the tools I had available. Based on our last phone call, I thought we had made things right by the over $200 discount we gave on the work and having your vehicle delivered to you via rollback truck after business hours (while our driver waited on payment until you finished the ballgame you were at) in order to accommodate your schedule. We've got big changes in store in the near future, and if you choose to return we hope to give you outstanding service. If I've missed anything please don't hesitate to reach out to me at the dealership or on my cell. Megan Gastelum Customer Relations Manager

May 05, 2025

Very professional and gets the job done everytime. And very polite and coutious. Thank you. More

by futrell.ronald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janya Roberson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Jones Chevrolet Humboldt responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jones Chevrolet Humboldt Management Team

May 03, 2025

Customer focused. Good team. Enjoyable process. Worth driving 2 hours to buy a truck from them. More

by chris@larc.co
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nino Ianni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Castleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Garner
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May 04, 2025 -

Jones Chevrolet Humboldt responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jones Chevrolet Humboldt Management Team

April 13, 2025

I have never had a problem in your service department at any time i need service. Ms. Crystal is always very helpful. More

by terry416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janya Roberson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Jones Chevrolet Humboldt responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jones Chevrolet Humboldt. Jones Chevrolet Humboldt Management Team

March 23, 2025

Service was timely and good but prices are too high for alternative services ..Janya was great More

by MH42852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janya Roberson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Jones Chevrolet Humboldt responded

Thank you for your business and this review. We're happy to hear Janya was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones Chevrolet Humboldt Management Team

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