Jones Ford Buckeye - Service Center

Dropped my car off at 8:15 in the morning for a front camera warning (had an 8:30 appt. Get my first call from the adviser at 4pm that afternoon asking some questions about if I replaced the windshield l camera warning (had an 8:30 appt. Get my first call from the adviser at 4pm that afternoon asking some questions about if I replaced the windshield lately. I assume this is the time they actually started diagnosing the issue. No communication from adviser after that. Around 5:30 I start calling the service dept to find out what the status of my truck is as I know they close at 6. I only get the adviser’s voicemail. Before closing time I have my wife drive me to the service center as I have not heard anything and I am now without my vehicle and no status on what is going on. I talk to another adviser as apparently my adviser has gone home without informing me that they are going to be keeping my truck. Now I have no status, no vehicle and am going to miss some important appointments as I have no vehicle and it is too late to make alternative arrangements. I like Ford but it is definitely time to find a different dealership. More

Service department was helpful and knowledgeable in diagnosing the issue with my 2016 Escape. The problem was explained to me so I could understand. diagnosing the issue with my 2016 Escape. The problem was explained to me so I could understand. More

All in all it was made right so I am happy with the service I got. service I got. More

I will never buy or have a vehicle service here again 97.79 for a oil change out Ragusa 97.79 for a oil change out Ragusa More

I scheduled my vehicle for an oil change. For the first time I used the complimentary pick-up and drop-off service. They came to my home, picked up the keys and took my vehicle for an oil cha For the first time I used the complimentary pick-up and drop-off service. They came to my home, picked up the keys and took my vehicle for an oil change and brought it back to me after the work was completed. The process was flawless. I am extremely happy with the service I received. More

In March of 2022 we ordered a new F-150 Lariat with an upgraded tow package so we can tow our travel trailer to Alaska. Our truck arrived in late September, and less than two months later had an error cod upgraded tow package so we can tow our travel trailer to Alaska. Our truck arrived in late September, and less than two months later had an error code for the trailer brake controller. We were told by the service advisor at Jones Ford that the factory failed to install the trailer brake controller and that the missing part had been ordered but would take two weeks to arrive, and that they would call us when the part was in. In early February we still had not heard from them so we talked with Alan in service. He said the part had arrived and made an appointment to have it installed. Once they had our truck in service he called and said that Ford had sent the wrong part and that the correct part would take another month or two. I explained that we had travel plans and that the timeline he gave us wasn't acceptable, he blamed Ford for not having the part available. Yesterday I mentioned the mess to my son who spent about a half hour on google at which point he called and walked me through the repair... which consisted of removing and reinstalling two fuses that weren't pushed in all the way. Not only was the trailer brake controller installed in the truck, it is working just fine. THREE MONTHS OF WAITING ON A PART THAT WAS UNNECESSARY, AND ALAN DIDN'T EVEN CARE TO KNOW HOW WE FIXED THE TRUCK OR OFFER AN APOLOGY OF ANY SORT. I can't even imagine how much Alan and Jones Ford have scammed other customers for unnecessary repairs and warranty work, because surely if this had been an error he would have apologized. I believe that he got his hand stuck in the cookie jar, it wasn't the first time and I'm sure it won't be the last. More

We took our class C RV into Tom Jones Ford to have an exaust leak fixed. We'd had it diagnosed at an exaust shop but they weren't equipped to lift a vehicle of this size to make the repair. That estimat exaust leak fixed. We'd had it diagnosed at an exaust shop but they weren't equipped to lift a vehicle of this size to make the repair. That estimate was for 1 full day and $1250.00. We weren't shocked by Ford's $2100 and 1 week estimate but when it took 2 weeks. We had to cancel our vacation and were disappointed. The worst part was that I had to contact the manager to get information out of them, our advisor wouldn't call us back. And when we picked it up, it looked like it had been ransacked ! All contents of the "doghouse " or console were strewn across the floor, our National Park annual pass and book were even dumped out of their carrying case. And the bed--in the back of the RV was trashed. We had all the clean bedding stacked neatly on it. I don't know why they had to move that, but apparently they did. Ok, but, put it back like you found it! And the window molding on the bed area window was dangling on the outside. The cover on the skylight was on the floor too. And they'd removed the curtain tie backs and tossed them on the floor. I don't understand why they seemed to leave it a mess intentional. So, 1 star only and I hope everyone reads this and avoids this shop, which we expected more from. More