Jones Ford Buckeye

This is by far the worst Ford dealership I have ever worked with. Their service department houses a bunch of liars who lie about the most miniscule things in the world. About 2 months ago, I went into t worked with. Their service department houses a bunch of liars who lie about the most miniscule things in the world. About 2 months ago, I went into this dealership (I leased my car here) to have some recall work done (some computer work/rear axle work). My cup holder was also falling through my center console, so they told me they would order the part and then get me scheduled to have it repaired. Fast forward 2 months, I took me calling 2 different days, leaving 2 voicemails, and getting on their website to chat with a representative before someone called me back. Low and behold, the service manager Allen tells me that the part was "tracked" down, and it would be here next Tuesday, exactly 2 months from when we went in to have the recall work done. They wanted to schedule me Wednesday, sure no problem. They told me it would be all day, sure no problem. Do you have courtesy vehicle I can have for the day? No, we don't offer that. Um ok, well I will need to get with my husband since we have 2 kids and need a vehicle to get them around. Something didn't sit right with me, so I called another Ford dealership in the valley to see if they could help me. Sure enough, they can order the part (the part that comes from California and takes 2 days to get here) and repair my car. I have been since been contacted by the service department manager, Mr. McMillan. After some leg work on his end, he actually tracked down the part that has been sitting in their parts department since August 24th. Somewhere, someone dropped the ball and never contacted us. However, it still does not change the fact that this morning Allen had the audacity to call me up and lie about said part. He could have taken the 10 minutes to call the parts department or even walk back there, to see where it was. Instead, he continued on with a lie saying it was "on its way and would be here next week". Mr. McMillan is attempting to make this right by doing the repairs this week. However, liars are a cancer to a company/business, and I would still not recommend them. More

Best prices in the county compared to other ford dealers . Very quick and friendly , and stick to there appointments unlike OTHER FORD DEALERS In the AREA . Very quick and friendly , and stick to there appointments unlike OTHER FORD DEALERS In the AREA More

We purchased a 2022 Ford Escape SE March 23 2022. It was by far the easiest transactions we have ever had buying a vehicle. Justine had all the paperwork ready when we arrived. Sonny had the vehicle It was by far the easiest transactions we have ever had buying a vehicle. Justine had all the paperwork ready when we arrived. Sonny had the vehicle up front and ready to go. I would definitely recommend Jones Ford for your next car buying experience. Thank -you Kent and Sheri Grimes More

I loved how quick Dejon, Tylor, finance and the whole team were to get us into our truck. Would definitely recommend to anyone looking for a friendly staff. To say the least the had stuff for my daughter team were to get us into our truck. Would definitely recommend to anyone looking for a friendly staff. To say the least the had stuff for my daughter to color on while we waited on a deal. Thank you again Jones dealership for helping us out! More

Very happy with our sales rep Sonny, he and the entire sales team were awesome! We love our new truck! sales team were awesome! We love our new truck! More

Great customer service! Easy to work with! They had exactly what we were looking for! exactly what we were looking for! More

I had a great experience with Jones Ford DealerAnd with I had a great experience with Jones Ford Dealer And with the salesman Lalo Castrilla I had a great experience with Jones Ford Dealer And with the salesman Lalo Castrilla More

Don't have vehicle issues. I am a snowbird and here for short time. My jeep got stuck in 4 wheel drive. The service department wouldn't even look at it for "weeks" The female service person was RUDE. Don't short time. My jeep got stuck in 4 wheel drive. The service department wouldn't even look at it for "weeks" The female service person was RUDE. Don't try to get help from this dealer!!! More

I purchased a vehicle from Jones Ford Buckeye, and would say it was an average to good experience. The vehicle seemed a little high on the price, and they would not budge at all. The only thing they were wi say it was an average to good experience. The vehicle seemed a little high on the price, and they would not budge at all. The only thing they were willing to concede on was the glass etching fee, but when I went to sign the contract they added the fee back on and on 3 separate occasions I had to bring it to their attention in order to have it removed. I did pursue outside financing because the interest rates they offered were a bit high. They were very insistent on having me put $1000 down to reserve the vehicle, but I waited until I actually was ready to purchase the vehicle. The vehicle itself has been very good, with only a few cosmetic issues. They have a lifetime warranty on all used vehicles powertrain, I will ensure to keep up with my routine maintenance, but we will see how well they hold up to the warranty should anything fail mechanically. More