Jones Ford Buckeye

From Sales to Service, Jones Ford Buckeye is top notch. Although it sounds like cliché, you are treated like family at this dealership. They are honest, efficient and reliable, and we've always walked Although it sounds like cliché, you are treated like family at this dealership. They are honest, efficient and reliable, and we've always walked away feeling good about our experience whether it was purchasing a vehicle or having it serviced. Jones Ford Buckeye is definitely 5 Star. More

It's a great feeling to know that I can rely on Jones Ford regularly for fast, efficient and honest service. Costs are fair and their guys are sharp, tipping me off to future service needs well in advan Ford regularly for fast, efficient and honest service. Costs are fair and their guys are sharp, tipping me off to future service needs well in advance. More

I brought my van in three weeks ago, check engine light came on and AC blowing hot. The vehicle was still under warranty. AC was fixed, but no issues with the check engine light, supposedly. Two weeks late came on and AC blowing hot. The vehicle was still under warranty. AC was fixed, but no issues with the check engine light, supposedly. Two weeks later my van was being towed out of my driveway and Ford didn't have to cover it because I was now 30 miles over my warranty. Turns out my throttle body was shot. How does the mechanics there not figure that out. Seems to me they don't want to have to actually fix issues, so they can continue to make money. Not to mention I was charged to have the check engine light checked! They claimed that if they couldn't find an issue when that is checked, they charge. Two weeks later when the vehicle finally went down for good, I called and told them I wanted my money back for the check engine light. To date I can't even get a call back from Tabitha regarding my refund. More

BEST DEALERSHIP IN THE WEST VALLEY We have been customers of Jone's Ford for many years although there are Ford dealers closer to us. They have always been professional and courteous. W We have been customers of Jone's Ford for many years although there are Ford dealers closer to us. They have always been professional and courteous. We've never been pressured by the sales team but wouldn't purchase our cars from anyone else. More

Really??? My opinion: Reading some of these "reviews" slamming the dealership, I just shake my head. Our family has bought eleven (11) new and one (1) used veh My opinion: Reading some of these "reviews" slamming the dealership, I just shake my head. Our family has bought eleven (11) new and one (1) used vehicle from Tom Jones Ford dating back to 1998. Not every one of these purchases was a slam-dunk win for us, and a couple of times we couldn't reach consensus on price and bought elsewhere; but we were never treated as less than a potential customer. Never had an issue with service either. You have to respect that you deal directly with a salesman and not start out with a "lot lizard" who started the week prior and doesn't know the product(s), they don't hold your keys to a trade-in hostage or chase after you out to the lot with their "manager" like some places do. Buying a vehicle is always a chore, but less of a chore there. More

Great experience, seller really helped out a lot and explained everything well also the variety of cars and the time to test drive the vehicles explained everything well also the variety of cars and the time to test drive the vehicles More

oil change Went in for oil change & came out $154 poorer. Had a nail in tire turned out to not be leaking. Found out that my spare tire is a smaller size than my Went in for oil change & came out $154 poorer. Had a nail in tire turned out to not be leaking. Found out that my spare tire is a smaller size than my truck tires. Who the xxxx puts a smaller tire on a truck for a spare. Wonder if it's factory or the dealer in Vegas where I bought it. More

Fast, fair and efficient. I purchased my car in October 2017. every aspect of the sales experience was courteous, and seemed genuine in wanting to help me find what I wanted. I purchased my car in October 2017. every aspect of the sales experience was courteous, and seemed genuine in wanting to help me find what I wanted. No excessive pressure tactics. Every service appointment has been the same. More

Maybe the best car buying and scheduled maintenance experience in my dealings with dealership. Jones Ford has the best intention of its customers in sales and maintenance. experience in my dealings with dealership. Jones Ford has the best intention of its customers in sales and maintenance. More

Colin kept me informed with all options and helped me find exactly what I wanted. Never felt pressured, just helped. I think keeping my experience more casual and friendly took the new car buying salesma find exactly what I wanted. Never felt pressured, just helped. I think keeping my experience more casual and friendly took the new car buying salesman stigma out of the equation. More