Jones Ford Buckeye

Luis my service advisor went above and beyond to provide excellent customer service the Ford way. excellent customer service the Ford way. More

I will NEVER purchase a FORD from anyone ever again. We have a '23 & a '24 with constant issues and recalls. FORD = Fix On Road Daily has held true in our scenario. The constant recalls, combined wi We have a '23 & a '24 with constant issues and recalls. FORD = Fix On Road Daily has held true in our scenario. The constant recalls, combined with the difficulty of getting even basic service issues addressed and rectified, have been beyond frustrating. After two days of trying, I still cannot get someone from the Service Department to call me back to schedule what will now be the third, if not fourth, visit for my 2024 Mach-E for the exact same issue. (Collision assist alert/error). Dont worry though.... they will make sure to upsell I sincerely hope that once I am finally able to speak with someone from the Service Department, I can provide an article I personally found regarding this issue. Their technicians have yet to identify what is causing the Collision Assist sensor to malfunction repeatedly—an alert that occurs multiple times every time we drive the vehicle. The best solution the Service Manager has offered so far was for me to drive around with one of his technicians so they could observe my driving habits and determine whether something I am doing is causing the alert to trigger. While I am willing to do whatever is necessary to get this issue resolved, it is extremely frustrating to repeatedly bring in a vehicle for the same problem without receiving a lasting solution. Once I am able to get in contact with the Service Department, I will be happy to provide the article I found, which indicates that this is a known and relatively common issue. I sincerely hope that this information will help the technicians finally identify and correct the problem rather than simply resetting the system and sending me back on the road. At this point, I expect Ford and the dealership to take this ongoing issue seriously and provide an actual resolution. More

The sales team is great and very helpful, but the service department is terrible. I went in for a simple oil change and waited over three hours, while customers who arrived after me were finished before I wa department is terrible. I went in for a simple oil change and waited over three hours, while customers who arrived after me were finished before I was. They also tried to charge me for a tire pressure sensor that my truck didn’t need and had added it to my invoice without me noticing. Very disappointing experience. I won’t be taking my truck back to this dealership for service. More

They charged me $3700 for a repair they didn’t fix. After a second diagnostic they wanted me to pay an extra $2800 to further “fix” the issue. They lost my warranty information multiple times even thou After a second diagnostic they wanted me to pay an extra $2800 to further “fix” the issue. They lost my warranty information multiple times even though the car was bought through them. The warranty didn’t cover anything because o missed one oil change a year ago nothing to do with the repair. It was very hard to get updates on my car even though they had it for 3-4 weeks. They wanted to charge me a second diagnostic fee after telling me they wouldn’t charge me for bringing it back after they had “made the correct repairs”. The majority of the staff is rude, incompetent or both. I don’t normally leave reviews but beware, I’m literally throwing away the money and this car because of the ordeal this was. Oh and the lifetime warranty I had was useless because I missed one oil change. Not went to another dealership, did it myself they denied all liability. TL;DR: 10/10 would not recommend. Contemplating never buying Ford again, definitely never buying Jones Ford. More

I have been using Jones Ford for servicing my car since 2018. Everyone knew me and my car and I was sure I was receiving the best service. This last time there was only 1 individual I knew. Everyone els 2018. Everyone knew me and my car and I was sure I was receiving the best service. This last time there was only 1 individual I knew. Everyone else was knew and didn’t know me or my car. The young lady who checked me in was very good however at check out the gentleman on the front desk just gave me a list of items suggested to be done without any advice if they were really needed or not. After going over the list I asked if declined will it affect the performance of my car. No clear advice so I declined then. He just took me to the cashier and left. Very cold. Hope they get to know the customers better in the future. More

Chris did a wonderful job! He greeted me first thing and did a thorough job investigating the issue and listening to me. Great communication, great and timely service was deliv He greeted me first thing and did a thorough job investigating the issue and listening to me. Great communication, great and timely service was delivered! More

Jones ford is a great place to do business with and get service done . Thank you service done . Thank you More

Great Team - Tylor-DJ and Justine, fully transparent, no pressure, after multiple visits to other dealerships this was night and day, worth the drive, would suggest to anyone shopping new Ford, due diligenc pressure, after multiple visits to other dealerships this was night and day, worth the drive, would suggest to anyone shopping new Ford, due diligence and put these guys on the list. More

Jones Ford Buckeye is a great place to buy a vehicle, low key with no pressure and very transparent about everything. This is the 2nd new vehicle I’ve purchased there, both times Frank K. was my salesperson key with no pressure and very transparent about everything. This is the 2nd new vehicle I’ve purchased there, both times Frank K. was my salesperson and it was a very positive experience on both occasions. I can easily recommend this dealership and Frank. More