Jones Ford

He was polite and helped me get a car right before graduation 10/10 recommend graduation 10/10 recommend More

My experience with the service department at Jones Ford in Savannah, TN has been extremely disappointing and, at times, alarming. I purchased a new F-250 in 2022 and also paid for a Ford total service/main in Savannah, TN has been extremely disappointing and, at times, alarming. I purchased a new F-250 in 2022 and also paid for a Ford total service/maintenance plan with the expectation that required inspections and maintenance would be performed thoroughly and professionally. Based on my experience, that did not happen. On multiple occasions, important maintenance items appear to have been overlooked. The most serious example occurred when I was stranded in Florida after my brakes failed just days after the truck had been serviced. Both rotors had to be replaced at a cost of $1,100. For a vehicle that had supposedly just been inspected, this was unacceptable and raised serious concerns about the quality and reliability of the service I had been receiving. After I returned to Savannah, I was assured by the service manager that they would “make it right.” However, despite several follow-up requests, that commitment was never honored. That experience left me not only frustrated, but also with very little confidence in the dealership’s willingness to stand behind its work or its promises. In another instance, a service technician brought my engine air filter to the waiting room and joked that I should change it more often. The filter was extremely dirty, even though inspection and replacement of items like that were supposed to be covered under my service agreement. That incident further reinforced my concern that routine maintenance included in the plan was simply not being completed as represented. I do not make complaints lightly, but my repeated experiences with this service department have convinced me that I cannot trust them with my vehicle. I will not return, and I would strongly caution others to carefully review the work being performed and to question whether promised inspections and maintenance are actually being done. More

Very good dealership, especially recommend salesman Will jones he was very helpful with the whole process. jones he was very helpful with the whole process. More

Nicole Thompson is without. a doubt. The best Service Rep in the business. Jones Ford has always been helpful. a doubt. The best Service Rep in the business. Jones Ford has always been helpful. More

Honest, efficient, informational, kind. Good experience. 7th vehicle purchased. Will be back fir every purchase w need to make. Good experience. 7th vehicle purchased. Will be back fir every purchase w need to make. More

We have been buying cars from Jones Ford for over 12 years and always had a great experience! years and always had a great experience! More

Nicole was great was in service! She answered all my questions and gave me updates on my vehicle. She answered all my questions and gave me updates on my vehicle. More

Ok with Jones Ford. ..all work completed..will be doing business there again..happy customer ..all work completed..will be doing business there again..happy customer More

Chris is the magic man. We were stuck with a payment on my armada that wasn’t reliable or dependable. He made it right and took care of us for a second time! We were stuck with a payment on my armada that wasn’t reliable or dependable. He made it right and took care of us for a second time! More

Dealt with a great seller Chris Wellington. Very great place of business. I’ve dealt with them more than once very get ppl. Very great place of business. I’ve dealt with them more than once very get ppl. More