Jones Chrysler Dodge Jeep

Jones Chrysler Dodge Jeep responded

We’re glad Ashley made your pickup from Enterprise effortless and answered every question about your new Ram 1500 purchase. Knowing you felt confident in our nationwide price guarantee means a lot to us.

Jones Chrysler Dodge Jeep responded

Shannon, we are sorry that you remain dissatisfied with your experience. As previously discussed, we offered to correct the alignment concern at no cost to you, and that offer remains available. We understand that the distance from our dealership creates an inconvenience, and we regret that this has impacted your ownership experience. Throughout the purchase process, all terms and fees were disclosed and acknowledged in the signed paperwork. While we may disagree on certain aspects of the situation, our goal has always been to find a reasonable resolution. We appreciate your feedback and wish you the best moving forward.

Shannon P responded

You are correct on the terms being presented and i was told that i had 3days or 300 miles, but when i asked about returning the vehicle, because of the alignment, I was told the 3 day return didnt apply to me since it was delivered. And not all fees were told to me like you state, i was never told about the delivery charge until i spoke with the GSM David Moore and he tried to use that as leverage for not doing the right thing and fixing the alignment closer to my home instead of coming all the way back to your dealership. I was also told that i could inspect and drive the vehicle, before your drivers left to make sure i wanted to keep vehicle, since i bought it remotely. That didnt happen, because your drivers handed me paperwork, had me sign one form and then took off. This all could have been avoided if your driver that delivered it, tech that inspected it or the sales person who drove it to get me a video would have said something about the alignment, before it was delivered to me. They all 3 drove the vehicle and a person with no car experience can tell that it pulls bad to the right. It is ok, because i already fixed the alignment....i posted this, because i want other potential buyers to have caution when dealing with your dealership.

Jones Chrysler Dodge Jeep responded

We’re thrilled you chose us again for your used Ram 2500 and ongoing maintenance. Brian and Destiny will be happy to hear your feedback. Whenever you’re ready for your next truck, we’ll be here to help.

Jones Chrysler Dodge Jeep responded

It’s great to know that Gage and our team made purchasing your new Ram 2500 smooth and easy. We’re happy the truck arrived in excellent condition and that you’re enjoying it. Thank you for the five-star rating and for choosing us.

Jones Chrysler Dodge Jeep responded

Thank you so much for your kind words, anthogrego6! We truly appreciate you taking the time to share your experience with Jones CDJR. It means a lot to us to hear that our team made you feel welcomed and well cared for—providing friendly, attentive service is always our goal. We’re grateful for your support and look forward to helping you again in the future!

Jones Chrysler Dodge Jeep responded

Thank you for letting us assist with your Dodge Ram 2500 on short notice. We’re glad we could fit you in early and have the part ready so you were back on the road in under a day. We look forward to helping again whenever you need service.

Jones Chrysler Dodge Jeep responded

Hearing how Ashley worked diligently and pressure-free to get you into the right Jeep Gladiator at a great price delights us. Enjoy your new Gladiator and reach out any time we can assist you further.

Jones Chrysler Dodge Jeep responded

Thank you for the five-star rating and for highlighting our team’s efforts with your Ram 1500 recall. We’re glad we could manage the parts delay caused by the manufacturer and keep you informed along the way. We appreciate your patience and look forward to assisting you with future service needs.

Jones Chrysler Dodge Jeep responded

We’re delighted your Ram trade and purchase went smoothly and our team could assist you so effectively. Thank you for planning to return and do business with us. We look forward to your next visit.

Jones Chrysler Dodge Jeep responded

Thank you for trusting us with your Ram 2500 maintenance while you were traveling. We’re glad our service department could fit you in on short notice and provide efficient, friendly care.